Fitzgerald Collision Center - Gaithersburg
We created the FitzWay philosophy by listening to our customer’s comments over the years, both good and bad. We have taken those messages and requests and incorporated them into every aspect of our business and call it the “FitzWay”, our unique way of doing business…from our handling of customer phone calls to showroom visits to servicing vehicles to handling a customer’s questions and requests. We have also developed programs to help protect our environment including recycling and innovative energy-saving practices. Green Power Partner in the Environmental Protection Agency’s Leadership Club Child Safety Seat Inspection Program with support of the National Safe Kids Foundation and the Montgomery County Safe Kids Coalition. Doing business the FitzWay means constantly creating ways to become better at what we do. Fitzgerald Auto Mall gained ISO Certification, the highest recognition available for quality with a focus on the customer. ISO Certification The National Capital Business Ethi
- Free Estimates
- Lifetime Warranty
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | 8:00 am - 3:00 pm |
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Nice work
Customer Service - 4.5/5.0 -
Nice customer service
Likely to Recommend - 5.0/5.0 -
Certainly, as far as Beathany is still there.
Repair Quality - 5.0/5.0 -
Bethany guided the process & was always accessible to give us a report on the process stages. She is a great asset on your management team!
Customer Service - 5.0/5.0 -
The car is like new & the final score is owners & drivers 100% & big buck deer zero!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent staffs whom had performed 10/10 ratings.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
my car was done well in a good time. employees are kind and honest and helpful
Customer Service - 5.0/5.0 -
they took time to help me
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
The repair seemed to take a few extra days and I was worried about the extra expense with the rental car.
Customer Service - 5.0/5.0 -
Paperwork was always ready.
Likely to Recommend - 3.5/5.0 -
Car looked like nothing had ever hit it.
Repair Quality - 5.0/5.0 -
Car looked like nothing had ever hit it.
Customer Service - 3.5/5.0 -
We had to call to ask status
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone there was very helpful and friendly. Paul was amazing.
Customer Service - 5.0/5.0 -
Everyone there was wonderful and Paul was amazing.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
The time between making an appointment for the estimate, about three weeks; time between the estimate and the appointment for repair, about a month and final repair, ten days, is a bit long. I understand the issue is the lack of qualified technicians. Unfortunately, if it’s not at home behind a computer screen, people who want to come to work are getting increasingly difficult to find. The front end people that I did have contact with were professional and pleasant.
Customer Service - 4.5/5.0 -
No one is perfect.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fitzgerald always does a beautiful repair work.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent customer service beginning the day I scheduled it, the day I dropped it off and the day I picked it up. Staff were knowledgeable, very professional and courteous.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
Jo jo provided me with the best service I have ever experienced. See is absolutely the best customer service professional. I can’t say enough about her. The rest of the employees I will save my comments.
Customer Service - 5.0/5.0 -
Jo jo go behind he call of duty for her customers