DFW Collision
In operation 18 years.
We've been repairing vehicles since 2010 in the Grapevine area. Our collision center is known for its expertise, honesty, and stellar service. Here at DFW Collision Center, we have a team of certified professionals committed to delivering superior quality and service to all of our customers. We place customer needs and safety at the highest level. Combined with exceptional skill and auto repair knowledge we use the latest in advanced technology and techniques to insure that your vehicle comes back to you in pre accident condition. Work with most insurance companies. When it comes to comprehensive collision services, we are proud to be the preferred choice of drivers in the Grapevine area.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
given the fact that the number on file was only called once and the automated system outright lied and said repairs were on schedule despite them waiting nearly a week for a release form, this was atrocious service. Not to mention they contacted an completely different person named William Graves purely on the knowledge that he also has the last name Graves. Get the automated system fixed. Call more than once. Double check all of the information. I still can't believe this happened.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work it came out perfect thank you Bobby for all the help
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Rachel did a fabulous job!!!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Definitely number one recommendation to friends and family
Repair Quality - 5.0/5.0 -
Very professional job
Customer Service - 5.0/5.0 -
Great service
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Rachel was great keeping me informed and explaining everything.
Customer Service - 5.0/5.0 -
Rachel was always helpful and explained everything clearly.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job!
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My experience with the Grapevine location was top notch from start to finish. They came as a recommendation from the dealership. From the initial phone call to the final delivery of my vehicle, Bobby Roberts the a true professional. He made the process feel easy. Giving me comfort that my vehicle would be in great hands. Everyone I encountered was friendly and helpful. I will not only recommend the location to others, but will use them when I’m ready to touch the paint on my entire car.
Customer Service - 5.0/5.0 -
Customer Service A+ rating
Returned Clean
Likely to Recommend - 5.0/5.0 -
Quality’s job one
Repair Quality - 5.0/5.0 -
Rachel my service advisor provided excellent customer service and she was there to handle any questions or concerns that I may have had with regards to the repair to my vehicle 2023 Toyota Crown
Customer Service - 5.0/5.0 -
I was quite impressed with Rachael my service advisor, and she was completely on top of the repairs
My Experience - 5.0/5.0 -
I had a great experience working with Rachel at DFW Collision Center. From the beginning of the process to the very end, she was extremely professional, helpful, and pleasant to work with. She made the entire repair process smooth and stress-free, which I truly appreciated. Rachel did an excellent job keeping me updated throughout the entire process and consistently communicated the progress being made on my vehicle. It was clear that she genuinely cared about providing great customer service and making sure everything was handled properly and in a timely manner. The work was completed efficiently, and I had my vehicle back sooner than expected. Overall, I’m very satisfied with both the customer service and the experience I received. If I ever need collision or repair work done again in the future, I will definitely be calling DFW Collision Center and asking for Rachel specifically.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Good job by David and his team.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Love working with Rachel. She not only took care of the body work but also made sure all recalls under dealer responsibility was done right. Top notch customer service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It’s a pleasure working with Rachael. She not only helped me with the hatch gate replacement but also made sure my recall was done in the dealership right.
Customer Service - 5.0/5.0 -
It’s a pleasure working with Rachael. She not only helped me with the hatch gate replacement but also made sure my recall was done in the dealership right.
Returned Clean
My Experience - 5.0/5.0 -
The car looks the same as it did before the accident. Rachel kept me updated throughout the process. She went out of her way to help, even taking my car for an oil change at the associated dealer. It was a positive experience, considering the circumstances.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Rachel and her team did great work on my car. I was kept informed throughout the entire process.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very satisfied with the communication and quality of work
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everything was great. The car looks good. It is still stalling when I turn it on, and that was not an issue beforehand. If it continues to stall after a week, I will contact you guys.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
Car looks fantastic. I do think that the repair took a bit longer than I would have liked. It took nearly a month.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Rachel [email protected] was absolutely amazing! She took great care of me from the very beginning, extremely professional, attention to detail and continued to keep me updated with the progress.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Rachel was phenomenal, from the very beginning she made sure that I knew what was happening and kept me completely informed during the entire situation. Greeted with a smile every time I met, Professional all the way through. Fantastic!
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service!! Rachel is just awesome - kept us informed of progress regularly. Would highly recommend!!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I had such a great experience! Everyone was so patient and understanding and I was able to get answers to my questions super quickly!
Customer Service - 5.0/5.0 -
I loved the customer service and would definitely come here again for any potential future issues.
Returned Clean
My Experience - 5.0/5.0 -
So glad to have my car back. It looks great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was glad to get my car back so quickly and in great condition.