Fabricante Auto Body, LLC
In operation 16 years.
Fabricante Auto Body is a 20,000 square foot collision repair facility located on Dimension Drive in Lake Forest, California. We are environmentally and technologically up to date with: an electronic estimating system, environmentally safe indoor car wash, newly remodeled offices, a central vacuum system, and more. Fabricante Auto Body offers a relaxed and stress free collision repair process. We work closely with you and your insurance company to ensure your vehicle is repaired properly and promptly. Approved by MBUSA for successfully meeting the criteria as established by Mercedes-Benz USA, LLC. We are also Tesla, Honda and Acura Certified. All work comes with a limited lifetime guarantee for as long as you own the vehicle. We are going green because the world is in our hands!!!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
I am fairly content with the quality of the service and the staff was very responsive and and have a good knowledge of my car.
Customer Service - 4.5/5.0 -
I am fairly content with the quality of the service and the staff was very responsive and and have a good knowledge of my car.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Cecelia was AMAZING, great customer service! Took care of a small mishap quickly and professionally. Oh, and the car looks great, too!
Likely to Recommend - 2.0/5.0 -
I don't think i can suggest this shop
Repair Quality - 2.5/5.0 -
Overall not happy, it took total 40days to complete small accident and also i am hearing noise from front wheel, it is like flight taking off kind of sound, when i went and requested to check the sound, they recognized the noise but said Tesla need to check.
Customer Service - 4.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good Service / Professional Approach
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0 -
I won’t recommend
Repair Quality - 2.0/5.0 -
The repair completed without any quality review. There was a charger cover for my EV installed wrong, this is easy to see but technician did it wrong without supervisor verification. Also the recirculation actuator may be broken or stuck in the open position.
Customer Service - 2.0/5.0 -
The completion date were changed 5 times, this show in experience of customer service personnel
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
Great service
Customer Service - 4.5/5.0 -
Great
Returned Clean
My Experience - 5.0/5.0 -
Very good experience. The staff was great and the price was great. I would come back for any future needs.
Likely to Recommend - 0.5/5.0 -
Nope.
Repair Quality - 2.0/5.0 -
The main reason for the low score is that the difference between the initial estimate and the final cost was significant. It would have been better to give me a range of what to expect rather than low balling it to make sure I chose you. It is deceptive. Especially when dealing with insurance and the situation I was in where the accident wasn't my fault and my insurance cancelled me 3 days prior based on a bank process error.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am very satisfied with the service provided for my vehicle. The staff was also very professional, and especially Fred Gaitán, who was always kind and guided me through the entire process until the end.
Customer Service - 5.0/5.0 -
I am very satisfied with the service provided for my vehicle. The staff was also very professional, and especially Fred Gaitán, who was always kind and guided me through the entire process until the end.
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 2.5/5.0 -
As for the repair work, I am pleased. The fact that l couldn't get a plastic door lever replaced was very disappointing. You quoted me a price of $150 for a $5 piece of plastic. You didn't give me the option of swindling me. You just didn't ask me if I wanted it fixed. If the insurance company was not going to cover it, you could have asked me if l wanted you to replace the lever at my own cost, but you did not make me feel like I was a part of the repair process.
Customer Service - 2.5/5.0 -
Because you didn't allow me to be a part of the repair process after you started repairs.
Returned Clean
My Experience - 5.0/5.0 -
Very efficient. Process of fixing a damaged car is not fun. Your team made it very easy. Cecilia was great communicating every step.
Likely to Recommend - 5.0/5.0 -
Definitely would recommend
Repair Quality - 5.0/5.0 -
Easy process . Great communication
Customer Service - 5.0/5.0 -
It was great
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 2.5/5.0 -
Kept switching dates which meant pushing due date back.
Customer Service - 4.0/5.0 -
Communication was indeed great
Returned Clean
My Experience - 5.0/5.0 -
Fabulous job and fantastic customer service! Thank you for the ongoing updates. Pure perfection! Than you again!!
Likely to Recommend - 5.0/5.0 -
I will always recommend Fabricante Auto Body.
Repair Quality - 5.0/5.0 -
Fabricante Auto Body always comes out on top! Top notch customer service and work as always.
Customer Service - 5.0/5.0 -
Top notch!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Fred was very helpful and friendly.