Fix Auto Phoenix
In operation 103 years, 54 years at this location.
Fix Auto By Coulter Cadillac is a family owned auto repair business that has been serving the community since 1923. Our goal is to provide high quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:00 am - 5:00 pm |
| Tue | 7:00 am - 5:00 pm |
| Wed | 7:00 am - 5:00 pm |
| Thu | 7:00 am - 5:00 pm |
| Fri | 7:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
Loved all service
Repair Quality - 5.0/5.0 -
Kyle was so efficient, kind, thoughtful through the whole process. Beautiful job Fix Auto.
Customer Service - 5.0/5.0 -
Excellent work. Thank you Kyle.
Likely to Recommend - 5.0/5.0 -
Good customer service.
Repair Quality - 5.0/5.0 -
Best Auto Repair. Thank You.
Customer Service - 5.0/5.0 -
Deanne Hale is Amazing she was very helpful.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Absolutely great
Repair Quality - 5.0/5.0 -
Great communication.
Customer Service - 5.0/5.0 -
The staff were very accommodating
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Katie was very professional and explain to me everything they did to my car very clearly well recommended
Customer Service - 5.0/5.0 -
All very professional and friendly
Returned Clean
My Experience - 5.0/5.0 -
Everyone was incredibly friendly and helpful. I loved receiving constant updates about my car. Quality of the work is great. The red is a tough color to match up and it looks flawless. Only issue was that two bolts on my intake weren’t tight and it was rattling, but I fixed it when I got home.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Deanna was fantastic. She communicated with me regularly and I always knew where my truck was in the process. She made it very easy. She's the best!!!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Workmanship was excellent as was the Customer Service. Everything was done according to the original estimate. I was informed of progress during the repair.
Customer Service - 5.0/5.0 -
Customer service was excellent
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I didn’t have a clue where to start, and they walk me through the process and took care of everything
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would recommend the dealership based on the repair quality. Kyle’s communication needs improvement. This could have a less stressful experience if I was just kept informed or at the very least, gotten a response to my emails. I waited a week for a response before reaching out to Jay on more than one occasion and got a response from Kyle same day. It shouldn’t take all that.
Repair Quality - 5.0/5.0 -
The repair quality of my vehicle is highly satisfactory.
Customer Service - 2.5/5.0 -
I was unable to get timely responses to my requests for updates without reaching out to management.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I didn’t like getting a used part as a replacement but it wasn’t your fault (it was State Farm’s!). You did the best you could with the insurance.
Repair Quality - 5.0/5.0 -
Great service. They knew I needed my truck back quickly and they accommodated my request. Thank you!
Customer Service - 5.0/5.0 -
Great at getting back to me and discussing all choices. I appreciated everyone that helped me.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks great
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I didn’t know anything about this shop other than it being convenient to where I bought my truck and the reviews were strong. I am extremely impressed with the quality of repairs and finish and would place the work among the best I’ve ever had done, even compared to high line European specialty car shops.
Customer Service - 5.0/5.0 -
Great response and service
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service
Customer Service - 5.0/5.0 -
Great service
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
My point of contact, Deanne, was always professional and worked to get my vehicle taken care of. However, the techs did not follow the paint service request & broke the clips on the front grille, and my Yukon needed to be left for an additional 5 or 6 days after being there for a week already. Deanne secured me a loaner vehicle for that time to compensate for this while they painted and replaced the grille (it could not be repaired). When I was able to pick up my Yukon, the grille was a lesser quality grille, as the one I had that you broke was not manufactured anymore. The tech or whoever ordered the grille did not let Deanne know this until we pointed it out after picking up the Yukon. There seems to be a major communication issue between the guys in the back and the employees speaking and working with the customer. This needs to be corrected immediately. With the amount I paid to have my Yukon repaired, I expected to have a much higher level of service from your techs.
Customer Service - 3.5/5.0 -
My point of contact, Deanne, was always professional and worked to get my vehicle taken care of. However, the techs did not follow the paint service request & broke the clips on the front grille, and my Yukon needed to be left for an additional 5 or 6 days after being there for a week already. Deanne secured me a loaner vehicle for that time to compensate for this while they painted and replaced the grille (it could not be repaired). When I was able to pick up my Yukon, the grille was a lesser quality grille, as the one I had that you broke was not manufactured anymore. The tech or whoever ordered the grille did not let Deanne know this until we pointed it out after picking up the Yukon. There seems to be a major communication issue between the guys in the back and the employees speaking and working with the customer. This needs to be corrected immediately. With the amount I paid to have my Yukon repaired, I expected to have a much higher level of service from your techs.