Fix Auto Port Orchard 1

4.8 (1,349reviews)
96%
2585 MITCHELL ROAD SE,  Port Orchard,  WA  98366
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In operation 10 years.

An auto accident can be a big disruption in your daily routine. As an independently owned and operated facility collision repair facility, we understand this, which is why we offer the convenience of one-stop shopping for vehicle repair, whether it's a door ding, fender bender, or major collision. In addition to repairing all types of auto body damage, Fix Auto claims experts communicate with insurers every day and thoroughly understand their processes. This means no unnecessary delays, so you can get back on road and on with your life. Finally, you can enjoy peace of mind with our limited-lifetime warranty, which is honored at any Fix Auto location. For more information visit fixautousa.com/port-orchard

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 3:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (1,349)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with daily text updates being a standout feature that reduced anxiety and kept them informed throughout the repair process. Repair quality received high marks, with many noting their vehicles looked brand new upon return. Timeliness was frequently highlighted, with numerous customers reporting their vehicles were completed ahead of schedule. The staff was widely described as friendly, professional, and courteous. Several customers noted the added bonus of vehicles being returned thoroughly cleaned. A few customers mentioned isolated concerns about repair delays, incomplete work, or communication breakdowns near completion, as noted directly in their feedback. Overall, the vast majority expressed strong satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"The service, the customer service, the quality, the hospitality were all unmatched."
"... the messages regarding the status of our repair. The work done was excellent, you took the time and expertise to make our Rogue look new. Your customer service ..." Read more
"From the beginning of my services with Fix I was blown away by the friendly customer service, the clear and consistent communication and the visible care they took with my vehicle. I ..." Read more
"Excellent job all around. Its like my car came out out of the spa. Totally runs. Better. Looks better feels better."
"... rental car pick up and drop off at the same location. Car looks like new again. Special thanks for taking care of a scratch unrelated to the accident on the side of the car." Read more
"They completed my vehicle repair a week early."
"The 1-2 week repair turned into a 5-6 week repair. I did not have insurance to cover a rental car, ..." Read more
"... a day late because they discovered a broken part. They worked beyond normal hours to get it completed which I really appreciated." Read more
"Ready 2 days early"
"... informed with daily updates about my cars progress. My car was done before the initial completion date and FIX Auto took care of the rental. Awesome!" Read more
"... till the day I picked it up was absolutely awesome. They kept me well informed and made the transition from the beginning to the end. Very very easy. I give them a five star ..." Read more
"... about when to expect my repairs to be complete, and communicated an updated status on the repair process at least twice daily. They always had an answer for every question I asked, ..." Read more
"Fix auto was very professional and friendly. They kept me very well informed of our cars progress and did a nice job with the repairs"
"10 plus. Perfect and more communication than I would ever expect! Amazing."
"Daily messages were sent. They were thin on details though."

Likely to Recommend

Repair Quality

Looks good

Customer Service

Helpful answered my questions

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent communication throughout the entire repair process. Worked well with our insurance and had no issues!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Great job!

Kept me Informed?

Yes

Ready on Time?

No

My Experience

The repair process was really smooth and easy. They were very communicative throughout the entire process. And in the end, the work was high quality. I highly recommend!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The communications from the time I took the car in till the day I picked it up was absolutely awesome. They kept me well informed and made the transition from the beginning to the end. Very very easy. I give them a five star rating. The car looked awesome was clean inside and it repairs looked great. I would recommend them highly.

My Experience

Super easy to work with, kept me up to date on parts arrival and repairs. Completed job two days early!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

At the brig everything was great. Unbelievable customer service. As completion came all of a sudden radio silence. Could not get response from anyone. I called 3 times & asked to talk with mgr. Finally was told previous CS had left the company. understand things can get difficult but no reply still isn’t acceptable. A common courtesy call or text should have been done.

Likely to Recommend

Repair Quality

Initially contact and service was great. wonderful follow-up. On the last text I was told the truck would be ready on the 8th. Never heard. Back on the 8th. Left messages and was told someone would call me back. Never happen so I finally called back about 4:45 to find out what was going on. It appeared no one knew. Finally asked for a manager. talked with Joe and was told truck was not ready and maybe ready the following day. He said there was a staff change so things are currently being worked out. When I came in to pickup the truck service was still in a bad state. Not at all happy with the delays and level of customer service. Had to wait 15-20 mins to be waited on. The service desk should have at least acknowledged that I was there and that there will be a longer than wait. Ignoring a customer does not make for a good reputation.

Customer Service

See previous comments

Returned Clean

Kept me Informed?

No

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Good communication and good body work.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Excellent service thanks

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Enjoyed the daily updates and easy rental car drop off and pick up.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The People were very nice. Just wish I was informed before picking up the vehicle that the damaged underside was denied by the insurance company so we could have started the process of getting it approved. Also having to discover it wasn't fixed ourselves not told, was disappointing.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was consistently updated on the status of the repairs.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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