Fitzgerald Collision Center - Gaithersburg
We created the FitzWay philosophy by listening to our customer’s comments over the years, both good and bad. We have taken those messages and requests and incorporated them into every aspect of our business and call it the “FitzWay”, our unique way of doing business…from our handling of customer phone calls to showroom visits to servicing vehicles to handling a customer’s questions and requests. We have also developed programs to help protect our environment including recycling and innovative energy-saving practices. Green Power Partner in the Environmental Protection Agency’s Leadership Club Child Safety Seat Inspection Program with support of the National Safe Kids Foundation and the Montgomery County Safe Kids Coalition. Doing business the FitzWay means constantly creating ways to become better at what we do. Fitzgerald Auto Mall gained ISO Certification, the highest recognition available for quality with a focus on the customer. ISO Certification The National Capital Business Ethi
- Free Estimates
- Lifetime Warranty
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | 8:00 am - 3:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Well done
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very thorough very specific very precise very helpful clear explanation very much concerned and caring
Customer Service - 5.0/5.0 -
Very personable asked if there were other concerns or questions relating to the work to be done. Very good follow up.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0 -
Well everything is good except that someone was changing some settings on the radio and the clock
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Superior repair…THANK YOU! Definitely far beyond my expectations.
Customer Service - 5.0/5.0 -
Really appreciate how Joshua & Team persevered to correct the mix-up in the insurance claim confusion. You all are AWESOME!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent
Likely to Recommend - 5.0/5.0 -
They are all kind and professional
Repair Quality - 5.0/5.0 -
I am very happy and satisfied in doing the job
Customer Service - 5.0/5.0 -
Josh, gives me updated from time to time on what's going on
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Great job
Repair Quality - 4.5/5.0 -
Great job guys!
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Josh Wells & Erika & Isaac were easy to work with. Josh W especially kind & reassuring. Felt comfortable w his ora. Steve Winkler & all guys in service up on hill & Kathy cashier & lady that does warranty extensions & Gil & Josh all fabulous like family. I don't know any mechanics besides Jim Fitch that retired. Hope to meet some. JKelly
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Quick efficient and respectful
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It was a great job and totally grateful for the job they do
Customer Service - 5.0/5.0 -
Good job and personally good customer service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent job done! Your team were forth coming with information and i am pleased to have coming over to fixed my car. Thank you Josh Wells for your insight and getting this work done. I appreciate you guys.
Customer Service - 5.0/5.0 -
Excellent team workers at the Gaithersburg Fitzway collision shop
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Most of the repairs appear to have been done well. However, the horn no longer works (it doesn't make any sound).
Customer Service - 5.0/5.0 -
Very good communication from the repair shop team - good updates via several phone calls.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent customer service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service from everyone i encounted. Felt very valued as a customer. Would recommend
Customer Service - 5.0/5.0 -
Great