DFW Collision
In operation 18 years.
We've been repairing vehicles since 2010 in the Grapevine area. Our collision center is known for its expertise, honesty, and stellar service. Here at DFW Collision Center, we have a team of certified professionals committed to delivering superior quality and service to all of our customers. We place customer needs and safety at the highest level. Combined with exceptional skill and auto repair knowledge we use the latest in advanced technology and techniques to insure that your vehicle comes back to you in pre accident condition. Work with most insurance companies. When it comes to comprehensive collision services, we are proud to be the preferred choice of drivers in the Grapevine area.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Donny Moon was excellent to work with. He was always professional and friendly. Clearly explained the process and the issues. Excellent with his constant communication to keep me informed on the repair process and next steps. Made the process as stress free as possible. Thank you, Donny!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent communication. Donny Moon was fantastic to work with. Kept me informed throughout the entire process.
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 1.5/5.0
Customer Service - 2.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
Depends on how my concern email is handled.
Repair Quality - 2.0/5.0 -
I was assured the textures on my wheels would match. I spoke to my repair person about it a lot, she made me feel better, then it was given back to me while she was on vacation and they do not match.
Customer Service - 4.0/5.0 -
I absolutely love Dusty, she was fantastic. However, I do not appreciate being rushed out by Marcus who seemed to roll his eyes when I brought up concerns, told to sign before being shown my car, dismissed when shown concerns on my "repaired" car, and told to "go home and speak to my husband and if he sees any issues to come back"
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Rachel and DFW collision center were amazing. During this stressful situation Rachel was calm and reassuring about the process. Rachel is an A++ rockstar!
Customer Service - 5.0/5.0 -
Amazing!!!
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0 -
Paint and body work was great. The small details are not so great.
Customer Service - 3.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
So please the car looks great they even went the extra mile and detailed the inside of the car, looked brand new. Rachel was a delight to work with!
Likely to Recommend - 5.0/5.0 -
Quality work and great personnel
Repair Quality - 5.0/5.0 -
Very pleased with the work. There is one ding remaining on the back passenger door; overall the job is high quality on the hail damage and repair of driver door. One concern I have is an intermittent whistle sound which seems to come from one of the tires at high speeds. Could this be a result of brake pads : rotor replacement?
Customer Service - 5.0/5.0 -
Dusty was very professional and kept me informed of repair status on a regular basis! She was very upbeat and a pleasure to talk with.
Returned Clean
My Experience - 5.0/5.0 -
Excellent work. Super recommended
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Rachel managed everything seamlessly and she was wonderful to work with. The paint job looks great and I appreciate the lifetime warranty.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Rachel was wonderful to work with. They did a wonderful job on the repair.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
I recently had a frustrating experience at DFW Collision. In the beginning of the process, the communication seemed promising. I had voiced my concerns repeatedly about potential rust issues emphasizing the importance of the problem. After inspecting the vehicle, the shop determined that the car only needed new carpet. Unfortunately the carpet was on backorder with no clear timeframe for availability. This led to a delay that was both inconvenient and frustrating. After the prolonged wait, the advisor emailed me stating that what was initially thought to be rust was merely dirt and debris. This update left me skeptical, but I hoped for the best. On the day of delivery, I did not meet with my advisor who was taking care of the vehicle. Instead, another advisor delivered the vehicle. Upon inspecting the vehicle, I was disappointed to find the rust still present on the seats. This confirmed my fears that my concerns had not been adequately addressed. I voiced my concerns to the new advisor, who agreed that the car being delivered in this condition was unacceptable. They assured me they would make it right, and I appreciated the sense of urgency as they immediately pulled my car to the back of the shop before I was able to leave the lot. However, one week later I received a phone call from a 3rd advisor. This advisor informed me that they would not be addressing the rust issue and that I would have to take care of it myself. Overall, the collision center's handling of my car left me deeply dissatisfied. Being assured they would fix it only to have the vehicle left as is for a week made the experience even more disheartening. I hope others do not have to go through a similar experience.
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0
Customer Service - 1.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
We will see if my vehicle door is repaired
Repair Quality - 2.5/5.0 -
My driver side door needs adjustment
Customer Service - 5.0/5.0 -
Dusty gives great customer service