Fix Auto Phoenix
In operation 103 years, 54 years at this location.
Fix Auto By Coulter Cadillac is a family owned auto repair business that has been serving the community since 1923. Our goal is to provide high quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:00 am - 5:00 pm |
| Tue | 7:00 am - 5:00 pm |
| Wed | 7:00 am - 5:00 pm |
| Thu | 7:00 am - 5:00 pm |
| Fri | 7:00 am - 5:00 pm |
| Sat | Closed |
Communication
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I’m sure it was a very small job from the dealers point of view. The finish job was beyond great. Great color match.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 2.5/5.0 -
If I hadn’t gotten involved in communication I probably still would have my vehicle back now.
Customer Service - 2.5/5.0 -
Poor communication all around
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Kyl kept me informed of progress!!
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
My Experience - 5.0/5.0 -
Excellent customer service. The service provided was highly personable and professional. Communication and updates were spot on.
Likely to Recommend - 5.0/5.0 -
Absolutely! I expressed it to Kyle that I would recommend, especially him for any and all repairs.
Repair Quality - 5.0/5.0 -
Kyle rewrote the definition of quality, the level of service he provided for my vehicle.! Kyle provide perfection!
Customer Service - 5.0/5.0 -
Kyle is the epitome and the embodiment of excellence customer service!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
Stopped by to pick up car on 6/12/26. Found some clear coat runs. Was told to return my rental and when they shuttle me back they’d have the car ready. When I returned 1 of the 3 runs I had spotted was sanded too far and there is a small pea sized hole where there is no paint. Kyle then insisted that I could make an appointment to get this fixed. I have since found more runs in the clear coat, overspray on the gas cap and rear windshield. The gas cap retainer clip was broken and put back into place just to fall out the first time I use it. I called twice last week and left Kyle 2 messages to schedule an appointment to get this fixed and have not had a single call back.
Customer Service - 1.0/5.0 -
Was great until I can’t get a call back for rework.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I would only put my worst enemy through the misery that I experienced
Repair Quality - 4.0/5.0
Customer Service - 0.5/5.0 -
This was the worst customer service I have experienced in my life, and I'm not exagerrating. My car was estimated to take 6 days to repair. After 10 days with no update, I called to ask about the status and got transferred 5 times before going to Kyle's voicemail. After no response for 2 days, I called back 4 times in one day and each time she said she had no answers and would have Kyle call me when he wasn't busy. How does this company not keep a record of the status of people's vehicles? How is only one person aware of the vehicle status, and that person is ALWAYS BUSY? Why didn't this woman ASK KYLE about my car so she could answer me the next time I call, or even better, call me back!!!! Another 2 weeks go by and I hear nothing. I call again and they say they haven't heard back from insurance, so my car is just sitting there waiting for payment. Why wouldn't they tell me this? I call insurance and they contact the body shop to get the ball rolling again. So two weeks of my car sitting there because no one wanted to communicate anything to me. Insurance sends them a check, and they said they didn't have it. Luckily we had USPS tracking and proof of signature to prove that Erin Putman (?) signed it and they found it a WEEK later. Does literally anyone at this company communicate with each other? Or do you all just sit around and waste people's time and sanity? The only person that seemed to care to communicate anything to me was Robin and that was after I threatened to involve the police. The day I signed the papers to drop off my car, I noticed it said there was a 2.9% fee for credit charges over $7000. I tried to confirm with the front desk lady that my $3000 charge would not incur a fee if I used credit. She said "we don't really know, some systems charge fees and some don't and we won't really know until we swipe the card" ????? How do you not know how your systems work? That answer is completely unacceptable - I'm not risking a $90 fee because you don't know how your systems work. So I asked another guy on the phone. He said all credit card charges incur a fee. Which disregards the paper that I signed. Finally the day comes that I get to pick up my car after all of this headache!!!! Kyle was very nice when I picked it up and apologized for the inconvenience of the insurance company but I'm not sure if he realizes how horrible the customer service and communication of this company was too. I ask him, the third person, about the credit card fee and he confirms there is one card reader that doesn't charge a fee and he allowed me to use that one, thankfully. Again - does anyone here communicate? I got three different answers from three different people.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0 -
Highly recommend!
Repair Quality - 5.0/5.0 -
I would give them higher than a 10!
Customer Service - 5.0/5.0 -
I give them higher than a 10!
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car was fixed promptly and perfectly
Customer Service - 5.0/5.0 -
Very courteous
Returned Clean
Likely to Recommend - 0.5/5.0 -
Same as previous comment
Repair Quality - 4.0/5.0 -
Was told 2 weeks to complete the work. Took over 5 weeks. Got it back and the Denali and sierra emblem's are not on the tailgate. But they are on the estimate and I was charged for them.
Customer Service - 0.5/5.0 -
Same as previous comment
Returned Clean
My Experience - 0.0/5.0 -
Car is still not repaired and unsafe to drive, I returned the vehicle to the dealership within 24 hours of receiving it back.