Fix Auto Palm Springs

My Experience - 0.0/5.0 -

Fuel door was not fixed.

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

There were two parts to our agreement: fixing the dashboard button that opens the fuel door and painting the left side of the car. Only the painting was done.

Customer Service - 0.5/5.0 -

The dashboard button that should open the fuel door was not fixed

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 2.0/5.0 -

The dent on my door wasn’t fully repaired just painted over, my windshield wipers aren’t working properly, and my interior was left dirty

Customer Service - 4.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Dont like surveys though

Likely to Recommend - 4.0/5.0

Repair Quality - 3.5/5.0

Customer Service - 4.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very quick and professional service

Customer Service - 5.0/5.0 -

Ruby was great

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Todo estuvo bien el personal muy amable estoy satisfecha del trabajo que hicieron gracias

Customer Service - 5.0/5.0 -

Muy satisfecha personal muy amable 😁

Returned Clean

Likely to Recommend - 2.5/5.0

Repair Quality - 1.0/5.0

Customer Service - 1.0/5.0 -

They were good at updating me but the work needs to be fixed

My Experience - 5.0/5.0 -

From my first call to FIX AUTO PALM SPRINGS until I picked up my car, every employee treated me professionally and with respect. I hope I never need a body shop again, but if I do I know where I will go: FIX AUTO PALM SPRINGS. They're wonderful.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I couldn't have been more pleased with the professionalism of everyone working for Fix Auto Palm Springs.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 1.0/5.0

Customer Service - 1.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 3.5/5.0 -

I am happy for the overall repairs but had issues that need to still be addressed and fixed

Repair Quality - 3.5/5.0 -

Need better communication after some concerns and part of mold by passenger door fell off while driving because it wasn’t secured properly

Customer Service - 4.5/5.0 -

Ruby was excellent in keeping us informed of progress. Maribel was also great when we dropped off vehicle

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Best in the valley

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.5/5.0

Repair Quality - 5.0/5.0 -

I'm rating the repair itself, not the process.

Customer Service - 3.5/5.0 -

Friendly staff, but communicating information about the status of the repair was poor.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Great staff and service. All questions were answered and work was finished in a timely fashion, once the parts arrived.

Likely to Recommend - 3.5/5.0 -

I believe they do great work but unless they communicate better I would not recommend.

Repair Quality - 3.5/5.0 -

I did not score them higher for three reasons: 1. One decorative part is not fully snapped in and Fix Auto will need to order that part and repair it for me in May when I return to Palm Springs. Two of the finish trim (black) pieces are slightly marred. 2. The handle to the passenger rear door came off in my hand the day after the car was returned to me. Hopefully all the really important pieces were done properly. 3. The front of house was not great in communicating with me. When I was told my car would probably not be ready on Friday, I was told I would be called before they left for the weekend- No call. The car appears to be fine and drives great.

Customer Service - 3.5/5.0 -

As I mentioned before the front of office was not clear in communicating with me as to how long the job would take. I was told I would get my car (brought in 10/24) on Nov 2, then Nov 7 and finally on Nov 14. Since I had to rent a car meanwhile it would have been nice to be clearer.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great service from everyone. The car wash was superb.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean