Faulkner Collision Center of Carlisle
In operation 24 years.
What you can expect from Faulkner Collision Center are highly trained certified I-Car Gold technicians, superior customer service and a pleasant repair experience from the moment you walk in the door to the time that your vehicle is ready. Our goal is to exceed our customer’s expectations! We strive to be committed to high standards of workmanship and customer satisfaction. This commitment makes our body shop facilities a preferred place to have your vehicle repaired. We are a direct repair facility for most of the insurance companies. That means that we take the hassle out of having your vehicle repaired by giving you preferred service. We handle all the tedious paperwork and repairs to get you back on the road quickly, easily and with only one estimate. Our facility will work with every insurance company and/or personally paying customer to make the process as easy and worry free as possible. Faulkner Collision Centers also can repair all vehicle makes and models.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I appreciate that Faulkner Carlilse took their time to completely repair my vehicle and alerted me to issues that needed repair outside of the service I came for. Great service overall.
Likely to Recommend - 4.5/5.0 -
This was a satisfying repair so I would recommend them to other customers in the area
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0 -
There was a short period of confusion where I was not getting updates about the expected repairs. But overall I'm satisfied with the end results
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
I had two of our vehicles in the collision center at the same time. Both went over by weeks. Communication about either car never happened until I contacted them. Then they would always have to call me back. We had a horrible experience with Faulkner collision. Which is sad as I’ve had excellent service in past years twice before. I even recommended them to my son when his car was damaged. He had a bad experience and told me about it. But since I had two previous good experiences, I kind of dismiss that, thinking everyone has a bad week once in a while. But after this what I can only call debacle, I see that the service has definitely gone downhill. I will be looking elsewhere in the future. That being said, I will readily admit that they did excellent work on every car that I’ve had in there to be repaired. It saddens me that it has come to this. I have always thought of them as reliable business that I could trust to repair my cars.
Repair Quality - 2.5/5.0 -
The repairs were a 10 out of 10. However it was a three day job that took 3 weeks!
Customer Service - 0.5/5.0 -
What should have taken 3 days to complete and ultimately did only take 3 days, had me waiting for my car for three weeks! The kicker is that I delivered my car to be repaired on the day that they asked for, which was a week after they had assessed the damage and supposedly ordered parts. The car sat for what I would guess would be 2 1/2 weeks before they even started working on it and I say, I guess, because there was absolutely no communication from the staff about the status of my vehicle. Even after I called several times requesting an update and requesting that they update me, I still got no updates. Until I called in extremely angry about the lack of communication. Like I said, the Repair work was excellent. I have no complaints about that. Customer service? Was a complete and total failure.
Likely to Recommend - 5.0/5.0 -
No problem with doing that
Repair Quality - 5.0/5.0 -
Looks like new. Great job! By the way my last name is spelled Aberman not Eberman
Customer Service - 5.0/5.0 -
Could not have been more helpful
Returned Clean
My Experience - 5.0/5.0 -
They done a good job
Likely to Recommend - 2.5/5.0
Repair Quality - 2.0/5.0 -
The color does not match
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank you for a job well done. Great staff, great workmanship. Very professional and accommodating.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you !
Customer Service - 5.0/5.0 -
Thank you !
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
You guys did a fantastic job on my Subaru Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I return to Faulkner when needed due to quality.
Customer Service - 4.5/5.0 -
Staff friendly and helpful. Did not get updates via phone or text until car finished. I had to cal after week and a half to check .
My Experience - 4.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
I wrote a note to USAA to let them know that your company is the most efficient I have encountered in a long time. Excellent service. Great staff. Congratulations to the owner.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
- the initial handoff to Enterprise was a total mess. Took over an hour and half to get a car. Then all they had was a smoky filthy GM Tahoe. Long story - small item but I received a call shortly after I dropped truck, tech broke the driver side rain shield. No biggie , replacing all four so they match. Still not in. I was just texted they might be in Thursday - so far the job looks good, no warning lights. Yeah - good communication through the process - staff very courteous!
Likely to Recommend - 5.0/5.0 -
Yes for sure
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The weekly updates were nice!!
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
None
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
None
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I have no reservations recommending your group.
Repair Quality - 5.0/5.0 -
All three staff members we interacted with were very professional, friendly, and customer service oriented. They took time to explain the process and the expected timeline. Very helpful.
Customer Service - 5.0/5.0 -
Please see previous comments. The three folks we interacted with set the example of what customer service should be.
My Experience - 5.0/5.0 -
Faulkner collision did a great job, the car looks like new. Folks were very nice and kept us informed all along the way.