Fabricante Auto Body, LLC
In operation 16 years.
Fabricante Auto Body is a 20,000 square foot collision repair facility located on Dimension Drive in Lake Forest, California. We are environmentally and technologically up to date with: an electronic estimating system, environmentally safe indoor car wash, newly remodeled offices, a central vacuum system, and more. Fabricante Auto Body offers a relaxed and stress free collision repair process. We work closely with you and your insurance company to ensure your vehicle is repaired properly and promptly. Approved by MBUSA for successfully meeting the criteria as established by Mercedes-Benz USA, LLC. We are also Tesla, Honda and Acura Certified. All work comes with a limited lifetime guarantee for as long as you own the vehicle. We are going green because the world is in our hands!!!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
I really like the daily updates. Customer service was great. The job was done on time and the repair looks great thank you.
Likely to Recommend - 5.0/5.0 -
Very good business
Repair Quality - 5.0/5.0 -
Very Satisfied. Great customer service
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Steven L. Frank was a great person to handle my car. He was a great customer service representative towards me too!! He contacted me daily about when my car would be finished.i would recommend him to anyone!!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
2 stains on passenger side mat . I was able to get the stain out with water .
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Good job
Repair Quality - 5.0/5.0 -
Very good service and job well done
Customer Service - 5.0/5.0 -
Very nice person
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
My experience at Fabricante was great! They got my Honda checked in super quickly and kept me updated throughout the entire process. The updates were super helpful in letting me know the progress of the repairs. Steven and Fred were great. I would definitely recommend this place to friends and family. Thank you!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Would recommend them!
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Cecilia Gonzalez represented FAB excellently and my personal experience and expectation of first class success was achieved. Outstanding organization and great job to everyone involved.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Total PROS
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 3.5/5.0 -
Overall, the service experience was good. Communication was smooth and the team was responsive throughout the process. However, there are several areas that could be improved. The most significant issue was the long waiting time. It appears that parts were not pre-ordered, which resulted in extended delays for the repair. In addition, the communication between the shop and the insurance adjuster could be improved. The supplement costs ended up being relatively high, which required additional approval time from the insurance company and further delayed the process. There were also some concerns regarding the paint quality. After the repair, there was noticeable paint residue left inside the trunk area. This suggests that the painting may not have been done with full disassembly, and there was a strong paint odor remaining. Lastly, it would be highly beneficial if a loaner car option could be provided in the future, as it would greatly improve the overall customer experience.
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Fabricante was very good and I truly recommend them . Special thanks for Cecilia Gonzalez that was very professional and kind .
Likely to Recommend - 5.0/5.0 -
I am happy with the service and customer care provided
Repair Quality - 5.0/5.0 -
I AM HAPPY WITH THE SERVICE AND CUSTOMER CARE PROVIDED
Customer Service - 5.0/5.0 -
I am happy with the service and customer care provided
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Good customer service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good customer service
Customer Service - 5.0/5.0 -
Kept me informed
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
excellent service and follow through and most importantly, excellent body work.