Dugan's Body Shop

4.9 (1,151reviews)
96%
2119 N Jackson Ave,  Odessa,  TX  79761
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In operation 47 years.

Dugan's Body Shop is a family-owned auto repair business that has been serving west Texas since 1979. We've been repairing vehicles for more than 40 years. Our collision center is known for its expertise, honesty, and stellar service. Here at Dugan's Body Shop, we have a team of certified professionals committed to delivering superior quality and service to all of our customers. We place customer needs and safety at the highest level. Combined with exceptional skill and auto repair knowledge we use the latest in advanced technology and techniques to ensure that your vehicle comes back to you looking like new.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 6:00 pm
Tue 8:00 am - 6:00 pm
Wed 8:00 am - 6:00 pm
Thu 8:00 am - 6:00 pm
Fri 8:00 am - 6:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (1,151)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering high-quality repairs, with many noting their vehicles looked brand new upon return. The staff is frequently described as friendly, professional, courteous, and responsive. Timely completion - often ahead of schedule - is a recurring highlight, along with proactive communication through text updates and phone calls. Customers appreciate the seamless insurance coordination and thorough vehicle cleaning at pickup. A few customers noted areas for improvement directly in their feedback, including more proactive communication during delays, better attention to detail on reassembly and paint finishing, and ensuring all ordered parts and components are correct before vehicle return.
AI-Generated from reviews written in the last 12 months
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"Dugans did a great job! Excellent work! They exceeded my expectations. My Expedition looks brand new. They kept me updated on the progress and finished ..." Read more
"... the entire process easy, informative, and seamless. My vehicle is only five months old, and it truly looks brand new again. I appreciate the care and professionalism." Read more
"... process. They did an outstanding job on my vehicle! The quality of the workmanship exceeded my expectations. They completed the repairs on time , and returned ..." Read more
"Paint was not well done, neither were the door aligned the molding was scratched so was my tint windows and as a matter of fact so ..." Read more
"Everything was done in a timely manner and work was immaculate, they did a very good job. Thank you very much."
"We were surprised at how quickly the repair was, we were holding out getting a rental car because ..." Read more
"Dugans fixes my car quickly and as good as new after I was rear ended. Even two days earlier than the estimate! Plus worked with the other drivers insurance so hassle ..." Read more
"Fast service !!! My car was completely repaired & ready for pickup, way before date that was originally promised !!! Thankyou !!!"
"... wonderful job on my wifes Cadillac Escalade repair. They communicated along the way and even finished sooner than originally expected. I would highly recommend Dugans." Read more
"... approximate time they would have my truck ready and it was actually a couple of days before. They did a great job as well. I would recommend this body shop to everybody. Thanks" Read more

My Experience

I have used Dugans Body Shop for my other vehicle and will continue to use this shop in the future! The work was done quickly and professionally! Thanks for the great job.

Likely to Recommend

Very much so.

Repair Quality

I’ve had another vehicle worked on by the shop and I’m very pleased with the finished product. I recommend Dugans to people that need their vehicle repaired. Great job!

Customer Service

I’ve had another vehicle worked on by the shop and I’m very pleased with the finished product. I recommend Dugans to people that need their vehicle repaired. Great job!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Work was done very well and service was quick.

Likely to Recommend

Repair Quality

Quick turnaround! Happy with body work.

Customer Service

Nice front desk staff

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Office staff was great!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My truck repair looks good and the staff was very helpful

Likely to Recommend

Repair Quality

Great work. And done before scheduled time pick up and great customer service

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Fast service and communication was amazing. I liked getting updates on my vehicle.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I had an excellent experience with this body shop! From start to finish, the staff was professional, friendly, and kept me informed throughout the repair process. They did an outstanding job on my vehicle! The quality of the workmanship exceeded my expectations. They completed the repairs on time , and returned my car clean and in perfect condition. It’s clear they take pride in their work and genuinely care about customer satisfaction. I highly recommend this body shop to anyone needing quality body repairs. Thank you for making the entire process smooth and stress- free!

Likely to Recommend

Repair Quality

My new door looks and works great! Loved picking up my car and it was washed and waxed. Almost feels brand new 😊

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

They provide informative and professional service. I highly recommend them.

Repair Quality

The work was professional and completed on time. I would recommend.

Customer Service

Everyone was professional and very helpful during the scheduled work.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Drivers side door that was replaced is still not sitting flush with the other door. Still lacks some adjustment.

Likely to Recommend

Absolutely.

Repair Quality

Door needed to be adjusted after it was replaced. Still needs a little more but will see if it doesnt leak.

Customer Service

Very hospitable. Very friendly.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I’m very happy with the repairs looks like it’s never been in a accident

Likely to Recommend

The staff were very nice and friendly

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Shop done a fantastic job as always!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Yes would recommend this shop to everyone. The whole office staff, Henry, and the repairs on my vehicle were both exceptional.

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Highly recommended for anyone who wants reliable service, fair pricing, and exceptional results. Your car is in great hands here!

Likely to Recommend

Repair Quality

Very professional and a job great done !

Customer Service

Carlos and Colby did an amazing job at answering my questions and helping me with the insurance when I asked for their assistance

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Most definitely recommend Dugans!

Repair Quality

Great experience with the Dugan staff! Knew exactly what was needed to be done and did exactly what was needed to be done. They made it as good as new. Thanks again for being good stewards of your trade.

Customer Service

The staff were very polite and answered all my questions.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

They did a great job. It just took longer than anticipated. I would have appreciated a call to let me know if the delay. Other than that, I was very pleased with their work.

Repair Quality

Customer Service

It took longer to fix than originally promised.

Returned Clean

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Very professional and timely service.

Customer Service

Professional

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Dugan’s Body Shop did a wonderful job on my wife’s Cadillac Escalade repair. They communicated along the way and even finished sooner than originally expected. I would highly recommend Dugan’s.

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