Gerber Collision & Glass - Tempe/University Dr

4.8 (2,956reviews)
97%
2100 W University Dr,  Tempe,  AZ  85281
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In operation 85 years, 13 years at this location.

Gerber Collision & Glass - Tempe/University Dr offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
Call
Email

Reviews (2,956)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with many noting that their vehicles looked brand new or better than before the accident. The team received high marks for proactive and transparent communication, including regular text and email updates throughout the repair process. Numerous customers highlighted that their vehicles were completed ahead of schedule, saving them time and rental car costs. The staff was widely described as professional, friendly, and accommodating, going above and beyond to ease the stress of the repair experience. A few customers noted areas for improvement directly from their feedback, including occasional delays in completion dates, isolated quality control issues such as misaligned parts, and instances where communication could have been more consistent. Overall, the vast majority of customers expressed strong satisfaction and indicated they would recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"... courteous, and willing to answer any questions I had. The quality of the repair exceeded my expectations, and it was evident that they took great care of ..." Read more
"... happy with the work done on my vehicle. It has been restored to the condition it was in when I saw it on the dealership lot. Finally I appreciate the peace of mind knowing that ..." Read more
"they went above and beyond, my car door looks better than it did before my accident"
"Gerber Auto Repair is outstanding in their work, customer communication and attention to detail. ..." Read more
"... do a good job and take as much time as thet need the body shop did an excellent job the car looks like it was never in an accident." Read more
"A day early for my vehicle to be ready"
"Repair took less time than expected helped me save money on rental car. Everyone there was very courteous and helpful. I ..." Read more
"They told me it would be ready three times and I went to the store three separate occasions."
"My vehicle was not ready on the originally promised date due to a delay in receiving parts. However, the staff kept me informed ..." Read more
"Outstanding friendly people that did an excellent job done way ahead of schedule!"
"I appreciated the constant communication I received from the team. From scheduling drop off, to updates on progress, ..." Read more
"... communication between myself and the company was amazing. They provided me with progress reports 2 times a week. They walked me through the needed repairs and confirmed ..." Read more
"... timing for completion was exactly when estimated. Received daily updates which were helpful too. Overall excellent experience, and would go there ..." Read more
"Through every setback, they kept me informed of the adjusted timeline for completion. They went out of their way to accommodate my need ..." Read more
"They sent me regular updates as to where they were in the process and when the car would be done."

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Excellent customer service and communication

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Lexi and the team were amazing, kept me updated the entire time. Lexi went over repairs in detail that really showed my vehicle was in great hands, thank you!

Likely to Recommend

Repair Quality

Great work you can’t even tell anything ever happened to it. Most amazing repair (:

Customer Service

Amazing customer service, kept me informed throughout process. Lexi was very thorough and informative.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Made my car look brand new, even went out of their way to wash my car and put tire black on my tires as well. Looked fresh off the lot

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Yes there awesome

Repair Quality

Gerber Collision is a good place to go their staff is awesome. And what I like about it their work has a life time so as long you own your vehicle there taking care o me.

Customer Service

Gerber Collision is a good place to go their staff is awesome. And what I like about it their work has a life time so as long you own your vehicle there taking care o me.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

everyone was amazing especially lexi! got my car done super quick and kept me well informed

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

very satisfied

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The guys who worked on my car did a fantastic job.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great customer service a lot of people complain about the time it took to fix i would perfer they do a good job and take as much time as thet need the body shop did an excellent job the car looks like it was never in an accident.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great communication to me about when my Audi would be done, and they got it done a week before it was supposed to.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I had low tire pressure when picking up my car otherwise service was excellent and I found some stuff in my back seat and I wasn’t sure why or where it came from

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great repair but didn’t get a call/follow up on what exactly they were going to fix past the initial inspection/drop off

My Experience

My car looks great and Lexi was fantastic.

Likely to Recommend

Ask for Lexi- He was great

Repair Quality

Customer Service

All went well

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They’re dope and I appreciate their hard work!!

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