Fitzgerald Collision Center - Gaithersburg
We created the FitzWay philosophy by listening to our customer’s comments over the years, both good and bad. We have taken those messages and requests and incorporated them into every aspect of our business and call it the “FitzWay”, our unique way of doing business…from our handling of customer phone calls to showroom visits to servicing vehicles to handling a customer’s questions and requests. We have also developed programs to help protect our environment including recycling and innovative energy-saving practices. Green Power Partner in the Environmental Protection Agency’s Leadership Club Child Safety Seat Inspection Program with support of the National Safe Kids Foundation and the Montgomery County Safe Kids Coalition. Doing business the FitzWay means constantly creating ways to become better at what we do. Fitzgerald Auto Mall gained ISO Certification, the highest recognition available for quality with a focus on the customer. ISO Certification The National Capital Business Ethi
- Free Estimates
- Lifetime Warranty
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | 8:00 am - 3:00 pm |
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
I dropped the car on Sunday and the lady told me that she didn't see my dropping key envelope in the morning. She checked again until I called.
Customer Service - 4.0/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 4.0/5.0 -
My car seems to have been repaired properly, however my car was left with someone’s trash from 7-11 and some foam in my gas tank
Customer Service - 4.5/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
i think they did a great job
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
car looked great inside and out
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service! Top of the line customer care. Kept me informed through the entire process!
Customer Service - 5.0/5.0 -
Awesome work
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
It took sometime but eventually come through less than a month.
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
We are very satisfied with the work done to fix our van
Customer Service - 5.0/5.0 -
The rep I dealt with was the MOST helpful and knowledgeable person I’ve ever encountered
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
I need to adjust the headlights myself
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 2.0/5.0 -
Once I received my car back, the low pressure on the car light is on now and also when I went to open to fill the gas tank the thing that connects it immediately fell off, no matter how many times we tried to put air it still comes back on. On top of that it took over a month to get my car back which is ridiculous.
Customer Service - 3.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Did not clean car after. Repair was great but was returned covered in bird poop.
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
great service bumper is a little loose
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repair was done at time and very professionally. The car wad clean after work. Very nice and friendly staff.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I would recommend Fitzgerald above all others
Repair Quality - 5.0/5.0 -
Everyone at Fitzgerald was friendly and helpful, especially Eric.
Customer Service - 5.0/5.0 -
I was given every courtesy possible