DFW Collision
In operation 18 years.
We've been repairing vehicles since 2010 in the Grapevine area. Our collision center is known for its expertise, honesty, and stellar service. Here at DFW Collision Center, we have a team of certified professionals committed to delivering superior quality and service to all of our customers. We place customer needs and safety at the highest level. Combined with exceptional skill and auto repair knowledge we use the latest in advanced technology and techniques to insure that your vehicle comes back to you in pre accident condition. Work with most insurance companies. When it comes to comprehensive collision services, we are proud to be the preferred choice of drivers in the Grapevine area.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 0.0/5.0 -
The staff and management lack knowledge and professionalism. For management to raise his voice and speak over a customer as well as accuse a customer of tying to find fault when the customer is only asking for facts is totally and completely unacceptable. Arguing and accusing a customer is never good business. This was my second time using dfw collodion, the first time was a good experience thats the reason for my second visit but I will not be returning to this shop with the treatment I received, my experience was traumatic to say the least not a good experience what so ever. Holding my car for another for $130 plus dollars was owed at no fault of mine but negligence of dfw for not billing in a timely manner. I had to jump through hoops to get my car back, i was willing to pay the additional late charges just to get my car back . I will never return to your establishment. No customer should ever go through what I did. Marcus D has a lot to learn and should attend training on customer service and how to run a business effectively. The staff lacks business skills and manners, Diana Farrar
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
No communication, then charge me $1000 over the quote. How can anybody be expected to pay that much money with zero notice ahead of time. Terrible service terrible collision center, poor management.
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
The car took longer than expected for completion. Communication was sporadic and could have been much better to keep me informed of status and delays.
Customer Service - 3.5/5.0 -
I felt that the business was overwhelmed. The platform app for communicating status never worked as intended and communications from my customer service person were delayed and needed my prompting.
Returned Clean
My Experience - 5.0/5.0 -
Bobby was such a great advisor, kept us updated with each step of our repair and was always answering our questions
Likely to Recommend - 5.0/5.0 -
I would recommend. I know some of the staff and I believe they take pride in their work.
Repair Quality - 5.0/5.0 -
So far so good, but I'll add the caveat that it's my daughter's car and she's the one driving it everyday. So far, no complaints.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Rachel was amazing everything was perfect my car looks AMAZING I LOVE IT, she was really attentive, friendly, and called me every time to let me know the process I’m soooo happy to have my car back looking new again, and the paint was perfect it looks like nothing have happened
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
RACHEL WAS AMAZING ❤️❤️❤️ THANKS HER MY CAR LOOKS LIKE NEW AGAIN ❤️
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Bobby was great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Bobby was great.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Have not received vehicle as of today. More damage done to vehicle than was repaired. I now fear the headliner will fall into interior once repair and cleanup (with steam?) is complete. The day I was told car was ready for pick up I patiently waited and signed all documents and paid almost $2k. Once see obvious signs of not a job well done, I asked to speak to the manager. Marcus, unprompted, made the comment to me that my vehicle would not be brand new when they give it back to me, which is not what I expected, but did expect my vehicle to be the same as before. The rear door trim pieces where window controls are has been burned/scratched damaged on both side. Looks like sparks from grinding showered all over the top and window edge scratched terribly bad. Weatherstripping falling off around the edges of doors. I have video and photos of vehicle before drop off and it was LIKE NEW. Headliner across entire edge of windshield is peeled back so far you can see the interior. Headliner NOT TOUCHING also in the rear door and rear driver side door. Dirty mechanic hands touched the gray side panels and gray headliner from front to back. Pieces of interior trim not attached from front to back. The black trim pieces that go between the front and rear doors on both sides of vehicle have been damaged/painted white and scratched. Found a piece of my car in the driver door not installed and disgusting covered with dirt and grime. Back hatch door around taillights scratched up and paint missing that was perfect before. Also, license plate pieces missing. The amount of time to have vehicle for repairs and then this, is also a factor. Super unsatisfied with the whole experience.
Customer Service - 0.5/5.0 -
The way Marcus, the manager spoke to me regarding the damage done to my vehicle was very unprofessional and shook me to my core. My expectations are not unrealistic yet Marcus felt I was expecting more than I should.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Rachel was great. Explained everything well. Kept me informed throughout the process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Overall very solid experience.
Customer Service - 5.0/5.0 -
Rachel was great. Explained everything very well. Kept me informed. Pleasure to interact with.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Everyone should use DFW Collision Center!
Repair Quality - 5.0/5.0 -
Amazing! The Best!
Customer Service - 5.0/5.0 -
Amazing! Great Communication!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I have been dealing with Richard for 2 month till my car got fixed, she is absolutely amazing,kind, caring person who cares about me to be updated every few days .I high recommend the place and Richard too
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thanks! Great JOB!!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Eulilo and the entire team did a great job in ordering part and installing them when they arrived. Best of all they did what they said they were going to do- repair quality was great and recommend this company for any collision repairs!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good job on repairing my outside mirror
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0 -
It took almost 6 weeks from drop-off to pick-up of my vehicle, which I feel was excessive.