Darcars Toyota
In operation 48 years.
Why Go With DARCARS Collision Center of Silver Spring? DARCARS fixes anything from minor scratches to major repairs. We work well with all insurance companies and can bill them directly. We offer expert color refinishing and matching. DARCARS uses only environmentally friendly paints and materials. Our factory authorized and trained technicians meet all industry certification requirements. Your car will be serviced in a state of the art facility with the latest in vehicle repair equipment. We offer brand new rental cars on site and a complimentary local shuttle. DARCARS can make towing arrangements for your vehicle. Estimates are always free with no appointment required. All repairs include a complimentary car wash. DARCARS can work with you in many different languages.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
- German
- Russian
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | 9:00 am - 1:00 pm |
My Experience - 0.0/5.0 -
The focus was mainly on repairing the bumper. However, none of the mechanical parts were checked. Although I called and brought this to your attention, I have not received any response from you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
We are very happy with service . Thank you so much . It is a great job.
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Incomplete repair. Still missing 2 pieces of parts. Should not deliver when the car is not completely done. Not happy at all.
Likely to Recommend - 1.0/5.0
Repair Quality - 0.5/5.0 -
The car is not finished and they still delivered the car to me without saying a word ,until I found out, and he said parts has order. We have to wait till next week. Driving around with missing front bumper parts not happy at all. They should not pass the car to customer until it finished.
Customer Service - 1.0/5.0 -
I wasn’t happy when you delivered my car with incompleted repair. Now I have to drives around with missing parts infront of my car and wait until the missing parts order come in next week. It’s very inconvenient because I have come back twice
Likely to Recommend - 2.5/5.0
Repair Quality - 3.0/5.0 -
Vehicle was returned to with passenger window not working properly and stains and marks on the newly installed window
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 3.0/5.0 -
Poor communication during the process. Need to improve customer service Actual service is good
Customer Service - 2.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 2.5/5.0 -
All 4 stems from my tires were removed and not replaced.
Customer Service - 4.5/5.0 -
It took a long time to repair the car; however, the work was perfect.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good job thank you so much.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
As a non native speaker of English, I found it not easy to communicate. The call ended before I completed my sentence. They were very friendly in person though.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
They did a great job!!
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
It took a long time, but I assume it was hard to find parts for a 20 year old car. Everyone was very nice and made the whole thing very easy. Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks wonderful. Darcars kept me updated on the repairs.
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I do not have an issue with repairs taking longer than estimated. You may uncover additional problems that require attention. However, I have issues with carelessness. I picked up my after it one month past the initial estimated date of completion to find there were unsolved problems. Door making noise when you open, missing screw, random parts inside cup holder, and as I went to report these issues, we found a broken piece I have yet to find where it belongs.
Customer Service - 0.5/5.0 -
One of your receptionists could use some improvement in phone etiquette when answering calls.
My Experience - 5.0/5.0 -
I had the most wonderful and stress-free experience with Darcars Collision. From the moment I walked through the door, the staff was professional, friendly, and genuinely committed to providing excellent customer service. They kept me informed throughout the entire repair process, answered all of my questions, and made what could have been a very stressful situation incredibly easy to navigate. The quality of the work was outstanding, and my vehicle was returned looking as good as new. The team paid close attention to detail, completed the repairs in a timely manner, and exceeded my expectations in every way. Their communication, professionalism, and dedication to customer satisfaction truly set them apart. I highly recommend Darcars Collision to anyone in need of auto body repairs. They made the entire experience smooth, efficient, and worry-free, and I would not hesitate to trust them with my vehicle again.
Likely to Recommend - 1.0/5.0 -
I won’t recommend it was not what I expected to be speaking with customer service was very unpleasant!!!
Repair Quality - 2.0/5.0 -
They left driver and passenger side doors loose parts from the inside
Customer Service - 3.0/5.0 -
Paint was underneath carpet inside and outside by the door handles