European & Us Collision Repair, Inc
In operation 42 years.
Since 1984, European & US Car Service has been Chicago’s leader in automobile repair and service. European & US Car Service is family owned and operated by Warren Preis, known to everyone as the “Hawk”. We pride ourselves in being the best full-service auto body repair and mechanical service shop in the Greater Chicago area. Customers rely on us for all their auto needs.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Service Quality
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Diamond and Stanford did a great job
Customer Service - 5.0/5.0 -
Same comments about diamond in Stanford
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were honest and fantastic to work with. Great quality work!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Professional shop, they managed everything from ordering parts getting a rental and returning it when it was completed
Customer Service - 5.0/5.0 -
They good did a good job communicating as the project went on
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Efficient, helpful, organized.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
So far, it appears the service requested (oil change and tire rotation), was done fine. My issue is with really important information not being shared and the price of services being very expensive for what we are used to paying. On the first point. I scheduled this appointment about one week in advance for 9 a.m. I found out when I dropped the car off that the mechanic would not be in until 2 p.m. and that I may not be able to pick my car up on the same day. I’m not sure why I was allowed to set an appointment for a time several hours ahead of when a mechanic would show up. I later found out that the shop didn’t have the correct oil for my car. So again, even though we set an appointment in advance, the shop had neither a mechanic or necessary parts for what I view as fairly routine work. Then comes the price. $250 for an oil change and tire rotation. Although I received a receipt, I never received a bill of services, so I actually can’t explain why this was such an expensive visit. I also have no idea what kind of oil was used in my car, which is valuable information as I continue to care for the vehicle. One positive I want to highlight: The only person who communicated anything effectively was Diamond. She was the one who called and explained the situation with the parts, and while I would have appreciated it if she highlighted what the final cost would be, but she answered follow-up questions thoughtfully and delivered time-related updates professionally. The real kicker is we chose this shop over the Ford dealership specifically because we wanted to support our neighborhood shop instead of taking our car to the dealership. Ford also tops off any fluids when we get similar work done and still comes in less expensive. I have no idea if fluids were refilled because, again, I received no bill of services. Unfortunately we will likely not return to this shop.
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I’ve already done so.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
European Auto has been my go to Vehicle repairs shops for over two decades. I am very very particular and my vehicles are Mercedes Benz, Alfa Romeo, Cadillac Escalades, etc. Time and time again they have saved me Thousands of dollars from going to the dealerships. The Customer Service has always been Quintessential!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job.
Customer Service - 5.0/5.0 -
Great
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent customer from Sanford and Diamond.
Returned Clean
Likely to Recommend - 5.0/5.0 -
And that’s saying a lot -I don’t usually make recommendations
Repair Quality - 5.0/5.0 -
For scratches, scrapes & collision repairs over the last 3 decades - ‘wouldn’t go anywhere else to try to find such perfection
Customer Service - 5.0/5.0 -
Friendly & personal
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great Service and Staff
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very fast and communicative. The repair was also good.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Especially for any north side friends and relatives
Repair Quality - 5.0/5.0 -
Diamond and Stanford were exceptionally helpful and understanding.
Customer Service - 5.0/5.0 -
Excellent customer service
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Best work in town
Customer Service - 5.0/5.0 -
Diamond is an angel