Fix Auto Pasadena
In operation 61 years, 55 years at this location.
An auto accident can be a big disruption in your daily routine. As an independently owned and operated facility collision repair facility, we understand this, which is why we offer the convenience of one-stop shopping for vehicle repair, whether it's a door ding, fender bender, or major collision. In addition to repairing all types of auto body damage, Fix Auto claims experts communicate with insurers every day and thoroughly understand their processes. This means no unnecessary delays, so you can get back on road and on with your life. Finally, you can enjoy peace of mind with our limited-lifetime warranty, which is honored at any Fix Auto location. For more information visit fixautousa.com/pasadena.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
- Arabic
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
I am very likely to recommend because of the customer service and the quality of the work.
Repair Quality - 5.0/5.0 -
Communication from the shop was professional and timely; I found the updates via text message to be very convenient
Customer Service - 5.0/5.0 -
Every single aspect of the customer service was excellent; friendly and courteous across the entire staff. The waiting room was spacious, comfortable and well supplied. I did enjoy a snack and a coffee. Thank you!
My Experience - 5.0/5.0 -
They did an amazing job. when I seen small Detail, They are quick to fix it and I’m 100% fully satisfied with results. They went over and beyond. Thank you again.!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Rafael, Patricia, and the rest of the team were great! Thank you to everyone at FixAuto for your hard work!
My Experience - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great service, car looked great when it was done and it was finished early. They were clear and communicative throughout the process.
My Experience - 5.0/5.0 -
Customer service was very professional, nice, and efficient.
My Experience - 5.0/5.0 -
Quick fix and great communication.
Likely to Recommend - 5.0/5.0 -
Always would recommend!
Repair Quality - 5.0/5.0 -
Timely and quality work
Customer Service - 5.0/5.0 -
Excellent. Answered our questions.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
5 STARS - WORTH THE DRIVE, WORTH THE TRUST, WORTH EVERYTHING We had the best experience at Fix Auto Pasadena, and I genuinely don’t say that lightly. After a low-speed fender bender, what followed was a complete headache—Geico giving us the runaround, Tesla repair standards getting dismissed, and a long string of disappointing shop visits where we never quite felt taken care of. Enter Fix Auto Pasadena—our saving grace. Even though we live near LAX (yes, over an hour away), we made the intentional choice to drive all the way to Pasadena because they’re both Tesla-certified AND a Geico official partner, which is rarer than you’d think. I called the shop and got Ali (Alissa) on the phone, and from that first call alone, I was sold. She listened to the entire long-winded saga with patience, warmth, and reassurance like I was a friend—not just a customer. She was subbing in for Patricia, who later helped us just as kindly and clearly during the repair process. Both women were total pros—compassionate, organized, and communicative at every step. No surprises. No vague updates. Just clarity and care. Then there’s Rafael, the manager and MVP. He made sure everything stayed on track, advocated fiercely for the right repairs (Tesla OEM standards) even when Geico pushed back, and kept us looped in without ever making us feel stressed. His transparency and leadership sealed the deal—we were in great hands. Our car was ready in just 8 days, looked PERFECT, and we got to keep our Tesla warranty intact thanks to the certified work. Every little concern, every insurance question, every logistics hiccup—they handled it. Honestly, if we ever need body work again (hopefully not), we won’t think twice. Yes, we’ll drive the hour-plus again because we found our people—a shop that’s not just skilled, but truly kind and human. Thank you Ali, Patricia, and Rafael. You turned a stressful situation into a genuinely good experience. Forever grateful—and forever loyal.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Patricia is the best
Customer Service - 5.0/5.0 -
Patricia is the best Friendly great costumer service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Tremendous job communicating with me
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service and courtesy ride. Must important, excellent work.
Customer Service - 5.0/5.0 -
Everyone was very helpful.
Returned Clean
My Experience - 5.0/5.0 -
Friendly professional staff provided timely updates with a quick turnaround on my repair. Would definitely recommend and use again.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The quality of the work was outstanding! Thank you !!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I had an amazing experience! The team took excellent care of me and exceeded all my expectations.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank all of your support for the team and staff at this time of the work is appreciated and thank for all you.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
only disappointed that the black wheel cover was not replaced. It was just reattached and had a hole in it where the tire rubbed after the MVA. But it's not making any noise while driving
Customer Service - 5.0/5.0 -
Patricia is very courteous and professional and an asset to Fix Auto. Also Rafael took the time to introduce himself when I picked up the vehicle. TY
Returned Clean
My Experience - 5.0/5.0 -
Amazing team, great and detailed service, good communication, went above and beyond, offered drop off and pick up. I am thankful and grateful for your help. Keep up the good work ya’all.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Thank you for recommending the store. The work done was amazing, detailed, and on time. On a lighter note, they do have a lot of customers so they might need help with operational updates. For example, I had to call them up to inquire whether the part arrived. Apart from this, everything was 11/10.