Fitzgerald Collision Center - Gaithersburg
We created the FitzWay philosophy by listening to our customer’s comments over the years, both good and bad. We have taken those messages and requests and incorporated them into every aspect of our business and call it the “FitzWay”, our unique way of doing business…from our handling of customer phone calls to showroom visits to servicing vehicles to handling a customer’s questions and requests. We have also developed programs to help protect our environment including recycling and innovative energy-saving practices. Green Power Partner in the Environmental Protection Agency’s Leadership Club Child Safety Seat Inspection Program with support of the National Safe Kids Foundation and the Montgomery County Safe Kids Coalition. Doing business the FitzWay means constantly creating ways to become better at what we do. Fitzgerald Auto Mall gained ISO Certification, the highest recognition available for quality with a focus on the customer. ISO Certification The National Capital Business Ethi
- Free Estimates
- Lifetime Warranty
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | 8:00 am - 3:00 pm |
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I've said everything in prior comments.
Repair Quality - 5.0/5.0 -
Everyone I dealt with was very good from the front desk to the technicians. Got the car back to me within 3 days as they told me they would. They work well with Enterprise rentals.
Customer Service - 5.0/5.0 -
Same as prior comments everyone was good to work with and are efficient.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 2.5/5.0 -
That depends. The only part of the service I was very dissatisfied with was the location of the body shop 15 miles from my home, while a Fitzgerald dealership is less than 3 miles from my home.
Repair Quality - 5.0/5.0 -
While the repair work took considerably longer than I expected, I’m very satisfied with the work done.
Customer Service - 5.0/5.0 -
All staff were courteous and helpful throughout the process.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0 -
I always recommend both the body shop and the service department to all my family and friends
Repair Quality - 4.0/5.0 -
My side, mirrors are not working properly. Also, there seems to be moisture in between the glass of the windshield. I’ll be in on Tuesday to get these checked.
Customer Service - 5.0/5.0 -
All the employees are fantastic. They always try to do as much as I can to help.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repair work done well and by time quoted
Customer Service - 5.0/5.0 -
Friendly and attentive
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The process with the center was easy. Eric was helpful and knowledgeable.
Customer Service - 5.0/5.0 -
Eric was great.
Likely to Recommend - 4.5/5.0 -
Good
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0 -
Exelente
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
No comment
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I would recommend the shop.
Repair Quality - 5.0/5.0 -
Everything went smoothly.
Customer Service - 5.0/5.0 -
Everyone was friendly and professional.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Eric was wonderful to work with. Great communication and my car was repaired and ready quick.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone I dealt with was great.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Amazing service, very professional work. Eric provided regular updates and answered any questions or concerns I had. Very satisfied with the results!!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It was all about communicating and from Sou to Dwayne to Jerry to Eric to Arika, all were friendly and professional.
Customer Service - 5.0/5.0 -
Eric and Arika were wonderful.