Fix Auto Downtown El Monte
In operation 40 years, 23 years at this location.
An auto accident can be a big disruption in your daily routine. As an independently owned and operated facility collision repair facility, we understand this, which is why we offer the convenience of one-stop shopping for vehicle repair, whether it's a door ding, fender bender, or major collision. In addition to repairing all types of auto body damage, Fix Auto claims experts communicate with insurers every day and thoroughly understand their processes. This means no unnecessary delays, so you can get back on road and on with your life. Finally, you can enjoy peace of mind with our limited-lifetime warranty, which is honored at any Fix Auto location. For more information visit fixautousa.com/downtown-el-monte.
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- Lifetime Warranty
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| Sun | Closed |
| Mon | 8:30 am - 5:30 pm |
| Tue | 8:30 am - 5:30 pm |
| Wed | 8:30 am - 5:30 pm |
| Thu | 8:30 am - 5:30 pm |
| Fri | 8:30 am - 5:30 pm |
| Sat | 8:30 am - 12:30 pm |
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
One hundred percent
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Every body is really professional
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service and work as always. Highly recommended
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
The panels were not lined up. The employee made up a story that it was Tesla’s fault because “many Model x’s look like that.” When I refuse to take the car until it was fixed, it was then fixed.
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
My car was left like nothing had happen I am very satisfied with there work
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
The car is done on time and nice and clean when I got it. The people there are friendly and nice. They did answer the questions I had. Thanks !
Likely to Recommend - 5.0/5.0 -
Yes. I will refer my friends to go fix auto El Monte .
Repair Quality - 5.0/5.0 -
They did a very good job fixing my car. The car came back nice and clean .
Customer Service - 5.0/5.0 -
Very helpful
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Hi am a personal injury attorney, I have previously repeatedly recommended your shop to multiple customers. However, this will never happen again. If people’s for a recommendation, I plan to specifically tell them to avoid your shop based on how this was handled.
Repair Quality - 0.5/5.0 -
The panels are not lined up. There is a dent in the back passenger door that was not there when you took possession of the vehicle and the back passenger door does not open completely like it did before the vehicle was dropped off. In addition, the front passenger door now makes a clicking/knocking sound when it opens and closes. This did not happen before the vehicle was left with Fix Auto. The response from the employee that “Model X’s panels never line up, it happens all the time”, and simply saying we did not fix the door with the dent in it, is completely unacceptable.
Customer Service - 0.5/5.0 -
The person who I spoke to when the vehicle was supposed to be picked up was completely unhelpful. He just kept saying Fix auto did not fix that part of the car. However, this is new damage to the vehicle which happened while it was in the possession of Fix Auto.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
THANK YOU GUYS!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Repair Quality - 0.5/5.0 -
I will never bring any vehicle here ever again. I will never recommend this place to anybody. I dropped off my car off on April 14, 2025 and did not get a response or update on my vehicle until May 10, 2025. The update was that the adjustment claim was sent to the insurance barely so it said on the lot for three weeks before it got looked at, but I was not allowed to drop it off on Friday because they don’t take drop offs on Friday because it’s gonna sit for two whole extra days before getting looked at. So I had to leave work early on April 14 just to do that then when I got the car back, it was delivered to me dead, dirty, warning lights on, so I took it to my job where I changed the battery and all the lights were still on. I then scanned the car myself with my snap on scanner and it appears that they had left the rear antenna for the keyless access system unplugged. I had an open circuit for the antenna. Also, the camera for lane departure warning was not calibrated. I contacted Karina about the matter and she had me drop the vehicle off on a on June 13, 2025 and told me she would give me an update on Monday, June 16, 2025. I did not hear back from Karina until Thursday, June 19, 2025 when she let me know the vehicle was ready for pick up. I told her I would be able to pick it up Friday or Monday, but I will give her a call to let her knowI called on June 23, 2025 at 1:00 PM to let her know I will be picking up the vehicle around 4:30 to 5:00 PM. I arrived to pick up my car at 4:15. I was slightly early when I picked up the vehicle. It was dirty and the adjuster lied to me by saying my key battery was low and that the keyless antenna in the center console needed to be unplugged and re-plugged for the light to go away. I ignored him on that matter because I don’t think he took seriously that I scanned the vehicle myself. Honestly, I just want to get the car home while driving at home. The car was rattling and making a bunch of noise from the passenger side. When I parked I got in the passenger side. I noticed the welt molding on the door was not aligned correctly, the trim piece for the center console was lifted, the headliner was not fitted correctly, the passenger rear quarter panel trim was misaligned, and the rear seat had glass on it. So I know which means they took down my headliner and plugged in the rear antenna that was in the c pillar or the antenna on the deck lid. In short, the work was sloppy unprofessional. The lack of following up and informing customers is egregious. This shop is poorly ran and needs to get their act together seeing how I run a shop and have two decades experience in the industry, I know how things should be.
Customer Service - 0.5/5.0 -
Terrible and do not follow up with their customers. Awful and do not do quality work.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fix Auto has been communicative about the process of repairs. They kept me informed about the status of my vehicle, and repaired it in a timely manner.