Fitzgerald Collision Center - Gaithersburg
We created the FitzWay philosophy by listening to our customer’s comments over the years, both good and bad. We have taken those messages and requests and incorporated them into every aspect of our business and call it the “FitzWay”, our unique way of doing business…from our handling of customer phone calls to showroom visits to servicing vehicles to handling a customer’s questions and requests. We have also developed programs to help protect our environment including recycling and innovative energy-saving practices. Green Power Partner in the Environmental Protection Agency’s Leadership Club Child Safety Seat Inspection Program with support of the National Safe Kids Foundation and the Montgomery County Safe Kids Coalition. Doing business the FitzWay means constantly creating ways to become better at what we do. Fitzgerald Auto Mall gained ISO Certification, the highest recognition available for quality with a focus on the customer. ISO Certification The National Capital Business Ethi
- Free Estimates
- Lifetime Warranty
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | 8:00 am - 3:00 pm |
Likely to Recommend - 5.0/5.0 -
Trouble free throughout the process
Repair Quality - 5.0/5.0 -
Personal friendly and helpful
Customer Service - 5.0/5.0 -
I wa kept informed through out the repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
When I saw my car wouldn’t believe my eyes it was like brand new was so satisfied
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone was very nice and even drove me to Enterprise to pick up a rental car.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Appreciate patience and assistance from both service and collision parts of Fitz. Appreciate clear answers to my questions. Staff was knowledgeable and responsive.
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
The follow up on the vehicle and do it right and making sure the customer is one hundred percent satisfied is a failure
Repair Quality - 2.5/5.0 -
My front license plate was bent from the car. Wash nobody bothered to straighten oit that missing Molden was not put on my car. I had to tell them to put it on and next to the door it was overspread. I had to clean off. Gary huss was working there and he took care of me the last 3 times This is disrespectful and unacceptable for the future. I will not be returning.
Customer Service - 3.5/5.0 -
The people when I say they were polite sufficient, but when the car was done, nobody bothered to look it over real quick. The young generation they failed miserably for God's sake, it takes 2 minutes to look over a car before it goes back to the customer. If this is your way you all might as well close your shops..
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Respecful people and good job
Repair Quality - 5.0/5.0 -
Good job
Customer Service - 5.0/5.0 -
Very good and Nice people
Likely to Recommend - 2.5/5.0
Repair Quality - 1.0/5.0 -
My car seems like something is wrong and didn’t get fixed properly . I need to take it back and called but the person was gone so I will call again
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Besides good service, my repaired car came back super-clean. What a pleasure!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Josh was wonderful.
Customer Service - 5.0/5.0 -
office lady was polite and efficient
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very polite, kept us well informed