Fitzgerald Collision Center - Gaithersburg
We created the FitzWay philosophy by listening to our customer’s comments over the years, both good and bad. We have taken those messages and requests and incorporated them into every aspect of our business and call it the “FitzWay”, our unique way of doing business…from our handling of customer phone calls to showroom visits to servicing vehicles to handling a customer’s questions and requests. We have also developed programs to help protect our environment including recycling and innovative energy-saving practices. Green Power Partner in the Environmental Protection Agency’s Leadership Club Child Safety Seat Inspection Program with support of the National Safe Kids Foundation and the Montgomery County Safe Kids Coalition. Doing business the FitzWay means constantly creating ways to become better at what we do. Fitzgerald Auto Mall gained ISO Certification, the highest recognition available for quality with a focus on the customer. ISO Certification The National Capital Business Ethi
- Free Estimates
- Lifetime Warranty
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | 8:00 am - 3:00 pm |
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Muy buen servicio
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repair work was great. My car now looks like it did when bought off the lot.
Customer Service - 5.0/5.0 -
Issac kept me updated on the repair as it was being done.
Likely to Recommend - 5.0/5.0 -
Amazing overall job.
Repair Quality - 5.0/5.0 -
There were just a few scratches on the door.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It was an amazing job they did that I would recommend this facility for any repairs to all who will listen!
Customer Service - 5.0/5.0 -
Top notch personal that work hard to make it comfortable!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I'm glad to have fitzgerald. They are good.
Repair Quality - 5.0/5.0 -
I totally satisfied!
Customer Service - 5.0/5.0 -
100% totally satisfied. Communication. Kept me briefed every step of the way.
Likely to Recommend - 5.0/5.0 -
I would recommend this shop to anyone. Great service!
Repair Quality - 5.0/5.0 -
Great job! Our cat looks brand new!
Customer Service - 5.0/5.0 -
Eric was polite, and a true pleasure to work with.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0 -
Paint work was good. But, somehow my drivers seat has become loose since then. Its shaking whenever I brake or there is bump it shakes. And I also found a loose big nut in my center console. Its like someone didn't know how to adjust the front driver seat . And he/she tried to adjust it force fully and something got cracked or loose under seat . Now i am afraid to drive.
Customer Service - 3.5/5.0 -
Aric was good.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0 -
Repair was great, communication from service side was very poor and disappointing especially coming from such a company like Fitzgerald
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
Customer service was good but I did not receive updates although asked multiple times to be kept in the loop about any changes or updates. I had to keep calling to find out status updates. Was supposed to pick up the car and the end of the week after being told it will be done, I never received a call and when I called the person helping me had already left the office md the car would not be ready until the following week. This is a very important update that I should have 100% been informed about however I was not. Greatly disappointed in the communication with your shop. Such a simple thing that you failed to do.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Every interaction I have with this company has been a phenomenal experience. Whether it's with a oil change or just recently body work to my car. I am super satisfied will all repairs done to my car.
Customer Service - 5.0/5.0 -
Exceptional customer service and communication
Likely to Recommend - 3.5/5.0 -
The job wasn't done completely great but it is a good job
Repair Quality - 3.5/5.0 -
The car was clean and the repairs looked nice. Unfortunately they left the door handle on the passengers side (side of accidently) with a big scratch, almost like they didn't change it out or it was scratched while at their shop. No one has returned my call about it.
Customer Service - 3.5/5.0 -
Hard to get a straight answer. But they were polite.