DFW Collision
In operation 18 years.
We've been repairing vehicles since 2010 in the Grapevine area. Our collision center is known for its expertise, honesty, and stellar service. Here at DFW Collision Center, we have a team of certified professionals committed to delivering superior quality and service to all of our customers. We place customer needs and safety at the highest level. Combined with exceptional skill and auto repair knowledge we use the latest in advanced technology and techniques to insure that your vehicle comes back to you in pre accident condition. Work with most insurance companies. When it comes to comprehensive collision services, we are proud to be the preferred choice of drivers in the Grapevine area.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
Since it took 2 months to get my vehicle repaired and back to me, I was not happy. Rental car cost was $4,000 out of pocket over this time.
Repair Quality - 5.0/5.0 -
The quality of the work was excellent. I have issues with the staff's behavior however.
Customer Service - 3.5/5.0 -
I was told several times that my "car was in for paint" and it wasn't.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Do better. Waited a whole month because your team couldn’t order correctly. Not only that my car been sitting out there for so long my fuses blown out my dashboard had signals pop up.. just wasn’t the same car that was dropped off. Stuff happens i get that.. this happens under your supervision! Do better and take care of the customers property!
Customer Service - 0.5/5.0
Returned Clean
My Experience - 0.0/5.0 -
It took too long to repair my car. Thank you by the way!
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
Communication about timing of progression and responsiveness to questions was abismal. I initially reached out to Rachel via email on July 17th and didn’t hear back until July 31st despite also calling the office and being told I would hear back from her. When I did finally get my car (3.5 weeks later for just getting the bumper replaced) I was notified that my battery was dead. Upon looking at the battery, it had exploded and started eroding the metal around the battery itself. It has cost me additional funds to get those parts that were damaged replaced due to lack of care or communication from the collision center while they were in the care of my car. The front office staff were always kind and responsive when I would call though, that is the one redeeming quality from my experience with this company.
Customer Service - 1.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I had a very bad experience from beginning to end, only to find out you charged me for new parts, yet still used the old failed parts on my car. I would like to speak with someone higher than Marcus Denmon (Director) about my experience.
Repair Quality - 0.5/5.0 -
I had a very bad experience from beginning to end, only to find out you charged me for new parts, yet still used the old failed parts on my car. I would like to speak with someone higher than Marcus Denmon (Director) about my experience.
Customer Service - 0.5/5.0 -
I had a very bad experience from beginning to end, only to find out you charged me for new parts, yet still used the old failed parts on my car. I would like to speak with someone higher than Marcus Denmon (Director) about my experience.
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.0/5.0
Customer Service - 3.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Absolutely amazing experience. Rachel killed it and was so open with communication!
Customer Service - 5.0/5.0 -
Amazing!!
Returned Clean
My Experience - 5.0/5.0 -
While my repair took a long time the delays were explained to me. The companies Hartford representative, Rachael Garcia, gave me updates during my many inquiries. She was very helpful and patient with me. I feel like the work done on my car was done extremely well.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
You didn’t tell enterprise to come pick up my rental for 2 days and it took a long time to get it completed but the work is top notch as always
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
felt well taken care of
Repair Quality - 5.0/5.0 -
Great service!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0 -
I am only putting 9’s here as to not negatively affect your representative
Repair Quality - 4.5/5.0 -
I apologize for the delay, I had a lot of things to catch up on after not having my vehicle for so long. I dont think I have it in me to list out the disappointments I experienced throughout the process of you repairing my vehicle. I will however say it was hands down the worst experience I have had with DFW Collision. You have definitely lost my business and I would not recommend you to anyone else for that matter. I work in high level customer service and you need to work on your process and communication desperately. Lastly, not only did I expect to get my car back, sparkling clean after that kind of delay which it was not. I also hoped I wouldn’t have to come back anytime soon, but not even 48 hours of driving my car. The front driver side bumper already started popping out of place. I didn’t want to make it any worse so I haven’t messed with it, but from what I can see the clip was forced and bent instead of connecting. That is all, thank you.
Customer Service - 4.5/5.0 -
I am only putting 9’s here as to not negatively affect your representative.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Connie was always very helpful, kind, and understanding.
Returned Clean
My Experience - 5.0/5.0 -
Rachael was very courteous, informative and knowledgeable of her job. Kept me updated on progress along the way!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 0.0/5.0 -
First, it wasn't Donny that I had an issue with, he was great at communicating with us. However, our original quote vs the end cost was almost triple. I understood that it was going to increase once taken apart, but triple? The car had a pretty decent scuff on the driver's side towards the back when returned to us; it looked like someone leaned something up against it and scuffed the paint. I should have done a walk around the entire car before leaving instead of just looking at what was repaired. Thankfully, we were able to buff it out. Lastly, while I understand taking the car for a test drive when finished. There is no excuse for taking it out and driving it 86 mph. We have a tracker installed on the car directly connected to the cpu that gives us real time information. Testing it to make sure it drives properly does not include driving it at a high rate of speed well over the speed limit.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car repairs were done on time as promised. Donny does a great job of communicating where we are in the process.
Customer Service - 5.0/5.0 -
Donny kept me informed all along the way
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
more frequent updates on status would have been nice