Dcr Systems
In operation 22 years.
At DCR Systems Mentor, we are committed to delivering exceptional customer care paired with OEM-certified repair excellence and complete repair transparency. We proudly service all makes and models, ensuring every vehicle is restored to manufacturer standards with precision and attention to detail. Our facility is recognized and certified by leading automotive manufacturers, including Volkswagen, Hyundai, BMW, MINI, Ford Motor Company, Chevrolet, GMC, Cadillac, Buick, Dodge, Chrysler, Jeep, Ram Trucks, Fiat, Kia, Honda, Acura, Mazda, Lexus, Toyota, Genesis Motor, Rivian, and Lucid Motors. These certifications reflect our dedication to meeting rigorous manufacturer standards for customer satisfaction, technician training, advanced equipment, repair processes, safety, productivity, and environmental responsibility. When you choose DCR Systems Mentor, you can trust that your vehicle is repaired with the highest level of expertise and care.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
Reviews (101)
- Sort By:
- Newest
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Staff was always patient with me. They helped me deal with difficult insurance. Also kept me in the loop more than the insurance did
Returned Clean
Likely to Recommend - 5.0/5.0 -
I wouldn’t recommend anyone else!!
Repair Quality - 5.0/5.0 -
Everyone is amazing!! It looks brand new!!!
Customer Service - 5.0/5.0 -
Everyone is so nice!!!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
I filled out a survey 2 weeks ago. If you would like more information from me, please call. Thanks D A
Customer Service - 5.0/5.0 -
Friendly helpful staff. May car looks Ike new
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 1.0/5.0 -
Wasn’t repaired- economic total loss
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Can't imagine anyone out there does it better.
Repair Quality - 5.0/5.0 -
I would rate it higher if I could!
Customer Service - 5.0/5.0 -
The customer service was beyond great!
Returned Clean
Likely to Recommend - 0.5/5.0 -
I will go out of my way to make sure no one I know ever goes to this collision center
Repair Quality - 0.5/5.0 -
Appalled by the treatment I received from staff, refusing to speak to me about my car, not answer phone calls, and misrepresenting the state of my car
Customer Service - 0.5/5.0 -
My phone calls were ignored and staff refused to speak with me and my insurance company about my car
Returned Clean
Likely to Recommend - 2.5/5.0 -
I don’t typically make these kinds of recommendations.
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Such wonderful customer service! Identified the problem immediately. Provider reasonable options . Expedited getting the part needed for repair and got my car in and fixed in quick fashion.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Absolutely
Repair Quality - 5.0/5.0 -
Helpful with estimating and the work was amazing
Customer Service - 5.0/5.0 -
Done when said it would be.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am very satisfied. They did a great job 👏
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The dent was removed so perfectly, and I was extremely pleased with the efficiency of the job.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
My experience was absolutely horrible
Customer Service - 0.5/5.0 -
Absolutely horrible
Returned Clean
Likely to Recommend - 0.5/5.0 -
Sorry don’t promise what you can’t deliver
Repair Quality - 2.5/5.0 -
It took a week to finish..I didn’t know the damage to my car without pics..The parts for my car were not shown on my receipt.. The women at the front desk did a good job
Customer Service - 2.5/5.0 -
Again no pics of the damaged parts
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
Only reason I gave it a nine instead of a10 was because of the of the waiting time to get in. I got hit on 27th of February and didn't get in until the 18th of May. Over 2 months. Long time to wait. Other than that everything was fine and car returned nice.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 0.5/5.0 -
My accident was Oct. 20. My car came to you Nov. 4, 2021. I got it back June 10, 2022. Check engine light came on before I was home. Smoke filled interior. It is now at Classic Mazda being repaired.
Customer Service - 3.0/5.0 -
Everyone was polite and the customer service people were appropriately sympathetic and apologetic.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Very satisfied