First Team Collision

4.5 (3,155reviews)
90%
3400 Western Branch Blvd,  Chesapeake,  VA  23321

In operation 66 years, 17 years at this location.

First Team Collision can handle all your auto body repair needs. We repair all makes and models and can repair everything from minor door dings to mild fender benders to more serious car wrecks. Our trained professionals will repair your car back to pre-accident condition in the most timely manner possible.

Services
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 6:00 pm
Tue 7:30 am - 6:00 pm
Wed 7:30 am - 6:00 pm
Thu 7:30 am - 6:00 pm
Fri 7:30 am - 6:00 pm
Sat 8:00 am - 1:00 pm
* Holiday hours may differ.
Acura
Honda
I-Car
Scion
Toyota

Reviews (3,155)

Likely to Recommend

Repair Quality

Two things stand out: the window and door locks on the driver side door were not returned to a flush state similar to what is on the passenger side door. Secondly, though the back driver side door had to be painted, the door handle was not and it is very obvious.

Customer Service

Returned Clean

My Experience

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Repair Quality

Customer Service

Just got car back, so don't really know about quality of work, but so far so good. It just took a very long time, but that was okay.

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Customer Service

Returned Clean

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Returned Clean

My Experience

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Repair Quality

Customer Service

Kept me informed of progress and repair was excellent

My Experience

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My Experience

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Customer Service

They are very good

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Returned Clean

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Repair Quality

My vehicle was done on time.

Customer Service

Returned Clean

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Returned Clean

My Experience

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Repair Quality

Customer Service

The initial experience was good with the Service Manager explaining the estimate process. He also followed up with me via phone call about some additional work that was needed after putting it onto a car lift. The pickup of the car experience was lackluster. The Customer Service Representative was busy on a smoke break and I had to wait 10 -15 minutes. I was told to look at the car before coming into the service center to sign papers. No one was there to explain anything about the repairs. The repairs were underneath the car, I couldn't see anything. The condition of the inside of my car was dirty and the steering wheel is filthy with scuff marks. The backseat had dirt all over on the passenger side. I am not sure why anyone would be in my backseat to perform repairs. The repairs appear to be fine, but I would appreciate if the staff would be more mindful to clean after themself when they are inside of the vehicle.

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Customer Service

Returned Clean

My Experience

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Fast, friendly, thorough

Customer Service

Very quick in responding

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Repair Quality

My car looks as good as new!

Customer Service

The team did a great job keeping me informed on their progress.

Returned Clean

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Repair Quality

Customer Service

Returned Clean