Dugan's Body Shop

4.9 (1,160reviews)
97%
2119 N Jackson Ave,  Odessa,  TX  79761

In operation 47 years.

Dugan's Body Shop is a family-owned auto repair business that has been serving west Texas since 1979. We've been repairing vehicles for more than 40 years. Our collision center is known for its expertise, honesty, and stellar service. Here at Dugan's Body Shop, we have a team of certified professionals committed to delivering superior quality and service to all of our customers. We place customer needs and safety at the highest level. Combined with exceptional skill and auto repair knowledge we use the latest in advanced technology and techniques to ensure that your vehicle comes back to you looking like new.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 6:00 pm
Tue 8:00 am - 6:00 pm
Wed 8:00 am - 6:00 pm
Thu 8:00 am - 6:00 pm
Fri 8:00 am - 6:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (1,160)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering high-quality repairs, with many noting their vehicles looked brand new upon return. The staff received frequent compliments for being friendly, professional, and courteous. Communication was highlighted as a strong point, with regular text updates keeping customers informed throughout the repair process. Many repairs were completed ahead of schedule, exceeding customer expectations on timeliness. A few customers noted areas for improvement, including better proactive communication during delays, more precise part ordering, and closer attention to detail during reassembly and finishing work. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop to friends and family.
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"... process. They did an outstanding job on my vehicle! The quality of the workmanship exceeded my expectations. They completed the repairs on time , and returned ..." Read more
"... seamless. My vehicle is only five months old, and it truly looks brand new again. I appreciate the care and professionalism." Read more
"Fast, friendly, efficient, on time great communication through the texts. Very knowledgeable staff.. clean facility"
"Paint was not well done, neither were the door aligned the molding was scratched so was my tint windows and as a matter of fact so ..." Read more
"... done and did exactly what was needed to be done. They made it as good as new. Thanks again for being good stewards of your trade." Read more
"We were surprised at how quickly the repair was, we were holding out getting a rental car because ..." Read more
"Fast service !!! My car was completely repaired & ready for pickup, way before date that was originally promised !!! Thankyou !!!"
"It was ready almost a full week ahead of schedule."
"... first time were personal was friendly, courteous, job was done sooner than expected." Read more
"... experience with this body shop was very disappointing. The repair process took significantly longer than the time frame I was given, with minimal updates along the way. When I finally ..." Read more

Likely to Recommend

Repair Quality

Good job

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Fast and friendly people. Very professional and fast

Likely to Recommend

Repair Quality

Professional and fast.

Customer Service

Very professional and nice

Returned Clean

My Experience

This is the ONLY place I bring my vehicle for repairs AND the only place I recommend to friends and family. Dugan’s is thorough in their communication and work performance. Everyone from the front desk to the guys in the shop is friendly and welcoming. They truly work by the motto “if you aren’t happy, we aren’t happy””. Thank you again Dugan’s for another great experience in a not so great situation.

Likely to Recommend

I’ve referred co-workers, friends and family and will continue to do so

Repair Quality

Once again, great job Dugan’s!!

Customer Service

Amazing.

Returned Clean

My Experience

Friendly staff, knew what they were talking about and kept their word on time frame .. cleanliness, smelt amazing . I spoke to a few staff members each one was so respectful and knowledgeable on my vehicle. I didnt have to call for any updates .. the text messages placed my mind at ease .. would definitely use them again and would refer you guys to anyone and everyone.. 10 out of 10.. for sure an easy 20!!! Thanks again for the great work on my vehicle.. easy process from start to finish

Likely to Recommend

Very likely to tell friends and family about you shop

Repair Quality

Fast, friendly, efficient, on time great communication through the texts. Very knowledgeable staff.. clean facility

Customer Service

Every associate was kind and courteous and respectful

Returned Clean

My Experience

All of your staff was professional, courteous and helpful. They communicated well and promptly answered our questions. Additionally, they got us in quickly and we got prompt attention when we came in to get quotes.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

The staf is real nice and polite and they answer all my questions and when I went to pick up my vehicle they went over all the work that was done to it and what was replaced and the imperfection that I found on it they fixed it I was very satisfied with the work and quality they performed on my vehicle

Likely to Recommend

Repair Quality

They got my vehicle taken care off and did real good inspection in drop of and pick up

Customer Service

The star real good and answer all my questions and stayed in touch though the process

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

I have used Dugans Body Shop for my other vehicle and will continue to use this shop in the future! The work was done quickly and professionally! Thanks for the great job.

Likely to Recommend

Very much so.

Repair Quality

I’ve had another vehicle worked on by the shop and I’m very pleased with the finished product. I recommend Dugans to people that need their vehicle repaired. Great job!

Customer Service

I’ve had another vehicle worked on by the shop and I’m very pleased with the finished product. I recommend Dugans to people that need their vehicle repaired. Great job!

Returned Clean

My Experience

Work was done very well and service was quick.

Likely to Recommend

Repair Quality

Quick turnaround! Happy with body work.

Customer Service

Nice front desk staff

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Office staff was great!

Returned Clean

My Experience

My truck repair looks good and the staff was very helpful

Likely to Recommend

Repair Quality

Great work. And done before scheduled time pick up and great customer service

Customer Service

Returned Clean

My Experience

Fast service and communication was amazing. I liked getting updates on my vehicle.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

I had an excellent experience with this body shop! From start to finish, the staff was professional, friendly, and kept me informed throughout the repair process. They did an outstanding job on my vehicle! The quality of the workmanship exceeded my expectations. They completed the repairs on time , and returned my car clean and in perfect condition. It’s clear they take pride in their work and genuinely care about customer satisfaction. I highly recommend this body shop to anyone needing quality body repairs. Thank you for making the entire process smooth and stress- free!

Likely to Recommend

Repair Quality

My new door looks and works great! Loved picking up my car and it was washed and waxed. Almost feels brand new 😊

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

They provide informative and professional service. I highly recommend them.

Repair Quality

The work was professional and completed on time. I would recommend.

Customer Service

Everyone was professional and very helpful during the scheduled work.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

Drivers side door that was replaced is still not sitting flush with the other door. Still lacks some adjustment.

Likely to Recommend

Absolutely.

Repair Quality

Door needed to be adjusted after it was replaced. Still needs a little more but will see if it doesnt leak.

Customer Service

Very hospitable. Very friendly.

Returned Clean