Darcars Toyota Certified Collision Center

Likely to Recommend - 1.0/5.0 -

Explain well at above I was bad experience they shout me at call

Repair Quality - 1.0/5.0 -

It was never expected how they are the collusion team reception the way they handled Custemer was so bad in reception and there is no reason to wait until expecteted day no reason to delay my car in repair like number it showed there paper work time 9 hr but they take more than 24 days for the bumper repair and they are not serious to follow up by my self follow up to collect this is unexpected such behaviors from the Toyota far cars in white oak even the way they handle the phone was so shame when I was asking follow up and entera repair because they call me one day in finished part of paint to collect and they say ohhhhh you we right we need extra day to do paint then I left the car again after this day more than a week it takes for them but what amazing is I see my car in the parking at no reason that have to call me to collect but I do by my self I dt know why they hold my car no reason it doesn’t take 24 days to be honest and they shout me last day when I take call did you finish my car and the repair it was frustrated in expected Ben though I remember the 1 day when I deliver to repair collision the reception was reciving a call from the Custemer the says let me check but she was watching YouTube movies he was waiting her respond on line of call I saw her she didn’t do nothing after 2 min she sayed we will call you sir I checked I speak the team and we will call you I was surprise it never expected so what I was seen in expected experience from Toyota far cars silver spring 20904 zip shame on you recorded your staff and take strict action

Customer Service - 1.0/5.0 -

Bad Custemer service in car collision at silver spring 20904 white oak Toyota far cars

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Nice, friendly, great customer service and communication. Repair was completed quickly and looks brand new.

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They did a great job! They always take pride in their work!

Customer Service - 5.0/5.0 -

Very nice and courteous.

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I have even sent more than 15 people to buy their cars at Darcars Toyota of Sliver Spring.

Repair Quality - 5.0/5.0 -

Even though the car that I took to be repaired was an Acura, because Toyota does a very wonderful job, I had to take my Acura to them. Thanks Toyota.

Customer Service - 5.0/5.0 -

Even though the car that I took to be repaired was an Acura, because Toyota does a very wonderful job, I had to take my Acura to them. Thanks Toyota.

Returned Clean

Likely to Recommend - 2.0/5.0

Repair Quality - 2.0/5.0 -

i don’t have any complaints about repairs but my car from inside was a total mess there was white paint powder was all over on my interior and also the paint shower spots on my windows front screen and back screen.that’s not how professional works.

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Without a heart beat

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

I am very pleased with the results

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Absolutely would recommend

Repair Quality - 5.0/5.0 -

Thank you for a pleasant experience when dealing with a repair shop. You all were cordial, kind and professional. I also appreciate the phone calls, messages and text updates to keep me abreast of progress and any needs or changes. I appreciate all that your establishment has done to assist me. THANK YOU SO MUCH!!

Customer Service - 5.0/5.0 -

Same as before.

Returned Clean

Likely to Recommend - 0.5/5.0 -

Too expensive

Repair Quality - 5.0/5.0 -

Everything was excellent unless the price

Customer Service - 5.0/5.0 -

Everything was excellent

Returned Clean

Likely to Recommend - 4.5/5.0 -

Very satisfied. One concern was that Enterprise texted me that my rental was late to be returned even though I had already returned it to Darcars. I understand Darcars called them but they hadn’t yet come to get it.

Repair Quality - 4.5/5.0 -

The repair job and new paint job look great.

Customer Service - 4.5/5.0 -

The receptionist and the repair tech were both very courteous.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Good job

Repair Quality - 5.0/5.0 -

Good job thanks

Customer Service - 5.0/5.0 -

Good job thanks

Returned Clean

Likely to Recommend - 5.0/5.0 -

I got great service so definitely would recommend the shop

Repair Quality - 5.0/5.0 -

Very satisfied owner. Car looks great!

Customer Service - 5.0/5.0 -

I was getting regular updates throughout!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great customer service.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.5/5.0

Repair Quality - 1.0/5.0 -

Clamps on my hoses were missing. Shop claims to install OEM parts paperwork says otherwise, not sure what to believe..

Customer Service - 1.0/5.0 -

Shop claim to put OEM parts, paperwork says otherwise.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The repairs made my car look like new again

Customer Service - 5.0/5.0 -

Very responsive

Returned Clean