Fix Auto Port Orchard 1

4.8 (1,372reviews)
96%
2585 MITCHELL ROAD SE,  Port Orchard,  WA  98366
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Shop AssistantSparkles

In operation 10 years.

An auto accident can be a big disruption in your daily routine. As an independently owned and operated facility collision repair facility, we understand this, which is why we offer the convenience of one-stop shopping for vehicle repair, whether it's a door ding, fender bender, or major collision. In addition to repairing all types of auto body damage, Fix Auto claims experts communicate with insurers every day and thoroughly understand their processes. This means no unnecessary delays, so you can get back on road and on with your life. Finally, you can enjoy peace of mind with our limited-lifetime warranty, which is honored at any Fix Auto location. For more information visit fixautousa.com/port-orchard

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 3:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
Rivian Fleet – Vans
Tesla

Reviews (1,372)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding communication, with daily text updates being a standout feature that kept them informed and at ease throughout the repair process. The quality of repairs is frequently highlighted, with many noting their vehicles looked brand new upon return. Timeliness is another strong point, as numerous customers reported their vehicles were completed ahead of schedule. The staff is widely described as friendly, professional, and courteous. A few customers noted areas for improvement, including occasional delays beyond initial estimates, isolated instances of communication breakdowns near completion, and rare quality concerns such as unresolved parts or panel alignment issues. Overall, the vast majority of customers express high satisfaction and enthusiastically recommend the shop.
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"The service, the customer service, the quality, the hospitality were all unmatched."
"... beginning of my services with Fix I was blown away by the friendly customer service, the clear and consistent communication and the visible care they took with ..." Read more
"Excellent job!!! Good turn around time with convenience of rental car pick up and drop off at the same location. ..." Read more
"... it Port Orchard. Every person I connected with was kind, patient and compassionate. They were willing to work with me and answer my million questions. Our ..." Read more
"Customer service was outstanding!"
"... the day I picked it up was absolutely awesome. They kept me well informed and made the transition from the beginning to the end. Very very easy. I give them ..." Read more
"... about when to expect my repairs to be complete, and communicated an updated status on the repair process at least twice daily. They always had an answer for ..." Read more
"Excellent customer service, prompt text, keeping me informed as to the status of my vehicle, friendly and understanding, a great ..." Read more
"10 plus. Perfect and more communication than I would ever expect! Amazing."
"... 3 times, I would not have gotten my car that day. Communication within the office was not happening." Read more

My Experience

I've been very happy with their service. Would definitely recommend them!

My Experience

I love how I received daily updates on my vehicle.

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Repair Quality

Great communication and very friendly!

Customer Service

Answered any questions I had

Returned Clean

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My Experience

I am so impressed with the work done to my car. It looks new again. I also very much appreciated the updates that were sent while the car was being fixed. Everything and everyone were GREAT!

My Experience

Nice team, Alex and Elilthia are great!

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Very friendly staff and happy with the finished job

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Returned Clean

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My Experience

This is the second time my car needed repair and care from Fix Auto. The entire experience and interaction with the team was excellent. The coordination with insurance was smooth and the daily communications and updates while the car was being serviced was very appreciated. I am very satisfied that the glass part used was an OEM part. The workmanship was clean and done well. In fact, my car was returned in cleaner and better condition than it arrived. Thank you Fix Auto Port Orchard crew!

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My Experience

Like new

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My Experience

Great customer service. Just felt like 2 weeks was longer than it should have taken to do the job.

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Repair Quality

Excellent customer service and quality work. Just took longer to complete work than it should have taken.

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Returned Clean

My Experience

Communication through the process via text messages was very helpful. Everyone was friendly and courteous.

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Repair Quality

Only complaint is that I was not told that both roof and rear racks would have to be removed, and had to drive 45min. each way to drop off a second key for the rack.

Customer Service

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