First Team Collision

4.5 (3,155reviews)
90%
3400 Western Branch Blvd,  Chesapeake,  VA  23321

In operation 66 years, 17 years at this location.

First Team Collision can handle all your auto body repair needs. We repair all makes and models and can repair everything from minor door dings to mild fender benders to more serious car wrecks. Our trained professionals will repair your car back to pre-accident condition in the most timely manner possible.

Services
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 6:00 pm
Tue 7:30 am - 6:00 pm
Wed 7:30 am - 6:00 pm
Thu 7:30 am - 6:00 pm
Fri 7:30 am - 6:00 pm
Sat 8:00 am - 1:00 pm
* Holiday hours may differ.
Acura
Honda
I-Car
Scion
Toyota

Reviews (3,155)

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

The time and cost to repair the vehicle was beyond excessive.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Wonderful job! Good as new!

Customer Service

Very communicative and kind!

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

I am very happy with my repair. They gave me a loaner once my insurance ran out on my rental!!!!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Customer service needs and updated system to be able to text or email daily what is going on with your car and it’s progress. Also when you call to reach someone they need to be able to call you back in a timely manner.

Returned Clean

Likely to Recommend

Repair Quality

I’ve noticed that it appears that my wheel bearing was damaged in the collision and I’m hearing a grinding noise.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

You are persistent with your survey request, two separate texts, but can’t bother to contact me in a timely manner when my car is ready. Just excuses.

Customer Service

You are persistent with your survey request, two separate texts, but can’t bother to contact me in a timely manner when my car is ready. Just excuses.

Returned Clean

Likely to Recommend

Repair Quality

It was a great customer service experience. Adam was incredible. He kept me updated on the progress of my car from the day I dropped it off until the day I picked it up. In fact, everyone I communicated with was excellent.

Customer Service

As previously mentioned, everyone on the service team exemplified customer service excellence.

Likely to Recommend

I have been recommending this location and will continue to do so! Everyone is so kind and helpful it really takes the stress out of a stressful situation!

Repair Quality

Customer Service

I have worked with Adam at First Team Toyota before so I knew this is where I was going to take my car for repairs. Adam is super helpful, kind, and professional - he even kept me up to date on the status of my vehicle during the week of Christmas and was helpful with a rental. I will keep bringing my vehicles to this location and continue to recommend it to others!

Likely to Recommend

Repair Quality

My car runs great and the body work is amazing! It’s like it never even happened!

Customer Service

Beautiful work

Returned Clean

Likely to Recommend

Repair Quality

The team kept me informed the entire time and was always very friendly. They answered all of my questions and we very professional.

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

They were fast and professional in handling the repairs on my vehicle

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

5/10 the time it took for the repair was passed two months. Sometimes I would t get an update till I called nor would I rarely get a call back. The work done was okay. The first time when it was supposed to be done. The clutch would engage and it was smoking and leaking liquids. So I returned it back. And did get it back till a month later than it was fully somewhat fixed. A day after getting my car back my driver side wheel barring was shot. My breaks wasn't bleeding properly. But Joe was honest and I did appreciate that.

Customer Service

Returned Clean