Dcr Systems
In operation 22 years.
At DCR Systems Mentor, we are committed to delivering exceptional customer care paired with OEM-certified repair excellence and complete repair transparency. We proudly service all makes and models, ensuring every vehicle is restored to manufacturer standards with precision and attention to detail. Our facility is recognized and certified by leading automotive manufacturers, including Volkswagen, Hyundai, BMW, MINI, Ford Motor Company, Chevrolet, GMC, Cadillac, Buick, Dodge, Chrysler, Jeep, Ram Trucks, Fiat, Kia, Honda, Acura, Mazda, Lexus, Toyota, Genesis Motor, Rivian, and Lucid Motors. These certifications reflect our dedication to meeting rigorous manufacturer standards for customer satisfaction, technician training, advanced equipment, repair processes, safety, productivity, and environmental responsibility. When you choose DCR Systems Mentor, you can trust that your vehicle is repaired with the highest level of expertise and care.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
Reviews (101)
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- Newest
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Good job
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
From the beginning of the process the customer service was 100% the best experience I have had in auto repair.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0 -
Although the detailing I received was great, my emblem on my 2018 Chevrolet Camaro was messed up. I received the detailing on May 9th. I called Classic Accident Repair to address the issue and they had me send a picture of it to them. After a week, I heard nothing. I called back and was told that a supervisor would be contacted about the issue. A week goes by again and I hear nothing. I call back and was told I would be contacted within 24 hours. ANOTHER week goes by and nothing. I call back and got the same thing. It is now June 16th and no one has contacted me and nothing has been resolved. This is not the first time I’ve had bad customer service with this company. I ended up receiving a free detailing because communication was so bad the first time I worked with this company. I loved the detailing so much I figured I’d give a second chance. It would appear that was foolish of me. I don’t understand how this is okay and will be sure to leave a Google Review so people know how Classic Accident Repair treat their customers.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent job on my car. Paint matched perfectly and they detailed the inside of my car fantastically. Price was exactly what I expected. Thank you!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I just wanted to say thank you for all your Patience and unfortunately my insurance didn’t want my car to be fixed sooner but I appreciate everything the ladies that for me and their patients with Adam insurance thank you
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.0/5.0 -
A part of my vehicle was not fixed when I picked up my vehicle. I brought the car up to be looked at, called 3 times, and still waiting on a response.
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0 -
Bought all my vehicles from classic. They use own parts as do good work. Great work is to be expected
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
While I did not have my vehicle repaired at classic collision, the staff and owners of this facility went above and beyond in my case. I had my vehicle repaired after an accident at another facility in which the work was completed incorrectly. Classic worked with the manufacturer and my insurance company to make sure that I was not placed back in an unsafe vehicle. Thank you too all at classic!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
The work was done as promised in the end. I waited 2 weeks for an appointment and dropped off my car 8am Thursday & paid out of pocket for a rental. Friday at 4pm I didn’t hear from them and I called and was told they hadn’t had time to look at it and needed to keep it until Monday and promised to look at it Monday. I didn’t want to pay for a rental I didn’t need so I returned rental and picked up my car. Monday at 8am I dropped off my car again and picked up a rental again. Monday afternoon I called because I had not heard anything and found out they had written my phone number down wrong and therefore couldn’t reach me. It was off by a digit. I was then told the part needed was ordered and if it came in Tuesday they get my car done same day. I called Tuesday and found out the part wouldn’t be delivered until Thursday. I asked to pick up my car since I didn’t want to keep paying out of pocket for a rental. I was told that my car was not together and I couldn’t pick it up. They had no time to put it together for me. I got a call Thursday morning that part came in and they’d have it done by end of day. I got a call at 4:45pm right before I was going to pick my car up that it wasn’t ready and wouldn’t be until Friday at 11am. I tried to talk with my contact there who scheduled my appointment about some type of compensation for this since I kept paying for a rental unnecessarily out of pocket for their lack of planning. I was told there was nothing they could do. Not happy. Never go to this place again and never recommend this place. Poor customer relations and severe lack of time management. When I asked to talk to talk to a manager about the issue I was told she was the manager and nothing can be done. I looked online only to find out this woman lied to me and there was a person above her but she didn’t want me to talk to them obviously. Horrible customer relations.
Customer Service - 2.0/5.0 -
Employees were friendly but that’s all I can say about that.
Returned Clean
Likely to Recommend - 3.5/5.0 -
Not sure I would want to go back to Classic. I went to Classic because of the custom paint job on my car and felt confident that Classic would match it and here I was disappointed that the color was off.
Repair Quality - 3.5/5.0 -
Had to bring it back for an adjustment to the exhaust pipes The paint wasn’t a perfect match to the rest of my car. It it took a long time to negotiate the final price between my insurance company and the repair center.
Customer Service - 4.0/5.0 -
Some of the girls were great, some of them not so great.
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very prompted on the schedule
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone was so nice
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
It depends, if they don’t care about communication then yes I would
Repair Quality - 2.5/5.0 -
No issue with the work that was done, BUT the communication was very poor. I had to keep calling to get updates on my car, after a week of having my car ,I had to call them to see what was going on and it continued the entire time .After calling I would immediately receive a call updating my car quite odd
Customer Service - 0.5/5.0 -
Lack of communication