Fix Auto Norterra
23869 N 19TH AVENUE #110,
Phoenix,
AZ
85085
USA
Shop Assistant
Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.
Shop Assistant
Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.
Fix Auto Norterra is an independently owned body shop with over 45 years of experience in the auto collision industry. We pride ourselves on quality repairs and provide a lifetime warranty on all work performed.
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
Languages
- English
Hours
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
I-Car
Subaru
Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering exceptional repair quality, with many noting their vehicles looked brand new or even better than before. The team receives high marks for outstanding communication, providing regular updates via calls and texts throughout the repair process. A standout theme across reviews is repairs being completed ahead of schedule, often days earlier than promised. Customers highlight the friendly, professional, and accommodating staff who go above and beyond. A few customers noted minor issues such as loose tire bolts, a missed scratch touch-up, or paint drip marks, but these were promptly addressed upon being raised. Overall, customers express strong satisfaction and willingly recommend the shop to friends and family.
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Service Quality
"Excellent attention to detail including auto parts fit and color match. Truly excellent work !!!"
"... confident about the work being done on your vehicle. The quality of their service is exceptional, and its clear they take pride in doing the job right. I highly ..."
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"... my car for four days I was barely inconvenienced. The color match on the car was unbelievable. Super grateful it looks like nothing was ever there."
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"Outstanding from start to finish. The communications and quality of work was awesome."
"... my vehicle's status throughout the repair process. The quality of the work is exceptional; my vehicle looks brand new. Five Stars for the staff everyone was very professional"
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"Promised on a Thursday, got it on Monday, 3 days early!"
"Yes! It was ready days faster than expected, which was a pleasant surprise."
"... repair restored the car to a nearly new appearance and the work was completed sooner than anticipated!"
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"Everyone was really nice and my car was ready far before the estimated timeline. My car was clean inside and out when i picked it ..."
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"... with the service. The team did a great job, and the car was delivered two days earlier than promised, which was a pleasant surprise. Really appreciate the professionalism and timely ..."
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"Communication regarding the progress of the repairs were excellent and the estimated completion time was accurate! It ..."
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"Communication was outstanding throughout the entire process. I constantly received updates on my vehicle and the ..."
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"The quality of the repair was great. Fix had great communication and they handled insurance communication. The process was seamless."
"Great communication throughout and explained all work completed. Completed ahead of schedule as well."
"... taking care of the car and getting it fixed for me. Great communication and fair pricing."
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Marcellus
(Nissan owner)
reviewed 8/10/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
⭐⭐⭐⭐⭐ Exceptional Service from Start to Finish! FIX Auto completely exceeded all expectations! Ron and Lynn truly went above and beyond, providing attentive, top-tier customer service every step of the way. Ron’s attention to detail is remarkable—his paint matching was so immaculate that my daughter’s vehicle honestly looks better now than it did brand new off the showroom floor. On top of the flawless craftsmanship, their team worked with speed, thoughtfulness, and incredible thoroughness to ensure the car was fully ready and safe before my daughter had to head back to college. I can’t thank Ron and Lynn enough for their dedication and outstanding care. If you need auto body work done right, FIX Auto is hands-down the absolute best in the business!
Customer Service - 5.0/5.0
Returned Clean
Andrew
(RIVI owner)
reviewed 8/10/26
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Returned Clean
Stephen
(Toyota owner)
reviewed 8/3/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The car is very nice
Customer Service - 5.0/5.0
Returned Clean
Po-Jung
(Porsche owner)
reviewed 7/30/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Clint
(Chevrolet owner)
reviewed 7/27/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Anthony
(Mercedes-Benz owner)
reviewed 7/26/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They go above and beyond! Amazing work!
Customer Service - 5.0/5.0 -
Amazing people!
Returned Clean
Steven
(RIVI owner)
reviewed 7/24/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Donna
(Honda owner)
reviewed 7/23/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
You were amazing
Customer Service - 5.0/5.0
Returned Clean
Joyce
(Mercedes-Benz owner)
reviewed 7/21/26
Likely to Recommend - 3.0/5.0 -
Might change if tire is fixed
Repair Quality - 2.5/5.0 -
My tire is lose, need it rebolted
Customer Service - 2.5/5.0 -
Need tire fixed
Returned Clean
Shakil
(Toyota owner)
reviewed 7/20/26
Likely to Recommend - 5.0/5.0 -
Definitely
Repair Quality - 5.0/5.0 -
Your representative Ken is very professional and provides courteous service.
Customer Service - 5.0/5.0 -
Helpful staff
Returned Clean
Mickey
(RIVI owner)
reviewed 7/16/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Brandon
(Kia owner)
reviewed 7/16/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great!
Customer Service - 5.0/5.0 -
Surpassed all my expectations.
Returned Clean
David
(Honda owner)
reviewed 7/6/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thx Steve an Ken for the great job you guys did I’m really happy with how my car came out
Customer Service - 5.0/5.0
Returned Clean
Edward
(Ford owner)
reviewed 6/29/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Judith
(Mazda owner)
reviewed 6/29/26
My Experience - 5.0/5.0 -
Wonderful people to work with!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Wonderful people to work with and a great fix!
Customer Service - 5.0/5.0
Returned Clean
Ursula
(Hyundai owner)
reviewed 6/26/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Joseph
(RAM owner)
reviewed 6/25/26
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0 -
Almost perfect
Returned Clean
Angelica
(Honda owner)
reviewed 6/24/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Shaylene
(Mazda owner)
reviewed 6/18/26
My Experience - 5.0/5.0 -
I appreciate the calls giving me current updates
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Dennis
(Toyota owner)
reviewed 6/18/26