DFW Collision
In operation 18 years.
We've been repairing vehicles since 2010 in the Grapevine area. Our collision center is known for its expertise, honesty, and stellar service. Here at DFW Collision Center, we have a team of certified professionals committed to delivering superior quality and service to all of our customers. We place customer needs and safety at the highest level. Combined with exceptional skill and auto repair knowledge we use the latest in advanced technology and techniques to insure that your vehicle comes back to you in pre accident condition. Work with most insurance companies. When it comes to comprehensive collision services, we are proud to be the preferred choice of drivers in the Grapevine area.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work as always
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
The customer service was beyond excellence. From the receptionist, to the Service Claim Representative Rachel Garcia. Rachel went out if her way to make the process easy and on time of delivery of ourSUV from start to finish . Thank you very much. That is why we always come to DFW Collision Center when we need to, Patricia Dango- Capati 5/3/24 ,
My Experience - 5.0/5.0 -
Rachel did a great job, was very helpful and stayed in contact with me the whole time.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very professional and friendly. Would recommend . Marcus is a delight to work with!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Very likely. Wonderful people and service.
Repair Quality - 5.0/5.0 -
we were kept informed of the repairs and delays in time. It was a seamless operation from the front desk to the person handling our claim. All were very polite, friendly and helpful. The finish of the repairs was excellent. Very good follow up by all at DFW collisions, eventhough the job took longer than expected. We are very satisfied.
Customer Service - 5.0/5.0 -
Very Satisfied as explained above.
Returned Clean
My Experience - 5.0/5.0 -
They were really helpful. There were delays and they really tried everything to get the insurance company to hurry it along. Thanks for making the car look like new
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 2.0/5.0 -
I was told my vehicle was finished and when we came to pick it up, the repair job had not been finished at all. The headlight that was obviously scratched was not replaced and there was a chip in the paint. The final repair ended up fine, but it was disappointing to be told my vehicle was ready when it was not due to sloppy work.
Customer Service - 3.0/5.0 -
Customer service was fine. The shop was not communicative at first. They would forget to call when they said they would and updates were minimal. Communication became more consistent after they realized they had done a poor job on the first repair.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Will definitely recommend .
Repair Quality - 5.0/5.0 -
My 4 Runner looks brand new. Customer service was amazing.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Service was excellent and fast. I highly recommend DFW Collision Center.😊
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
Truck was dirty on delivery and not everything was not repaired
Customer Service - 1.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
The manager, Marcus, charged us a very high storage fee after my dad and I were told that there would be no storage fees for our car. Our insurance took 2 weeks to handle picking up our car and only offered $500 for the manager's charge of over $1,000. This was not enough money for Marcus and forced us to pay the exorbitant amount he wanted. The manager, Marcus, was not only unfair with charging money to store our car, that we were told we would not have to pay, but he was also extremely rude and condescending. I would not recommend anyone to do business here and am extremely disappointed in the extortion and the disrespect that we endured after already experiencing a very traumatic car accident. If I do not receive a reply back to a solution to this problem from someone from your firm, then I will be posting this comment on Google as well as many other social media platforms that I am followed on.
Repair Quality - 0.5/5.0 -
The manager, Marcus, charged us a very high storage fee after my dad and I were told that there would be no storage fees for our car. Our insurance took 2 weeks to handle picking up our car and only offered $500 for the manager's charge of over $1,000. This was not enough money for Marcus and forced us to pay the exorbitant amount he wanted. The manager, Marcus, was not only unfair with charging money to store our car, that we were told we would not have to pay, but he was also extremely rude and condescending. I would not recommend anyone to do business here and am extremely disappointed in the extortion and the disrespect that we endured after already experiencing a very traumatic car accident. If I do not receive a reply back to a solution to this problem from someone from your firm, then I will be posting this comment on Google as well as many other social media platforms that I am followed on.
Customer Service - 0.5/5.0 -
The manager, Marcus, charged us a very high storage fee after my dad and I were told that there would be no storage fees for our car. Our insurance took 2 weeks to handle picking up our car and only offered $500 for the manager's charge of over $1,000. This was not enough money for Marcus and forced us to pay the exorbitant amount he wanted. The manager, Marcus, was not only unfair with charging money to store our car, that we were told we would not have to pay, but he was also extremely rude and condescending. I would not recommend anyone to do business here and am extremely disappointed in the extortion and the disrespect that we endured after already experiencing a very traumatic car accident. If I do not receive a reply back to a solution to this problem from someone from your firm, then I will be posting this comment on Google as well as many other social media platforms that I am followed on.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very satisfied. Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Chet could not have been any better to work with, from start to finish. He took care of everything. I give him a 10 out of 10.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Chet was great! He took care of me from start to finish. This is the 2nd time that I have sent the survey in.
Customer Service - 5.0/5.0 -
Chet was great! He took care of me from start to finish. This is the 2nd time that I have sent the survey in.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Very polite and responsible. Very truthful and you can count on them.
Repair Quality - 5.0/5.0 -
Very satisfying.
Customer Service - 5.0/5.0 -
Excellent work.