DFW Collision

My Experience - 5.0/5.0 -

I had a great experience getting my vehicle repaired at DFW Collision. Rachel, my advisor, was super helpful and communicative throughout the entire process. She kept me updated every step of the way and made sure everything was taken care of. The repairs were done on time and my car looks as good as new. Highly recommend this place, and definitely ask for Rachel if you want things done right.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I’m extremely satisfied with the repair quality at DFW Collision Center. The work was done with great attention to detail, and my car looks as good as new. Rachel, my advisor, was excellent throughout the entire process—she kept me updated, answered all my questions, and made everything smooth from drop-off to pick-up. You can tell they take pride in their work. Highly recommend!

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Rachel Garcia was very helpful and insightful. From the beginning process, with dealing with the insurance’s very low estimate, to a recall that Toyota had about my car paint. It was seamless!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Rachel was awesome. Great experience from start to finish.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Both Bobby and Rachel did an excellent job.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I’m a repeat customer.

Repair Quality - 5.0/5.0 -

I enjoyed Bobby updating me constantly on the progress

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

As I said earlier, we always bring our cars here when necessary.

Repair Quality - 5.0/5.0 -

Bobby was very professional but still friendly. He is a very likable guy. The final price was what he told me it was would be in the estimate. We always bring our cars here when necessary.

Customer Service - 5.0/5.0 -

Customer service is top notch.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I was kept updated regularly and my advisor was friendly and went above to ensure the insurance company expedited payment. Thank you!

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Bobby was very knowledgeable and helpful. He kept me informed almost daily on the progress of my vehicle. He went above and beyond my expectations. Thank you Bobby for your hard work and dedication to your customers.

Likely to Recommend - 5.0/5.0 -

I am a return customer and definitely would refer DFW Collision Center

Repair Quality - 5.0/5.0 -

I chose this score because of the professionalism and friendly attitude of the staff.

Customer Service - 5.0/5.0 -

great staff

Returned Clean

Likely to Recommend - 3.0/5.0 -

Seems as though they did great work but the timlieness of the process was frustrating and difficult at best.

Repair Quality - 4.0/5.0

Customer Service - 2.5/5.0 -

Employees were kind but it seems as though they were unable to keep track of all that was going on. I was directed to DFW Collison as a result of a Toyota Customer Care paint issue. After the initial visit to look over my vehicle, take pics, etc., a drop off date was set. When I came to drop off the vehicle they apparently forgot and actually attempted to start the initial process over. I was eventually told that my info had to be manually entered so my truck had not been approved to begin the repairs (seemed like I was just forgotten). Once dropped off and paint correction began, there was an 18 day series of messages- "it will be ready tomorrow at 4pm" followed by a message informing me of new issue or reason that it would pushed back another day.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Bobby was great at keeping us posted on progress. When I had a question, he was always available.

Returned Clean

Likely to Recommend - 5.0/5.0 -

Sure a I will recommend.

Repair Quality - 5.0/5.0 -

Rachel Garcia worked my case with confidence and was able to get me through the process.

Customer Service - 5.0/5.0 -

Amazing costumer service.

Returned Clean

My Experience - 5.0/5.0 -

I loved the service.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 2.5/5.0

Repair Quality - 2.5/5.0 -

They painted my new lift gate the wrong color and had to repaint it, costing me two extra days without my vehicle. In addition, they didn’t update the time that I would need the rental vehicle, so I was approached with a fee for the additional time. I informed them that I wouldn’t pay for those days as it should be covered by the dealership. When I notified Rachel of this, she told me she would contact them and let me know once the fee has been corrected so I could receive my initial deposit. I have not heard from her regarding this matter and it’s been over one week. She has, however, reached out for me to fill out her survey with top scores.

Customer Service - 4.5/5.0 -

Rachel was attentive in responding to my calls. She has not, however, let me know that the fees have been cleared up for the rental car as of today.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

I was extremely satisfied with customer service. Rachel Garcia did a phenomenal job on my Toyota Tacoma.

Returned Clean

Likely to Recommend - 5.0/5.0 -

100%

Repair Quality - 5.0/5.0 -

I worked with Rachel and she was fantastic my truck looks perfect!

Customer Service - 5.0/5.0 -

Rachel was open, honest, professional and communicative through the entire process!

Returned Clean

Likely to Recommend - 2.5/5.0

Repair Quality - 3.0/5.0 -

The car itself seems to be running great, but I don’t think my car was fully put back together before it was released back to me. There is a free hanging wire by the foot peddles on the drivers side and a random plastic piece of interior that was left in my back seat. There is also an oily substance all over my drivers side floor mat so I’m not sure if it’s from a leak somewhere or possibly from the free hanging wire mentioned before. On the outside there is a little crack on the body right above where the tire is and there is also a black piece of exterior molding that is sticking out a bit.

Customer Service - 3.5/5.0 -

Everyone that I talked to and helped me there was very nice, but I did have to call a couple times towards the end of my service to get updates on whether or not my car was finished or not. I was told it would be done on a Wednesday, but then I never heard anything from anyone all day that day until I called myself to ask for an update and was told my car wasn’t ready yet but it should be done in the morning the next day. So I called again the next day(Thursday) around 2:00pm because I hadn’t heard anything yet from anyone and they told me they’d have a technician check to see if my car was ready because my agent that I had been working with actually wasn’t in that weekend. I got a call a while later saying that my car had been finished and I could come grab it. So communication was very good at first with almost daily updates but then it was definitely lacking towards the end.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great work and Rachel was wonderful to work with

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Rachel was great and very responsive.

Customer Service - 5.0/5.0

Returned Clean