DFW Collision
In operation 18 years.
We've been repairing vehicles since 2010 in the Grapevine area. Our collision center is known for its expertise, honesty, and stellar service. Here at DFW Collision Center, we have a team of certified professionals committed to delivering superior quality and service to all of our customers. We place customer needs and safety at the highest level. Combined with exceptional skill and auto repair knowledge we use the latest in advanced technology and techniques to insure that your vehicle comes back to you in pre accident condition. Work with most insurance companies. When it comes to comprehensive collision services, we are proud to be the preferred choice of drivers in the Grapevine area.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank you for a great experience. My car looks amazing!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Donnie’s lack of communication and keeping my vehicle for 3 weeks
Likely to Recommend - 0.5/5.0 -
Definitely not a family member
Repair Quality - 2.0/5.0 -
Lack of communication & urgency.
Customer Service - 3.0/5.0 -
Friendly over phone, but zero follow up
My Experience - 0.0/5.0 -
Excellent work
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great team - they always do a great job!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
The repairs were great, but communication and time it took to repair the car need improvement. The car was in the shop for two months for a door repair. We made several attempts to get updates but many of our email & calls were ignored.
Customer Service - 0.5/5.0 -
Communication was horrible. Calls & emails requesting a status were ignored. It was like pulling teeth to get updates.
My Experience - 0.0/5.0 -
Everything was fixed well and the people were nice, however I was told it would take 4-5 weeks and it took well over 7 weeks for my car to be completed.
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.0/5.0 -
vehicle was ready within the 3-4 week estimate. i wish they would update weekly. staff was friendly and helpful when i called
My Experience - 5.0/5.0 -
The gentleman who called with status updates was very nice. Thank you
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Kevin was awesome. He kept me informed about everything. Your whole team was amazing. Thank you for taking care of my car!…. God bless you all….😍
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Ched was always willing to hop on a call and update me through the whole process. He was also very professional and knowledgeable when it came to finding solutions to what my vehicle needed. Thank you for the awesome service! This is never an easy experience to tackle. The team made sure I was taken care of from start to finish!
Customer Service - 5.0/5.0 -
Everyone was super helpful through the whole process!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Chet did a great job with answering my questions early on in the process as well as keeping me informed about repair progress.
Likely to Recommend - 5.0/5.0 -
Will refer in the future.
Repair Quality - 5.0/5.0 -
The Service Manager - Chet Smith did a fantastic job of explaining and communicating the entire repair process. He also kept me informed about progress being made with the responsible insurance company. Did a great job of helping shape expectations about when job would be finished.
Customer Service - 5.0/5.0 -
Great customer service! DFW Collision made the repair process easy…. I wish other companies ran this smoothly and pain free.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I thought they did a great job and went above and beyond to accommodate.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
I would like to thank DFW Collison for their excellent customer service with servicing my vehicle. I would like to personally thank Donny Moon for his professionalism in handling my claim. Returning calls and email responses in a timely manner, I felt that Donny was invested in making sure my needs were met and concerns addressed.