Fitzgerald Collision Center - Gaithersburg
We created the FitzWay philosophy by listening to our customer’s comments over the years, both good and bad. We have taken those messages and requests and incorporated them into every aspect of our business and call it the “FitzWay”, our unique way of doing business…from our handling of customer phone calls to showroom visits to servicing vehicles to handling a customer’s questions and requests. We have also developed programs to help protect our environment including recycling and innovative energy-saving practices. Green Power Partner in the Environmental Protection Agency’s Leadership Club Child Safety Seat Inspection Program with support of the National Safe Kids Foundation and the Montgomery County Safe Kids Coalition. Doing business the FitzWay means constantly creating ways to become better at what we do. Fitzgerald Auto Mall gained ISO Certification, the highest recognition available for quality with a focus on the customer. ISO Certification The National Capital Business Ethi
- Free Estimates
- Lifetime Warranty
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | 8:00 am - 3:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Josh took great care of me and kept me informed the entire time. Excellent!
Customer Service - 5.0/5.0 -
Excellent
Likely to Recommend - 2.5/5.0
Repair Quality - 3.0/5.0 -
you guys took long time to work on it and you gave me my so dirty.
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Josh did a fantastic job!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Rob was great!
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Can improve communication by keeping customers in the loop and properly following up
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
FITZ Collision Center’s Josh Wells, Areca at Front Desk, and young lady at loaner desk of Next (sitting on left when faced by client) did a tremendous job. Although the vehicle had to go back in 2 more times to find the fixes it needed for safety , they welcomed it back each time One concern and a kind request is to get also the car done the Md inspection bc the stolen car was bent at the frame and it seems it’s a great idea to have a state govt backed document at hand still waiting for that phone call from the service
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Repairs were done satisfactorily and staff were professional, courteous and helpful.
Customer Service - 4.5/5.0 -
Friendly and professional
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Personal muy atento y amable recomendado al 100%
Customer Service - 5.0/5.0 -
Personal muy atento y amable recomendado al 100%
Likely to Recommend - 1.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.0/5.0 -
My car had to go back and forth from the collision center to the service center with little to no oversight. It was there for seemingly much longer than it should have been.
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0 -
They replaced the bumper cover, and it does not align well with he body/side panels
Customer Service - 3.5/5.0 -
The front desk was great, but the person coordinating the repair did not return phone calls about the status of the repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Wonderful reconstruction. The painter is a modern day Michaelangelo.
Customer Service - 5.0/5.0 -
I was kept informed on progress throughout the repair process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Josh Wells did a terrific job for us.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Well done
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very thorough very specific very precise very helpful clear explanation very much concerned and caring
Customer Service - 5.0/5.0 -
Very personable asked if there were other concerns or questions relating to the work to be done. Very good follow up.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0 -
Well everything is good except that someone was changing some settings on the radio and the clock
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Superior repair…THANK YOU! Definitely far beyond my expectations.
Customer Service - 5.0/5.0 -
Really appreciate how Joshua & Team persevered to correct the mix-up in the insurance claim confusion. You all are AWESOME!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent