Dcr Systems
In operation 22 years.
At DCR Systems Mentor, we are committed to delivering exceptional customer care paired with OEM-certified repair excellence and complete repair transparency. We proudly service all makes and models, ensuring every vehicle is restored to manufacturer standards with precision and attention to detail. Our facility is recognized and certified by leading automotive manufacturers, including Volkswagen, Hyundai, BMW, MINI, Ford Motor Company, Chevrolet, GMC, Cadillac, Buick, Dodge, Chrysler, Jeep, Ram Trucks, Fiat, Kia, Honda, Acura, Mazda, Lexus, Toyota, Genesis Motor, Rivian, and Lucid Motors. These certifications reflect our dedication to meeting rigorous manufacturer standards for customer satisfaction, technician training, advanced equipment, repair processes, safety, productivity, and environmental responsibility. When you choose DCR Systems Mentor, you can trust that your vehicle is repaired with the highest level of expertise and care.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
Reviews (101)
- Sort By:
- Newest
Likely to Recommend - 4.0/5.0 -
Only would recommend if they do not have State Farm insursnce
Repair Quality - 5.0/5.0 -
Everything looks great, working well
Customer Service - 5.0/5.0 -
Text updates, responsiveness awesome
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very complete and professional job on my truck. I would recommend classic repair for any collision repair
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Without a doubt!
Repair Quality - 5.0/5.0 -
Very professional
Customer Service - 5.0/5.0 -
All representatives were courteous and willing to help
Returned Clean
Likely to Recommend - 5.0/5.0 -
Definitely recommend.
Repair Quality - 5.0/5.0 -
Looked great. I am very happy.
Customer Service - 5.0/5.0 -
Appreciated the weekly phone calls to keep me informed of the process.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone was extremely helpful throughout the process.
Customer Service - 5.0/5.0 -
Everyone was extremely helpful throughout the process.
Returned Clean
Likely to Recommend - 1.5/5.0 -
Paint chip on front door panel ignored until I found it the day I got the car back. Pictures show a water drop or smudge on my door the day I took it in, but it is a judgement call as to whether it was the paint chip or not. The car had been driven in the rain and water drops were all over the car. If it was there on the initial date, why wasn't it estimated to be painted?
Repair Quality - 1.5/5.0 -
3 weeks to get an estimate. A whole week to paint 2 six-inch scratches on one door. Over $1000 dollars for work and parts. I was only called once with an update on the progress during the week, and the information I received was incorrect. The person said they would call back with confirmed or correct information and they never called back. All communication was initiated by me.
Customer Service - 1.5/5.0 -
See prior comment6s.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Very unfortunate experience that at the moment is still not complete. So yeah I would an enemy but not tom and jane off of the street, and definitely not family or friends.But my car is still in the companies hands until the unfortunate event is fixed not to mention getting reimbursed for the prepurchased items that were sent to the shop.
Repair Quality - 2.0/5.0 -
I was told there would be paint matching, and to the naked eye the fixed area does not match the remaining color of the car. Is it close, yes, but enough for a random stranger to tell the difference. When my car was brought in, function A was working. When I took it home function A was not working. Didn't leave me to satisfied.
Customer Service - 2.5/5.0 -
When I first came in service was great, everything was explained I was told the paint would be color matched there was no guarantee what could be found. Prior to the car being dropped off still great. After the car was there for some time things got strange. Strange enough for the company to fire an employee over. Then I was handled with gloves, my name was a bad omen when I came in. Even still at this point I am waiting for an unfortunate situation to be fixed, at the company's convenience.
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
I thought the paint color was a little off.
Customer Service - 2.5/5.0 -
I brought my car in after it was verified that all the necessary parts had arrived. After 5 days I received a call saying that you were waiting for parts, which was not true. Another week later I was told that you were waiting to hear from the insurance which was also not true because I was paying for the repair myself. The next Tuesday, after 12 working days I finally went to pick up my car and there was a scrape on the rear bumper that I requested be painted over. I had even gone to the dealer to buy the appropriate paint. This was not done. The car was taken back to the shop and the spot was painted over. I was nervous because it was done so quickly.