Darcars Toyota

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Thanks for a job well done

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 2.5/5.0

Customer Service - 0.5/5.0 -

Absolutely awful customer service. All of the receptionists have attitudes as soon as they answer the phone. No one can communicate properly. My repair was delayed 5 separate times and I was not told until I reached out on the expected day of pick up and I was told it wasn’t ready. Each and every time. When it finally was ready, no one called to let me know anything related to pick up details, like the fact that I could have dropped my rental at the body shop, the fact that you have to arrive by 5:45 to pick up your car at the latest, even though they close at 6. Absolute joke of a business. Never have I experienced this level of disregard. 0/10 wouldn’t recommend this place if it was my only option. Honestly wish my car was totaled in the accident so I could have skipped this entire experience.

My Experience - 5.0/5.0 -

Darcars did a great job repairing my vehicle. Im very satisfied with the work they did and i appreciate them for keeping me updated. The ladies at the front desk were very helpful, Esther was great and kept me informed. Thank you!

Likely to Recommend - 2.5/5.0

Repair Quality - 0.5/5.0 -

I’m extremely dissatisfied with the service I received from y’all. I came in with high expectations and trusted that my car would be handled properly, but unfortunately, I left very disappointed. My car was not making any noise on the driver’s side when I brought it in. After the service, it started making a noticeable noise, and when I brought this to your attention, I was simply told that there was nothing you could do about it. That is not an acceptable response, especially when the issue was not present before the vehicle was serviced. On top of that, a small part of the car’s body broke off during the service. I was then told that it was due to poor work from a previous service. Regardless of who may have been responsible originally, the fact that the part broke while my vehicle was in your care should have been taken more seriously and properly addressed. I’m also very disappointed with the attitude and lack of professionalism I experienced when I raised my concerns. I initially chose not to leave a review because I felt the accident-related repairs were done well. Unfortunately, the way this situation has been handled has completely changed my opinion. I expect my concerns to be taken seriously. I would like someone to properly inspect the vehicle, explain what caused the noise and the damage, and provide a reasonable solution. I brought my car to you expecting professional service, and I believe I deserve better than being told that nothing can be done. At this point, I am extremely disappointed and dissatisfied with both the service and the way my concerns have been handled. I hope you will take responsibility for addressing this matter and work toward a resolution.

Customer Service - 0.5/5.0 -

I’m extremely dissatisfied with the service I received from y’all. I came in with high expectations and trusted that my car would be handled properly, but unfortunately, I left very disappointed. My car was not making any noise on the driver’s side when I brought it in. After the service, it started making a noticeable noise, and when I brought this to your attention, I was simply told that there was nothing you could do about it. That is not an acceptable response, especially when the issue was not present before the vehicle was serviced. On top of that, a small part of the car’s body broke off during the service. I was then told that it was due to poor work from a previous service. Regardless of who may have been responsible originally, the fact that the part broke while my vehicle was in your care should have been taken more seriously and properly addressed. I’m also very disappointed with the attitude and lack of professionalism I experienced when I raised my concerns. I initially chose not to leave a review because I felt the accident-related repairs were done well. Unfortunately, the way this situation has been handled has completely changed my opinion. I expect my concerns to be taken seriously. I would like someone to properly inspect the vehicle, explain what caused the noise and the damage, and provide a reasonable solution. I brought my car to you expecting professional service, and I believe I deserve better than being told that nothing can be done. At this point, I am extremely disappointed and dissatisfied with both the service and the way my concerns have been handled. I hope you will take responsibility for addressing this matter and work toward a resolution.

Returned Clean

My Experience - 5.0/5.0 -

They were very efficient and completed the work in a timely matter. Thank you DARCARS.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.5/5.0

Repair Quality - 2.5/5.0 -

Still they didn’t fixed properly

Customer Service - 3.5/5.0 -

They are good

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Great job

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

The job done very good and satisfying but inside my driver side new lexus mats is dirty cover with wite dust and a piece of paper on the floor really dirty I am very disappointed for this I have a photo picture I can submit

Likely to Recommend - 2.5/5.0

Repair Quality - 3.5/5.0 -

Car repair satisfied but inside my driver side floor is mess white dirty and a piece of paper on the floor

Customer Service - 4.5/5.0 -

Great

Returned Clean

Likely to Recommend - 5.0/5.0 -

I do recommended highly,

Repair Quality - 4.5/5.0 -

Great customer service

Customer Service - 4.5/5.0 -

Professional customer service,

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I was also recommended the shop by my colleague

Repair Quality - 5.0/5.0 -

My car was repaired to its status before the accident.

Customer Service - 5.0/5.0 -

Quick response and satisfactory updates whenever I called

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

My car battery died within 1-2 days after engine check

Customer Service - 0.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

The cleaning that I had to do when I picked up my car is totally disturbing.

Repair Quality - 2.0/5.0 -

Car returned dirty with finger prints on upholstery. I had to scrub them out.

Customer Service - 2.0/5.0 -

Closed before time listed on the door which left me stranded since rental car was returned.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job team DARCARS

Customer Service - 5.0/5.0

Likely to Recommend - 1.5/5.0 -

see previous comments

Repair Quality - 2.5/5.0 -

I couldn't believe how long this small repair took....my car was "in the shop" for 2 weeks, during which I had to rent a car. If they didn't have the parts, I'd have appreciated them ordering parts, then having me drop off the car. The price was much higher than 2 previous estimates. Although, to be fair, I was told all the damage wasn't visible during inspections.

Customer Service - 5.0/5.0 -

The clerks at the desk immediately attended to me. They were very efficient, if not warm and friendly. But I'd prefer the efficiency.

Likely to Recommend - 0.5/5.0 -

Will not be using this shop again

Repair Quality - 1.0/5.0 -

Took two months to fix car then was told car had to be declared a total loss

Customer Service - 4.0/5.0

Returned Clean