Desoto Collision Center - Germantown
7893 Trinity Rd.,
Cordova,
TN
38018
USA
In operation 26 years, 7 years at this location.
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
Languages
- English
Hours
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
GM
I-Car
Customers say
Overall Customer Satisfaction
Customers consistently praise DeSoto Collision Center for outstanding service quality, seamless communication, and timely repairs. Many highlight that vehicles were returned ahead of schedule, often days or even weeks earlier than expected. The repair quality is frequently described as showroom-level, with cars looking brand new upon return. Customers also appreciate the complimentary interior and exterior detailing as a pleasant surprise. Communication throughout the repair process - via texts, calls, and emails - is a standout strength, with customers noting they were kept informed at every step without needing to follow up. A few customers noted isolated concerns around repair fitment and communication gaps, but these appear to be exceptions in an otherwise overwhelmingly positive experience. Overall, customers express high satisfaction and a strong willingness to recommend the shop to friends and family.
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Communication
"... whole experience was terrific from start to finish. Communication was honest, clear and professional, and we appreciated the consistent status updates ..."
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"Friendly team, excellent communication and frequent updates throughout the repair process, car returned cleandetailed."
"Process was amazingly smooth! From beginning to end I was kept informed and updated about how my car was doing and what processphase it was in. Staff was incredibly ..."
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"... perfect quality of the paint jobrepair was on point. Communication was transparent. I appreciated the updates via text message."
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Cassidy
(Chevrolet owner)
reviewed 8/31/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Pat made sure I was well taken care of and knew what was going on with the whole process. I will be recommending them to everyone I know!
Customer Service - 5.0/5.0
Returned Clean
Donald
(Toyota owner)
reviewed 8/31/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Carol
(Lexus owner)
reviewed 8/31/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Charles
(Ford owner)
reviewed 8/31/26
My Experience - 5.0/5.0 -
I appreciate the sequence of updates, friendly staff and quality work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
James
(Ford owner)
reviewed 8/27/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Vicky
(Mazda owner)
reviewed 8/27/26
Likely to Recommend - 5.0/5.0 -
I would absolutely recommend them
Repair Quality - 5.0/5.0 -
They did a great job and kept me up to speed on the process, throughout the time they had my car.
Customer Service - 5.0/5.0 -
Very nice and friendly.
Returned Clean
Charles
(Chevrolet owner)
reviewed 8/26/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Kenasia
(BMW owner)
reviewed 8/24/26
My Experience - 5.0/5.0 -
Wonderful customer service, kept me updated about our repairs and even finished ahead of schedule! Will recommend to anyone looking for quality service!
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Lindsey
(Lexus owner)
reviewed 8/24/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Gyrtis
(Lincoln owner)
reviewed 8/23/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Alice
(Lexus owner)
reviewed 8/21/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Dennis
(BMW owner)
reviewed 8/20/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Steven
(Honda owner)
reviewed 8/20/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Not really qualified to rate car repairs or body work. Time will tell. Great staff. Everything LOOKS great though.
Customer Service - 5.0/5.0
Returned Clean
Katrina
(Honda owner)
reviewed 8/20/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Cailen
(Honda owner)
reviewed 8/19/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
David
(GMC owner)
reviewed 8/17/26
My Experience - 5.0/5.0 -
Advisor was very thorough with the whole process. Will definitely recommend.
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Jerome
(GMC owner)
reviewed 8/14/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Kenric
(Lexus owner)
reviewed 8/14/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Jenice
(Lexus owner)
reviewed 8/13/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job,very Friendly office staff