Dcr Systems

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

We are very pleased with the final results and have always highly recommended Classic Accident Repair.

Repair Quality - 4.5/5.0 -

We are repeat customers at Classic Accident Repair Service. This time as in the past the high-quality workmanship is why we were willing to wait two months for our vehicle to be repaired. The only problems that were encountered were that our Highlander was not taken into the shop for three days after it was dropped off. Also, there were a number of miscommunications between Classic Accident repair and Am Fam. CONNECT, our automobile insurance company. These two things, I believe really slowed down the repair time for our vehicle.

Customer Service - 4.5/5.0 -

Please see the response to the previous question.

Returned Clean

Likely to Recommend - 5.0/5.0 -

My truck looks great

Repair Quality - 5.0/5.0 -

Very happy with the work done on my truck. I am missing a part on my inner door panel.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

They did a beautiful job with repair, but I would have liked work to be done sooner.

Customer Service - 5.0/5.0 -

Excellent customer service

Returned Clean

Likely to Recommend - 0.5/5.0 -

I have had two previous repairs at Classic Accident repair many years ago due to my loyalty to the Classic name. Both times were great with excellent communication and service. After this overall experience I would definitely not recommend them. I have had many people tell me they have experienced similar issues with the same location recently.

Repair Quality - 3.5/5.0

Customer Service - 0.5/5.0 -

Many times, they did not always call back when they said they would. They also did not seem to communicate well with each other. I was told to pick my car up because it was in detail on a Friday. I asked if I could pick it up Saturday instead since I had a dentist appointment. They said I could. Showed up on Saturday and they said my car was still in detail and they decided to keep it the following week since they lost my key (I gave the the spare the previous Thursday) and had to take it to the dealership to get programmed. Nobody ever called or communicated this with me and they acknowledged that they should have. After having my car for over a month I should not have to be without a car longer because of Classic Accident Repairs fault. They finally let me take it that Saturday after a few phone calls. Car still was not detailed even though the status of my car when I checked for over a week was that it was “ in detail” and should be done within that day. This was the same response I heard for at least a week. When I got the car that Saturday they said they were just about to detail it if I wanted to wait longer. Even thought they said it was in detail for a week my Lexus app showed that my car was not moved into detail until late Friday. Had to take car back the following week to get finished. Had to get a ride to work and send family to take car. I received reports of one of the customer service reps being very rude on pickup. I will say that a few of the reps I talked to were very nice. I have been doing business with Classic for my whole life and even worked at one of the dealerships. This is the first bad review I have ever had to leave.

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 3.0/5.0 -

After having the car for 2 months, it was returned and apparently was not test driven before it was returned. There was a loud "water slushing" sound under the driver's seat. We had to drive the car back to mentor to have the water drained. Also, the "change oil" light was on. Seems no one saw this or if they did, did not arrange for the oil to be changed before returning.

Customer Service - 4.0/5.0 -

Attentive and weekly updates

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Classic Accident Repair Center did an outstanding job fixing the dent in the front bumper of my 2022 BMW M240 Coupe. The service was excellent, and the quality of the work was first class.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.5/5.0 -

I took my car here because it was a certified Mini repair shop. The repairs have been great. The overall experience was not.

Repair Quality - 5.0/5.0 -

The repairs are great. I do have significant unsatisfaction with the communication and service regarding my vehicle

Customer Service - 0.5/5.0 -

I feel the lack of communication between the shop and my insurance company cost me weeks without my car resulting in out of pocket costs for rental. I will be sending information asking for reimbursement of these costs.

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 2.5/5.0 -

I had to continuously followup to get status updates.

Customer Service - 2.5/5.0 -

See previous comments

Returned Clean

Likely to Recommend - 0.5/5.0 -

With vehicle 2.5 month in the shop, and being returned with non-working AC, and chips on installed NEW Hood i can't recommend this place.

Repair Quality - 1.5/5.0 -

Keeping vehicle from middle of February, when accident happened until May 10, when vehicle was returned to me, having labor cost highest in the area according to insurance company, and still needing to bring vehicle back to fix problems it is hard to be satisfied.

Customer Service - 3.5/5.0 -

In the second part of the repair process, after me paying visit to the shop, they start giving me regular updates on the status of repair .

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 1.0/5.0 -

I only gave a 2 rating because the work appears to be done well. However, this was just about the worst customer experience I've ever had. Repairs took over 4 months to complete - and cannot be blamed only on supply chain issues. Every time I asked for an explanation for the delays, I got a different answer. The staff was difficult to communicate with - everyone I spoke with told me something different. They didn't work well with my insurance company. I don't know if this was 'just me' or if all your customers have this sort of experience. If so, I don't know how you can be in business.

Customer Service - 0.5/5.0 -

see previous response

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 2.5/5.0 -

My cars returned was, removal of front license plates was never put back on front bumper should have been as was, there were scratches found on drivers side panel that weee not there previously also I don’t feel the bumper replacement lines up on car like it should totally off track needs to b readjusted

Customer Service - 2.5/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0

Customer Service - 0.5/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 1.5/5.0 -

We were getting updates at the beginning, then when there were issues with the insurance company, we couldn’t get any return calls. Insurance company also said calls were not returned. Lack of communication was a major issue. You held our car “hostage” for nearly a week after it was completed. The final cost was more than double the estimated cost.

Customer Service - 1.5/5.0 -

Look at previous comment.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

My Terrain looks good as new!

Customer Service - 5.0/5.0 -

I had weekly updates and wonderful service.

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Returned Clean