Cosmetic Collision Repair, Inc

4.9 (206reviews)
99%
1200 E. HIGGINS ROAD,  Elk Grove Village,  IL  60007
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Shop AssistantSparkles

In operation 22 years.

Cosmetic Collision Repair, Inc is a family owned and operated body shop that has been proudly and professionally serving the Northwest Suburbs for over 40 years. We are located conveniently on Higgins Rd in Elk Grove Village, IL. We offer professional auto accident and cosmetic repairs - with accurate estimates, timely service, and quality being our top priorities. Our technicians maintain stringent I-CAR certification to ensure a complete and safe repair to your vehicle. Providing exceptional customer service is of utmost importance to our staff.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Acura
Chrysler
Dodge
Fiat
GM
Honda
Hyundai
I-Car
Jeep
Kia
Nissan
Nissan GTR
Ram

Reviews (206)

Customers say
Overall Customer Satisfaction
Customers consistently express high satisfaction with the repair shop, highlighting exceptional service quality, professionalism, and outstanding workmanship. Many noted their vehicles were returned looking brand new, with thorough interior and exterior cleaning exceeding expectations. The shop received strong praise for proactive communication, including text and email updates throughout the repair process. Timeliness was frequently commended, with numerous customers noting their vehicles were completed ahead of schedule. Customers appreciated the staff's kindness, helpfulness, and willingness to answer questions. The shop's dedication to standing by their work and resolving post-repair issues was also recognized. A few customers, directly from their own comments, noted areas for improvement around more consistent communication during delays and more accurate repair time estimates.
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"Went above and beyond on my repair. My car came back looking better than Ive ever seen her. Very courteous ..." Read more
"... car. I really appreciate it. The process was easy, everyone was very nice and helpful and my car came back better than I expected." Read more
"They have done an excellent job on the repair. Once they got the parts they were very quick in fixing ..." Read more
"... with. They are very efficient and do a great job. The work done on my car was phenomenal. My car was given back to me looking like brand new. I would definitely ..." Read more
"They got the car back to looking brand new like it was before the accident. We had an issue with a tire ..." Read more
"Great to have received my car much earlier than originally stated."
"It was ready two weeks after it was promised."
"... expectation of time of when the work would be completed. It was given and then changed 4 times. And not only by a day or two, it was a week or more sometimes. How ..." Read more
"Timely repair. Car delivered all clean and shiny"
"Great work done in a timely manner 100% reccomend"

Likely to Recommend

Repair Quality

Customer Service

Customer service was exceptional. Every step they kept me updated.

Returned Clean

My Experience

Cosmetic repaired my baby girl perfectly, a black car, 10 years old, needing paint work and a new decal made me nervous as to the the outcome...I couldn't have been happier to see a perfect paint and decal match!!!!! I was advised every step of the way, and everyone was so helpful and polite!!!! Would highly recommend this shop in Elk Grove Village, IL to everyone!!!! THANK YOU ALL SOOO MUCH!!!!!

Likely to Recommend

Repair Quality

Beautiful job!!!!! 10 year old black car needing paint work and a new decal, I was sooo worried about matching....I shouldn't have worried, the car turned out perfect!!!! Could not even tell it had been damaged.....would recommend Cosmetic, Elk Grove Village, IL to everyone!!!!!

Customer Service

Friendly and helpful, kept me informed of all progress

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

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Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

excellent work !!

Customer Service

Good friendly personnel .

Returned Clean

Likely to Recommend

Repair Quality

The staff was amazing, and the work on the vehicle was incredible. They finished the job on time.

Customer Service

Amazing work

Likely to Recommend

Repair Quality

Very accommodating, professional and helpful

Customer Service

He was very professional and worked with me when I had to change my appointment more than once due to work schedule

Returned Clean

Likely to Recommend

Repair Quality

Had a dent on the hood of my ‘22 Kia Sorento. In 2 days it was repaired, repainted (matched perfectly ) and returned washed. Jesus was very nice and pleasant. Very happy with outcome.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Mario was great! Friendly and communicative. The whole accident was not only not my fault but really bad timing . Mario was able to help get it done within my time frame so I could be stress free . I will recommend this place to anyone and everyone

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

What a great shop. So easy to deal with and all the staff I dealt with were helpful and professional.

Customer Service

Returned Clean

Likely to Recommend

I I will recommend people

Repair Quality

Customer Service

They have good customer service and I’m I like the when they say your car will be done at this day. Your car is done that day.

Likely to Recommend

Repair Quality

They did a fantastic job fixing my car, and I would highly recommend them to anyone!

Customer Service

They were wonderful in making the process smooth.

Likely to Recommend

I wished they would've communicated any progress, issues, delays experience with State Farm insurance.

Repair Quality

They could've been more informative about progress or delays experienced with State Farm Insurance

Customer Service

They barely called with updates or delays experience due to State Farm insurance.

Returned Clean

Likely to Recommend

I highly recommend cosmetic collision to all my co-workers because they are right across the street from my job and also because they do great work

Repair Quality

I am totally satisfied with the repair done on my vehicle - we had another vehicle about 10 years ago that cosmetic fixed and they always do a great job

Customer Service

customer service was and is very good - everything was explained clearly and to my understanding

Likely to Recommend

Repair Quality

Quality service

Customer Service

Good

Returned Clean

Likely to Recommend

Repair Quality

Cosmetic Collision did such a good job repairing my car. It was done way faster and I truly appreciate the whole team.

Customer Service

My Experience

Likely to Recommend

Repair Quality

Thanks for taking care of my CRV. It looks great.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Looks like new. They even cleaned the inside of my van, including something that had spilled on the fabric seat and had dried.

Customer Service

Very friendly and helpful