Fix Auto Gig Harbor 1
In operation 15 years.
An auto accident can be a big disruption in your daily routine. As an independently owned and operated facility collision repair facility, we understand this, which is why we offer the convenience of one-stop shopping for vehicle repair, whether it's a door ding, fender bender, or major collision. In addition to repairing all types of auto body damage, Fix Auto claims experts communicate with insurers every day and thoroughly understand their processes. This means no unnecessary delays, so you can get back on road and on with your life. Finally, you can enjoy peace of mind with our limited-lifetime warranty, which is honored at any Fix Auto location. For more information visit fixautousa.com/gig-harbor
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 3:00 pm |
| Sat | Closed |
Service Quality
My Experience - 5.0/5.0 -
Excellent service & great communication. My car looks wonderful after the repair. I’m very pleased.
My Experience - 5.0/5.0 -
Great job! Thanks.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
I would never recommend anyone to go to fix it. Auto in gig harbor completely unprofessional
Repair Quality - 0.5/5.0 -
I initially was told that my car will take 3 to 4 weeks. I was also told that they would text me instead of emailing me cuz I asked for him. My car took triple the time. Very little communication in between. I also had to have a rental car that I had to pay for. I was given excuse after excuse. I even came in early to put a down payment down so they could order the parts. I went out of town for 10 days. Got back and called on my car. Hadn't even got the parts yet. Extremely dissatisfied. Would not recommend anybody to go there unless you've got lots of time. You don't need your car or a lot of money for a rental car
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
It was hard to reach someone via phone a couple times.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great work, and very professional communication
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great service from start to finish. And the car looks great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Service was great and delivered within my expected time frame.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
10 out of 10. Car looks great, work looks top notch (Thanks Riley). Communication could not have been better and the whole process was streamlined, thanks to Jessica. Jessica was truly outstanding and a pleasure to deal with. If I was starting a company and needed a highly professional person to be the initial contact for my company, you couldn’t hire a better person than Jessica. Give her a raise!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service and communication. Riley was very clear with what he was going to fix and did top notch work. Jessica was extremely detailed in her communication and also a very professional, knowledgeable and pleasant person to deal with. Both are tremendous assets to any company.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
It is always a pleasure to deal with you folks. Thank you so much for a job well done on my Toyota Tundra. I always recommend you guys to my local friends who are in need of repairs! - R Scott Leaf
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Overall satisfied with the repair.
Customer Service - 4.5/5.0 -
There was a communication breakdown between the shop and State Farm. We kept hearing that State Farm was waiting for the shop to respond so they could approve the payment. I had to call the shop and then call State Farm to sort it out. The whole reason for going with Fixx Auto in the first place was that they are a preferred shop and I would have a more seamless experience. That was not the case.
Returned Clean
My Experience - 5.0/5.0 -
Excellent work...more than fair price . My number one referral to friends and colleagues.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I love Jessica and Alex, and they’ve been my new family shop since arriving in Washington State. I love their service and they were extremely attentive. Even if I were to leave Washington State due to Navy life, I would highly recommend them if they need Auto Body repairs.❤️ They were there for me and comforted me when I was grieving the loss of both of my parents, and they offered me words of encouragement.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I have recently recommended them to other people we know
Repair Quality - 5.0/5.0 -
They are very professional and all the work they did on our car works perfectly
Customer Service - 5.0/5.0 -
They kept all the work on schedule.
Returned Clean
My Experience - 5.0/5.0 -
They are nice, understanding, and helpful. They keep you informed throughout the repair process.
Likely to Recommend - 2.5/5.0 -
I was happy with the work, but not happy with the way I had to pay $424.52 in order to pick up my Tesla. I shouldn't have had to pay anything since it was Progressive Insurance that was paying the bill. A dispute between Fix Auto and the Progressive adjuster left me having to pay for the OME parts which the adjuster said he did not approve. So I get screwed in the process, and that has made me very unhappy with both FixAuto and especially Progressive Insurance.
Repair Quality - 2.5/5.0 -
I was happy with the work, but not happy with the way I had to pay $424.52 in order to pick up my Tesla. I shouldn't have had to pay anything since it was Progressive Insurance that was paying the bill. A dispute between Fix Auto and the Progressive adjuster left me having to pay for the OME parts which the adjuster said he did not approve. So I get screwed in the process, and that has made me very unhappy with both FixAuto and especially Progressive Insurance.
Customer Service - 2.5/5.0 -
I was happy with the work, but not happy with the way I had to pay $424.52 in order to pick up my Tesla. I shouldn't have had to pay anything since it was Progressive Insurance that was paying the bill. A dispute between Fix Auto and the Progressive adjuster left me having to pay for the OME parts which the adjuster said he did not approve. So I get screwed in the process, and that has made me very unhappy with both FixAuto and especially Progressive Insurance.