DFW Collision

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Both my service advisor, shop employees, and front desk receptionist went above and beyond. Larry kept me up to date with the details of my vehicle.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

All staff demonstrated courtesy and excellence. Bobby was the best advisor!

Customer Service - 4.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

Thank you Rachel Garcia for being so courteous, knowledgeable and so professional! Appreciate the excellent service and keeping in touch every step of the way! You went above and beyond. Highly recommend DFW Collision Center! Make sure you ask for Rachel Garcia!

Likely to Recommend - 5.0/5.0 -

Definitely a 10+! Ask for Rachel Garcia!

Repair Quality - 5.0/5.0 -

Thank you so much Rachel Garcia for your excellent service and for going above and beyond! Extremely happy with the work done on my car and most of all keeping me updated on the work being done each week.

Customer Service - 5.0/5.0 -

Very friendly n courteous staff!

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 1.5/5.0 -

Y'all did not Pin Stripe my car , even when it came in with it .. Over spray on the front black grill .. Drivers door is sticking ... there are bubble in the over spray on drivers door ... This is after having to wait as the Windshield was broken... Honestly not really please , I waited 4 years on this Recall before it got in there & turned into a full nightmare ... So no this isn't good ... Rachel was to discuss this with y'all.. Yes , everyone told me no problem, The Pin Stripe will be done ... So Why was the Pin Striping not done ? It is to be done before you clear coat the car ... If not it peels off ! Why did y'all not Pin Stripe my Car ? Again , not a Happy Custom

Customer Service - 0.5/5.0 -

In previous comments

Returned Clean

My Experience - 0.0/5.0 -

My car was in the shop for more than a month for repair. During the process, my completion date was postponed more than four times. Marcus as my case manager asked me to bring a new battery for the car. I did it, and tried to cooperate as much as I could. Other than the battery he did not mention anything else about the engine light. When I was notified the car was ready. I found that my car's engine light was on without any explanation. Not until the following Monday, he returned my call. He blamed me and said I never reached out to him. However, I have not only called several times but was put on hold by the dfw collision center. Eventually, they said they will leave a message to Marcus. When I finally reached Marcus, he told me he did not know the engine light was on until the post scan, which he never notified me at that point. He said maybe one of the O2 sensors is broken. My car was there in the shop for more than a month. I do not believe Marcus did not know about this issue. Either he knew the light was on throughout the whole period and did not inform me, which shows he is an irresponsible case manager, or he did something to my car so the light was on, which is misconduct. Either or is unacceptable. I believe as a normal car owner nobody will be satisfied with finding out the car engine light was on after Marcus said the car was ready to be picked up. I am disappointed with Marcus' attitude and the way he handles his business and responsibility. I will take my car to another car repair shop to do a diagnostic test. No matter what made the engine light up, Marcus already showed he is not a responsible agent. I will never let him handle my case.

Likely to Recommend - 0.5/5.0 -

My car was in the shop for more than a month for repair. During the process, my completion date was postponed more than four times. Marcus as my case manager asked me to bring a new battery for the car. I did it, and tried to cooperate as much as I could. Other than the battery he did not mention anything else about the engine light. When I was notified the car was ready. I found that my car's engine light was on without any explanation. Not until the following Monday, he returned my call. He blamed me and said I never reached out to him. However, I have not only called several times but was put on hold by the dfw collision center. Eventually, they said they will leave a message to Marcus. When I finally reached Marcus, he told me he did not know the engine light was on until the post scan, which he never notified me at that point. He said maybe one of the O2 sensors is broken. My car was there in the shop for more than a month. I do not believe Marcus did not know about this issue. Either he knew the light was on throughout the whole period and did not inform me, which shows he is an irresponsible case manager, or he did something to my car so the light was on, which is misconduct. Either or is unacceptable. I believe as a normal car owner nobody will be satisfied with finding out the car engine light was on after Marcus said the car was ready to be picked up. I am disappointed with Marcus' attitude and the way he handles his business and responsibility. I will take my car to another car repair shop to do a diagnostic test. No matter what made the engine light up, Marcus already showed he is not a responsible agent. I will never let him handle my case.

