Feldman Chevrolet Highland

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0 -

I would other than cleaning up I have no complaints

Repair Quality - 3.5/5.0 -

The work they done, to my knowledge (which when it comes to body work I have none) looked really good. However they left the inside of my truck a mess. Did not clean up after themselves ever while. I am a contractor and one of my biggest pet peeve is leaving a mess.

Customer Service - 5.0/5.0 -

Paul reached out to me a few times to let me know progress. Again me being a contractor keeping in touch with my customers is another huge plus in my book. I really appreciated at

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Thank you for excellent turn around on paint work. Looks perfect

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I will totally recommend Feldman for sale and service.

Repair Quality - 4.5/5.0 -

The agreed upon Repair at Feldman Chevrolet was Very Complete and more than satisfactory. When I went to pick up my vehicle I was so very impressed and did not stop my smiling. I was absolutely so very glad I thank the group high-key.

Customer Service - 5.0/5.0 -

The job was completed within the scheduled time I was told

Returned Clean

Likely to Recommend - 0.5/5.0 -

With the exception of Alec in the service department, we have been highly disappointed in Feldman with regard to sales and service. Alec is the only reason we keep coming back. Also, I had completed this feedback form and decided not to send because I didn’t want anyone getting in trouble and didn’t want to be “that girl“. However, after eight days of repeated emails and annoyance, here you go. Please stop sending me emails.

Repair Quality - 3.5/5.0 -

Was quoted incorrectly and wound up having front section repair that was needed after they already had our car quoted as an additional $500. Also had to pay an additional $140 for a “one time part” that was not damaged in our minor accident, but broke when your service dept removed it. Another charge we were not prepared for.

Customer Service - 2.5/5.0 -

Understanding that the dealership is short staffed, was still disappointed in the overall customer service. Originally service with Alec was outstanding. Once dealing with Paul, had multiple emails back-and-forth regarding price changes and additional work that needed to be done that was not disclosed to us originally with our quote. Had our car for well over a week for repairs when it was told to us we would have it four days earlier. We were scrambling to find transportation for our family in the meantime and there were no available cars for us to have to get back-and-forth. Paul wound up telling us that he was going in back to clean our car and vacuum in between clients and customers. We have had negative experiences with Feldman in the sales department before but generally have been very happy dealing with Alec in service. Will not return to Feldman for service unless we deals specifically with Alec. Disappointing overall

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Paul the service rep for collision was point on.

Customer Service - 5.0/5.0 -

All around excellent service.

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 2.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 3.0/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0 -

to anyone

Repair Quality - 5.0/5.0 -

all repairs have been completed to my satisfaction

Customer Service - 5.0/5.0 -

kept me informed at all times

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

Never

Repair Quality - 2.0/5.0 -

I was told a number of time by the manager that my vehicle would be done by the next day, but a week and half repair ended up being 4 weeks. I was even told that my vehicle only needed a window, but it ended up that the vehicle was still missing two parts and was not even started to be put together. After getting my vehicle I had to return the same day, but someone missed charging the A/C. The vehicle was not correctly cleaned either. I had to ask for tape residue to be removed from one window when I picked up the first time. Then I had to remove numbers from my front window after the A/C was charged. I will never go to another Feldman Dealership again.

Customer Service - 2.0/5.0 -

Would have like to be told the truth about how the repairs were going.