Classic Collision Hayes

4.9 (801reviews)
97%
2998 George Washington Memorial Hwy,  Hayes,  VA  23072

In operation 43 years, 3 years at this location.

Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Hayes, VA is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications; making us a leader in comprehensive collision repair.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Detailing
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
I-Car

Reviews (801)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, professional staff, and exceptional repair work that often leaves vehicles looking brand new. Many highlight the proactive and transparent communication through text updates and phone calls, keeping them informed throughout the entire repair process. Timeliness is a recurring strength, with numerous customers noting their vehicles were completed ahead of schedule. Customers also appreciate the added touches such as interior and exterior cleaning of vehicles post-repair. A few customers noted areas for improvement directly from their experiences, including occasional delays in communication requiring them to follow up, parts-related delays extending repair timelines, and isolated quality concerns such as paint matching. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop to family and friends.
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"... finish. The team was professional, communicative, and did excellent work on my vehicle. The repairs were completed with great attention to detail, and my SUV looks ..." Read more
"Repairs were flawless and executed before scheduled completion date. Staff is completely knowledgeable and great to work ..." Read more
"They were professional and honest and the work is exceptional. I will definitely refer them to everyone!"
"... not have gone any better. Custom service was great. Repair and paint look amazing. A very happy customer. Thank you!" Read more
"... couldve been done with better quality but honestly I was very impressed and couldnt find anything to really complain about with my repair. I even asked for a quote to paint ..." Read more
"Great communication, vehicle was done ahead of schedule and repairs were perfect!"
"Vehicle repair was promised on a friday, was completed 2 days ahead of schedule even though the were booked out and swamped."
"Done a week early!"
"repairs were done to my satisfaction in a timeley fasion"
"Delays on getting parts."
"Staff conducted very effective and efficient communication throughout the entire process of my vehicle repairs."
"Wonderful communication. Very happy with the time frame work was done and how repairs came out"
"Excellent customer service and support. The texts updates were excellent."
"Excellent experience, they kept in constant contact about my vehicle, and did a beautiful repair, and cleaned my car inside and out, looks brand new ..." Read more
"Dont tell you much. I had to call and see what was happening"

My Experience

My Experience

Cali did a great job.

My Experience

Cali was our rep, she was fantastic I truly hope all your employees are as great as her. Thank you for your service!

Likely to Recommend

I would recommend Cali Vickers to anyone that needs work to there car or truck.

Repair Quality

Cali Vickers was the best representative I’ve ever had to work with. She listened to my concerns and was very respectful, diligent and everything she said she did. Thank you for your hard work!

Customer Service

Refer to previous statements! Cali was Extremely polite, very respectful and kind.

Returned Clean

My Experience

Very friendly customer service. Even quicker on the turnaround time to inspect and complete work. The repair quality looks brand new. At first, I was reluctant because reviews are minimal online. Glad I picked them. I’m quite happy with their work.

Likely to Recommend

Repair Quality

Very friendly, quick and accommodating. They did a great job too. Paint blends perfectly.

Customer Service

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Repair Quality

Customer Service

My Experience

Callie was absolutely amazing!!!

Likely to Recommend

Repair Quality

Callie was great and thank you for cleaning my mats and making them look brand new!!

Customer Service

Returned Clean

My Experience

They did the follow up call after the estimate and set a date and time for the drop off so it didn't sit there and I could still use it. Kept me informed on the progress and got the truck back to me two days early. It really exceeded my expectations and looks great

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Repair Quality

Customer Service

Returned Clean

My Experience

The entire process was made simple and easy.

Likely to Recommend

Would recommend to anyone.

Repair Quality

Totally satisfied with the work.

Customer Service

Wonderful and easy to deal with.

Returned Clean

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Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Classic Collision is spot on. Their work is professional and they are great to work with.

Repair Quality

Brilliant! My car didn't look this good when it was new!

Customer Service

Classic representative was courteous and professional. Very Helpful and patient!

Returned Clean

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Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Great people and great service!

Customer Service

Very satisfied!

Returned Clean

My Experience

She told me that we might not get my car back whenever we were supposed to because of the calibration needing to be done still, but they were able to fit it in last minute because my rental car needed to go back the next day and it was highly appreciated so we didn’t have to pay for an extra day of a rental car.

Likely to Recommend

Repair Quality

Customer Service

My Experience

The bumper came out great, everyone was very helpful and Callie kept me up to date every step of the way. Thank you guys!!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

Customer Service

My Experience

Classic collisions did a wonderful job on my car. Got it done in a good time went above and beyond my car. Looks brand new.

My Experience

Im very happy with the service from the beginning until I picked my truck up when completed, very courteous and happy with the updates during the process. I would choose them again for any future work.

Likely to Recommend

Repair Quality

I was satisfied with the initial scheduling, customer service and the quality of work done on my truck, I would recommend classic collision to others needing work done to their vehicles.

Customer Service

Returned Clean