DFW Collision

My Experience - 5.0/5.0 -

So far my car is excellent. Out of the several times Dfw collision has taken care Of my car I have never been disappointed. Connie and Bobbie have been so very helpful and been there to answer all of my questions. I do travel a bit to come to Dfw Collision but It’s worth it because I know my car will be well taken care of. Thank you DFW Collision.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I have already submitted my appraisal - so far the car is performing very well and Connie and Bobbie were awesome! It was worth the long trip to trust my vehicle to DFW Collision.

Customer Service - 1.5/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 1.0/5.0

Customer Service - 1.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Rachel Garcia was great.

Returned Clean

Likely to Recommend - 5.0/5.0 -

How I wish we had DFW Collision Centers in AR!! If needed, I would certainly use this company! As it is, I have shared my wonderful experience with TX friends, so I hope they will use you if they ever have need.

Repair Quality - 5.0/5.0 -

Repair work to my car was done quickly and so very nicely!! DFW Collision Center went above and beyond in doing the repair and making it look like new!!

Customer Service - 5.0/5.0 -

Could not have had better customer service from DFW Collision Center!! Everyone with whom I came in contact was very kind, and Marcus, in particular, had an amazing smile and friendly attitude!!

Returned Clean

Likely to Recommend - 2.5/5.0 -

It’s hard to say. Perhaps with a different estimator it would have been a good experience. I previously gave you 5 stars on Google which I will be deleting instead of updating to a lower star. I have had interaction with your techs in the past and they were wonderful and helpful and provided me with advice (which is the reason for the original perfect review). So I can’t say if I would recommend y’all, but I know it is very unlikely that I will return.

Repair Quality - 4.5/5.0

Customer Service - 1.5/5.0 -

Rachel was very nice and I feel bad giving her a low score, but there was a complete lack of communication. There were significant delays that I should’ve been told about and as a result of the lack of communication and transparency I was without a vehicle for two weeks because the repair exceeded the estimated time of 17 days and I had to return my rental. In all you had my car for an entire month and I had to reach out to Toyota to intervene to get my car back. or, as it turned out, to get the truth about why my car wasn’t ready, that the technician had broken my windshield and nobody had bothered to tell me.

Returned Clean

Likely to Recommend - 5.0/5.0 -

Gooddoid

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Well done

Returned Clean

My Experience - 5.0/5.0 -

They did a great job and got my truck done before work! It was in good hands since it’s hard to find a good shop that doesn’t rip you off and fix your reasons you’re there! Thank you Markus!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent work and a place I can trust to do what needs to get done!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Quality of repairs seems excellent. Still need to confirm all calibration works meeting manufacturer’s specifications. Friendliness of staff and frequency of communications were top notch! Very pleased.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

They are really approachable and somebody indeed takes responsibility with this process.

Repair Quality - 4.0/5.0 -

I am truely appreciate that I could get this coverage under the extended warranty. I am really appreciate that they squeeze me in during my vacation for a month so that I don’t need to rent the car. External paint looks perfect for me. No need to worry. But the back seat door had some scratches and dents that I did not see before repair. I emailed them about the dent and scratches on back seat door side and haven’t got reply yet. I ain’t going to complain about this since the external paint looks perfect for me. It indeed took for a month to repair. Overall I really appreciate nice staffs and they told me that I have lifetime painting warranty as long as I am the owner. I wish that those dents and scratches of paint could cover with warranty so that I can get repair next time.

Customer Service - 4.5/5.0 -

Overall their customer service was top notched. I had hard time to set up appointment or even talk to somebody about warranty since they are turning my phone call here and there. They have somebody taking responsibility and really easy to communicate. I haven’t got reply back about back seat door internal side scratches and dents but I appreciate them to set up appointment and easy to reach out during repair

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 2.0/5.0 -

My experience with DFW Collision Center was very disappointing. I originally brought my car to your facility for a minor 3-inch scratch on the bumper, and I made it clear that I would be paying for the repairs myself. I was immediately concerned when your estimator called for four hours of repair work, with an initial estimate of around $1,700 for such a small scratch. We agreed I would drop off the car on Sunday, July 28th, so the work could begin first thing Monday morning, July 29th, as I would be traveling and wouldn’t need the car. However, when I called on Monday afternoon to check on the progress, I was informed that my representative wasn’t even aware the car had been dropped off, and it wouldn’t be taken into the shop until the following day. This was very disappointing, especially since I had arranged the drop-off in advance. To make matters worse, I received a call that Friday informing me that additional damage had been found and the new estimate was nearly $6,000. I repeatedly stressed that all I wanted was the original scratch painted, nothing more, after all the car is 7 years old. Due to the significant and unexpected increase in the cost, I decided to involve my insurance carrier. After their inspection, the estimate was cut to approximately $3,000. The car was not returned to me until Monday, August 26th – almost a full month later, which is simply unacceptable. When I picked up my car, it was also clear that it had been parked under a tree, resulting in sap droppings on the finish. Overall, your estimator did not listen to my original request, tried to inflate the estimate significantly, causing a loss of trust in your facility and finally the time delay. My experience has left me with a very negative impression of your business, and I will not be returning.

Customer Service - 1.5/5.0 -

see previous comments

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Rachel Garcia provided great assistance working through a complicated payment plan from the father of the person that hit my car. Greatly appreciated!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Everyone @ DFW Collision Center is friendly and extremely helpful I have had my vehicle repaired twice at your location and both times my experience has been outstanding and the repairs are phenomenal Thank you for all you do

My Experience - 5.0/5.0 -

Thank you to Ms. Rachel and the crew at DFW Collision. My FJ looks great!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The guys in the shop did a great job... Big thanks to Rachel...she kept me informed and updated on progress. Really appreciated her help...she was splendid...Thank you !

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

If they have a Toyota. I always tell someone to find a certified shop for that manufacturer. But I will definitely recommend you guys

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

They were great

Returned Clean