Fitzgerald Collision Center - Gaithersburg
We created the FitzWay philosophy by listening to our customer’s comments over the years, both good and bad. We have taken those messages and requests and incorporated them into every aspect of our business and call it the “FitzWay”, our unique way of doing business…from our handling of customer phone calls to showroom visits to servicing vehicles to handling a customer’s questions and requests. We have also developed programs to help protect our environment including recycling and innovative energy-saving practices. Green Power Partner in the Environmental Protection Agency’s Leadership Club Child Safety Seat Inspection Program with support of the National Safe Kids Foundation and the Montgomery County Safe Kids Coalition. Doing business the FitzWay means constantly creating ways to become better at what we do. Fitzgerald Auto Mall gained ISO Certification, the highest recognition available for quality with a focus on the customer. ISO Certification The National Capital Business Ethi
- Free Estimates
- Lifetime Warranty
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | 8:00 am - 3:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car was fixed in a timely manner and looks like a brand new car. Thank you for the great service.
Customer Service - 5.0/5.0 -
Erin was attentive and was a joy to work with.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am very grateful to technicians who repair my car . It look like new.Good jub . Thank you .
Customer Service - 5.0/5.0 -
Customer service is very helpful and attentive. They helped me a lot.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
great job
Customer Service - 5.0/5.0 -
they even returned my rental for me
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything went very smoothly and things were well done
Customer Service - 5.0/5.0 -
Everyone was great and very attentive
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Front door sounds scratchy when opening and closing. If it continues I will oil it.
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0 -
Never again will I deal with this deal ship. I will campaign with friends, relatives and others not to do business with this dealership
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Eric Alfaro was great to work with and the car looks great.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Very good people
Repair Quality - 5.0/5.0 -
I got my car back in great condition and cleaned
Customer Service - 5.0/5.0 -
Yes it was great that someone would call and check on me
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I will recommend anyone have need of repair to use this company.
Repair Quality - 5.0/5.0 -
Repair work was superb.The finished repair look as good as new.
Customer Service - 5.0/5.0 -
Everyone was most polite and respectful. Work was done as promised. No problems.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 5.0/5.0 -
The area repaired appears as though no collision occurred.
Customer Service - 0.5/5.0 -
I brought the car in at 830AM on Tuesday., 9/2. I received the call to pick it up approx 4PM (closing at 6) on Fri., 9/12, though only 25.7 Labor hours were charged on the bill. The car was there nearly 2 weeks. This gives me the impression that other cars were serviced before mine, out of turn. I believe this because on the morning that I brought it in I observed several men ‘stepping’ up, out of turn, to discuss their issues & walking out with service persons to look at their cars. A gender bias seems to exist. These persons seemed to have a priority over me though I arrived before they did. Also, I was called to pick up my car on Friday afternoon, approx 4PM. I could not pick up the car with such late notice (live in Silver Spring). I was told the shop would be open at 8AM on Saturday & could be picked up then. It was 8:23 when a shop employee arrived to open the shop.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional Eric was passionate, making sure I was ok by extending my car rental with Enterprise and making sure he reaches my insurance in other to get the work completed. The repairs looked great
Customer Service - 5.0/5.0 -
Excellent
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Exesekente trabajo Erick es fantástico
Customer Service - 5.0/5.0 -
Excelente trabajo Erick es magnifico