Repair Quality - 0.5/5.0 -

My car was in the shop for more than a month for repair. During the process, my completion date was postponed more than four times. Marcus as my case manager asked me to bring a new battery for the car. I did it, and tried to cooperate as much as I could. Other than the battery he did not mention anything else about the engine light. When I was notified the car was ready. I found that my car's engine light was on without any explanation. Not until the following Monday, he returned my call. He blamed me and said I never reached out to him. However, I have not only called several times but was put on hold by the dfw collision center. Eventually, they said they will leave a message to Marcus. When I finally reached Marcus, he told me he did not know the engine light was on until the post scan, which he never notified me at that point. He said maybe one of the O2 sensors is broken. My car was there in the shop for more than a month. I do not believe Marcus did not know about this issue. Either he knew the light was on throughout the whole period and did not inform me, which shows he is an irresponsible case manager, or he did something to my car so the light was on, which is misconduct. Either or is unacceptable. I believe as a normal car owner nobody will be satisfied with finding out the car engine light was on after Marcus said the car was ready to be picked up. I am disappointed with Marcus' attitude and the way he handles his business and responsibility. I will take my car to another car repair shop to do a diagnostic test. No matter what made the engine light up, Marcus already showed he is not a responsible agent. I will never let him handle my case.

Customer Service - 0.5/5.0 -

My car was in the shop for more than a month for repair. During the process, my completion date was postponed more than four times. Marcus as my case manager asked me to bring a new battery for the car. I did it, and tried to cooperate as much as I could. Other than the battery he did not mention anything else about the engine light. When I was notified the car was ready. I found that my car's engine light was on without any explanation. Not until the following Monday, he returned my call. He blamed me and said I never reached out to him. However, I have not only called several times but was put on hold by the dfw collision center. Eventually, they said they will leave a message to Marcus. When I finally reached Marcus, he told me he did not know the engine light was on until the post scan, which he never notified me at that point. He said maybe one of the O2 sensors is broken. My car was there in the shop for more than a month. I do not believe Marcus did not know about this issue. Either he knew the light was on throughout the whole period and did not inform me, which shows he is an irresponsible case manager, or he did something to my car so the light was on, which is misconduct. Either or is unacceptable. I believe as a normal car owner nobody will be satisfied with finding out the car engine light was on after Marcus said the car was ready to be picked up. I am disappointed with Marcus' attitude and the way he handles his business and responsibility. I will take my car to another car repair shop to do a diagnostic test. No matter what made the engine light up, Marcus already showed he is not a responsible agent. I will never let him handle my case.

Returned Clean

Likely to Recommend - 5.0/5.0 -

I would recommend

Repair Quality - 5.0/5.0 -

Rachel is an amazing person who took care of me and my car. Excellent work!

Customer Service - 5.0/5.0 -

Satisfied with work

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 5.0/5.0 -

Very professional job. Matches great

Customer Service - 4.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

I wouldn't...They did a great job on my car...but it was too much of a hassle.

Repair Quality - 4.0/5.0 -

I kept having to reach out in order to make sure my car was being fixed. I made sure I gave the wrong number but for some reason they messed it up on their end...It was more so me reaching out trying to see what the update on my car was.

Customer Service - 3.5/5.0 -

Rachel was a sweet heart....even though there was a lot of complications...and I was paying out of pocket...she apologized on her behalf...Now as for Marcus...When I called about my car..he started raising his voice at me and I told him there was no need to have an attitude or be hostile...I just wanted to know about my car...I'm a 21 year old...Trying to get her car fixed....all you have to do is respect and be polite...So I did not like his tone....

Returned Clean

My Experience - 5.0/5.0 -

Bobby was a good communicator. He kept me informed on the progress of my car.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I have recommended DFW Collision to several people and will continue to do so.

Repair Quality - 5.0/5.0 -

Extremely satisfied with the work on my car and the staff.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Car looks better than it did when I bought it 😂 great team great service

Customer Service - 4.5/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0 -

Dejaron unas manchas de pintura blanca

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I worked with Rachel for a recall issue and a collision claim. She was very professional and thorough, willing to keep me updated on the progress of the work.

Customer Service - 5.0/5.0 -

My experience with DFW Collision was professional, courteous and efficient. I worked with Rachael on a paint recall and a collision claim for my Toyota Highlander. She kept me updated on the progress and helped make the experience trouble free for me. I would recommend her highly.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean