Fix Auto Phoenix - Sky Harbor

4.9 (639reviews)
97%
4113 East University Drive,  Phoenix,  AZ  85034
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Shop AssistantSparkles

In operation 5 years.

Fix Auto Phoenix - Sky Harbor is a family-owned auto body repair facility that has been at the current location serving the metro Phoenix and surrounding areas for over 25 years. Our collision center is known for its expertise, honesty, and stellar service. Here at Fix Auto Phoenix - Sky Harbor, we have a team of certified professionals committed to delivering superior quality and service to all of our customers. We place customer needs and safety at the highest level. Combined with exceptional skill and auto repair knowledge we use the latest in advanced technology and techniques to ensure that your vehicle comes back to you looking like new. When it comes to comprehensive collision services, we are proud to be the preferred choice of drivers in the Phoenix Metro area.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
Payment Types
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Hyundai
I-Car
Jeep
Kia
Ram

Reviews (639)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with many noting that their vehicles looked brand new after repairs. The team received high marks for professionalism, friendliness, and going above and beyond expectations. Communication was a standout strength, with customers appreciating regular updates via text messages and phone calls throughout the repair process. Many vehicles were completed ahead of schedule, which customers found impressive and convenient. A few customers noted areas for improvement, including occasional delays in proactive updates requiring them to follow up, and isolated concerns about incomplete repairs or unresolved issues. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop to family and friends.
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"... shops the last 40 years here in Phoenix, Arizona. Fix Auto has to be one of the best from beginning to end process. They really care about restoring ALL items ..." Read more
"The repair on my car is excellent. It looks brand new. The service at Fix Auto Repair was outstanding. The ..." Read more
"Completely satisfied! Everyone was very kind and helpful. The customer service is absolutely phenomenal."
"Great customer service. Great work. Professional all the way through. I was very satisfied with the outcome, will definitely ..." Read more
"Horrible… just horrible. 10 out of 10 DO NOT RECOMMEND!"
"Everyone was very helpful and knowledgeable. Car got done before the estimated date which was awesome. They kept me well informed about everything going ..." Read more
"It was ready about 5 days earlier. And well done."
"... but I still figured 2or 3 weeks for it to be done. You turned it around in 1 week. I was more than pleased. Mustang looks fantastic." Read more
"They were very professional and even had my car back before the day promised! 10 out of 10 would recommend to anyone that needs repairs done ..." Read more
"It was in there entirely too long!"
"... establishment went above and beyond my expectations. The communication was top tier, they always contacted me through text and phone calls when the repairs regarding ..." Read more
"Not only did they deliver on time there was a constant line of communication through text messages. Let me know the progress of the repair of my car. ..." Read more
"... my vehicle's progress was very much appreciated. I got updates and progress on my vehicle daily. They took good care of my vehicle while it was in ..." Read more
"It was fixed in a timely manner. Also, I did receive a phone call letting us know the estimated time that my vehicle would be done. After that I received ..." Read more
"I asked for some photos of the repair work and I never got them and sometimes it's a little slow to get responses ..." Read more

My Experience

Very great work & very fast ! Got my car back in 4 days

Likely to Recommend

10/10 best service

Repair Quality

Very helpful and fast

Customer Service

Amazing

Returned Clean

Likely to Recommend

Repair Quality

They were very professional and even had my car back before the day promised! 10 out of 10 would recommend to anyone that needs repairs done to their vehicles.

Customer Service

Returned Clean

My Experience

The repairs were completed quickly and looks good as new.

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

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Good

Repair Quality

Your repair is very good

Customer Service

Very good

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Repair Quality

They were collaborating well and did the repairs

Customer Service

It took long for the repairs to be done

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

She’s amazing car looks great

Customer Service

Returned Clean

My Experience

Great job

Likely to Recommend

From the moment I walked in I was greeted by a friendly staff member who explained the whole process.

Repair Quality

Customer Service

From the first time walking into the office I was greeted with a very friendly office receptionist. Who explained the whole process. Then I meet Joe who walked out to see the damage on my car and also explained the repair process and would give me updates. They arranged the car rental and that process was smooth and easy. The workmanship was beautifully done. The auto detail on my car was excellent and they repaired a front side passenger window that I didn't expect. I'm very satisfied with the whole process. It was easy and everything was handled professionally.

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Great service and workmanship

Customer Service

Returned Clean

My Experience

Great communication. Fast repair time. Work looks great!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

3 words: Nice Professional Fast All around great job. Will recommend.

Likely to Recommend

My first experience with a body shop. It was a breeze.

Repair Quality

Such a nice and professional group. The rental company was excellent as well.

Customer Service

They were all very kind and helpful.

Likely to Recommend

I will always recommend fix auto collision. This is the fourth or fifth vehicle that they repaired now please don’t judge. We are not the type of people that go around trying to have accidents. We just seem to have people that just don’t know how to be driving here in Arizona. Lol

Repair Quality

fix auto is your Premier auto Body we take all of our vehicles there for any body repair. We always recommend our friends that have been an accident accidents that need Repair to them recommend Jessica and Joseph the front desk. Office are always so courteous and on top of the repair of your vehicle you will never be disappointed. The body shop team is top rated when repairing your vehicle you’ll never be disappointed.

Customer Service

very, very satisfied

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

Customer Service

Returned Clean

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I'm going out on a limb here and trusting that they did all the repair work properly even though I did never get photos or anything. I'm trusting the online reputation that they have and the level of email support that I got.

Repair Quality

I asked for some photos of the repair work and I never got them and sometimes it's a little slow to get responses for certain things. But I understand that they're very busy in the shop and greatly appreciate the work that's been done there very much.

Customer Service

I've asked multiple times for pictures of their prayer work that was done or pictures from the roof and never received them. But aside from that it has been pretty good and above and beyond in some instances. Several jobs / payments were paid. A substantial amount of work and money was involved so I was hoping that I wouldn't have to ask repeatedly for pictures of the completed work due to being overseas.

Returned Clean

My Experience

Vanessa was an amazing liaison to connect insurance, the auto body shop, and myself. She made a not so great experience into a not as bad experience with her smiling face and great attitude. The entire team at Fix Auto Sky Harbor is great.

Likely to Recommend

Such a smooth experience. I would defiantly recommend this shop to anyone who needs a repair.

Repair Quality

So far my car has been running perfectly smooth and was even detailed. Really impressed with the work of the team. Would defiantly recommend this shop to anyone in need of a repair.

Customer Service

Vanessa was an amazing person to work with throughout the entire experience. She made this negative experience with the accident such a positive experience on the end of repairs.

Returned Clean

Likely to Recommend

Repair Quality

Outstanding customer service

Customer Service

Outstanding customer service

Returned Clean