Fix Auto Phoenix
In operation 103 years, 54 years at this location.
Fix Auto By Coulter Cadillac is a family owned auto repair business that has been serving the community since 1923. Our goal is to provide high quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:00 am - 5:00 pm |
| Tue | 7:00 am - 5:00 pm |
| Wed | 7:00 am - 5:00 pm |
| Thu | 7:00 am - 5:00 pm |
| Fri | 7:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would recommend them to talk to Mark but I would recommend this place to get rid of their manager because he is a bad face for your company.
Repair Quality - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Amazing service. Kept me updated, friendly, and in and out in 3 days. A day earlier than expected! They worked so easily with insurance carrier covering the claim as well.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Just replaced "parts"
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
The complete experience was A-one. From the Receptionist/Cashier to the Estimator, I was shown courtesy, concern, and competence. Communication during the repair was excellent. I only interfaced with two individuals during the complete process, Mark and M___ (sorry, I'm experiencing a Senior Moment). They made a favorable impression on me, and guaranteed my return when/if the occasion should arrive again. I guess I should add that the repair was highly satisfactory...but that's what I expected from Coulter. Well done, everybody! Loren Keeling 1/27/17
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I have completed this survey a couple of days ago. If you did not receive it, please so indicate. I do not wish to repeat this exercise.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I was just disappointed my vehicle was not taken over to the service department as requested. As it turns out, the tire in question was low (warning came on). Since the techs don't start until 8am, I stopped at Discount Tire and was told there is a nail in the tire. I have had this problem for about a year and noone ever noticed nail when adding nitrogen. Now I need to make another trip to the dealership to have this taken care of.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Completely amazed that the car looks so good and was delivered a day earlier than expected. Many many thanks for such a positive experience.
Likely to Recommend - 5.0/5.0 -
The staff and results are fantastic
Repair Quality - 5.0/5.0 -
The ease of scheduling an appraisal and then having the work done etc. was great!
Customer Service - 5.0/5.0 -
Friendly and polite and making sure I was aware of all the steps to the process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The person that went over the repairs seemed to simplify what was actually done to the vehicle by only describing cosmetic repairs. I would have liked to hear about what parts of the exhaust system were replaced and overall more detail. I would have asked but the guy that went through everything talked at such a low volume, I figured I wouldn't hear him anyway. I believe his name was Riley. Other than that, I feel good about the service so far and appreciate the customer service throughout all other aspects of interaction and service. As for the car, I've heard a few bumps and odd noises but I'm giving my car some more drive time to see what happens. Overall, good service and experience.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Customer service was great!
Returned Clean
Likely to Recommend - 5.0/5.0 -
This is the second time I have had my car fix by this company or different name last time when I was in accident.