Faulkner Collision Center of Carlisle
In operation 24 years.
What you can expect from Faulkner Collision Center are highly trained certified I-Car Gold technicians, superior customer service and a pleasant repair experience from the moment you walk in the door to the time that your vehicle is ready. Our goal is to exceed our customer’s expectations! We strive to be committed to high standards of workmanship and customer satisfaction. This commitment makes our body shop facilities a preferred place to have your vehicle repaired. We are a direct repair facility for most of the insurance companies. That means that we take the hassle out of having your vehicle repaired by giving you preferred service. We handle all the tedious paperwork and repairs to get you back on the road quickly, easily and with only one estimate. Our facility will work with every insurance company and/or personally paying customer to make the process as easy and worry free as possible. Faulkner Collision Centers also can repair all vehicle makes and models.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Friendly, reliable, very good workmanship and communicative!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great work number 1! Really liked the text updates keeping me posted on status. Great service overall.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 3.0/5.0 -
was told repair would take a week but it took 2 weeks
Customer Service - 3.0/5.0
My Experience - 0.0/5.0 -
I would give it a 4/5 stars. I did love the outcome and the work they did, it was somewhat quick for what they had to do but I did have to call quite a bit to get a better timeline. I think there could be a better system for customers to be able to check in, their online link they gave me was helpful but it could’ve been in more detail, it only went from starting the car, working on it and completing it but when I called the women I talked to told me what step it was in exactly which is how the online forum should be/look for the customer. I also got mixed days for when it would be complete, I only got a set date after it was there and being worked on for 2 days. I loved the work and the availability was okay with working around my schedule, but communication and online check in could be better. Would love to use Faulkner again if I needed to, but would love to see an improvement in the process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thanks. My car was involved in an accident a few weeks prior to my PCS move and I needed to get it back quickly so I could ship it to my next assignment. Brandy and the team at Faulkner got it back to within a few weeks leaving me plenty of time to get it prepped for shipment.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Yes, for sure! Your team did a great job repairing my vehicle — I would definitely recommend your shop to a friend or family member!!
Repair Quality - 5.0/5.0 -
Totally satisfied and very impressed with the quality of the repair work!!! Your team did an excellent job to fully restore my VW Passat’s damaged rear bumper!! Many thanks!!! :)
Customer Service - 5.0/5.0 -
Totally satisfied with all the assistance your customer service team provided!!! They ensured I was kept up to date on the status of the repair, availability of the replacement parts, and any concerns or questions I had. Many thanks!!! :)
Likely to Recommend - 5.0/5.0 -
I definitely would. The work looks great and didn't take forever.
Repair Quality - 3.5/5.0 -
Good and timely work most definitely however when I sent a message about a small imperfection I received no response.
Customer Service - 3.5/5.0 -
I was able to get my questions answered immediately or later
Returned Clean
My Experience - 5.0/5.0 -
The advisor did a great job and kept me in the loop about the process
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Dan is great.
Repair Quality - 5.0/5.0 -
Great service.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I will use Faulkner for future repairs