Fitzgerald Collision Center - Gaithersburg
We created the FitzWay philosophy by listening to our customer’s comments over the years, both good and bad. We have taken those messages and requests and incorporated them into every aspect of our business and call it the “FitzWay”, our unique way of doing business…from our handling of customer phone calls to showroom visits to servicing vehicles to handling a customer’s questions and requests. We have also developed programs to help protect our environment including recycling and innovative energy-saving practices. Green Power Partner in the Environmental Protection Agency’s Leadership Club Child Safety Seat Inspection Program with support of the National Safe Kids Foundation and the Montgomery County Safe Kids Coalition. Doing business the FitzWay means constantly creating ways to become better at what we do. Fitzgerald Auto Mall gained ISO Certification, the highest recognition available for quality with a focus on the customer. ISO Certification The National Capital Business Ethi
- Free Estimates
- Lifetime Warranty
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | 8:00 am - 3:00 pm |
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Follow up communication was not ideal- only because it took longer than expected, and we had to call to find out what the problem was.
Customer Service - 4.5/5.0 -
Follow up communication was not ideal- only because it took longer than expected, and we had to call to find out what the problem was.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Issac is great. Courteous, Responsive, and Helpful
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Josh was very communicative and kept me in the loop during the process. The car is running great!
Customer Service - 5.0/5.0 -
See prior note
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The staff there was very knowledgeable and professional was overall a very good experience thanks to Josh and Bill and the crew for the work they did on the vehicle
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Kudos for Eric!! He was very professional with his work and did a great costumer service!! ⭐️⭐️⭐️⭐️⭐️
Customer Service - 5.0/5.0 -
Eric was on top of the work making the relationship between us and him trustworthy!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My son picked up the car and I am out of the country; however, he said it looked good
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0 -
But I would tell them what to expect
Repair Quality - 5.0/5.0 -
However, communication was totally unacceptable
Customer Service - 1.5/5.0 -
Telephone calls were not returned. Promised information was not delivered. Phone calls were promised and not given.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good customer service, These guys cleaned my car so well, inside and out after repairs. A good place to take your to.
Customer Service - 5.0/5.0 -
Great job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Nice job!
Customer Service - 5.0/5.0 -
People were very helpful, especially the woman (who's name I don't remember) at the reception desk
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good service
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
The customer service and repairs were so much more than expected. Fitz Way is my permanent home.
Repair Quality - 5.0/5.0 -
Above and beyond
Customer Service - 5.0/5.0 -
Above and beyond
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent service from Eric Alfaro
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Eric Alfaro was great. Kept me informed and repairs look great
Customer Service - 5.0/5.0 -
Fitzgerald staff are all very polite and friendly