CARSTAR John's Body Shop

4.9 (815reviews)
98%
5795 NE Minder Road,  Poulsbo,  WA  98370
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Shop AssistantSparkles

In operation 48 years, 8 years at this location.

An auto accident can be a big disruption in your daily routine. As an independently owned and operated collision repair facility, we understand this, which is why we offer the convenience of one-stop shopping for vehicle repair. Whether it is a door ding, a fender bender, or a major collision, CARSTAR John's Bodyshop can assist you in getting your vehicle back to pre-accident condition. In addition to repairing all types of auto body damage, CARSTAR John's Bodyshop claims experts communicate with insurers every day and thoroughly understand their processes and procedures. This means no unnecessary delays, so you can get back on road and on with your life in a timely manner. Finally, you can enjoy peace of mind with our limited-lifetime warranty, which is honored at any CARSTAR location. Relax, We’ll take it from here!

Services
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (815)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, seamless communication, and timely repairs. Many highlight the regular text updates that kept them informed throughout the repair process, reducing stress and uncertainty. Repair quality is frequently described as flawless, with vehicles returned looking brand new and paint matching described as perfect. Customers also appreciate the shop coordinating rentals and insurance, making the experience hassle-free. A few customers noted minor issues such as parts not fitting correctly or small details being missed, but these were addressed promptly by the team. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop to family and friends.
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"Customer service at its finest! Excellent communication, professional, quality repair and friendly attitudes. ..." Read more
"... communication with me and the insurance company throughout. Repairs, paint matchingblending and reassembly were top notch. I will definitely recommend them." Read more
"I could not be happier with all aspects of the service and quality of the workmanship."
"... 300H. It looks like new! These are great people: truly outstanding customer service in all respects. My husband had his Mitsubishi repaired there, too, ..." Read more
"... they'd be able to fix it, but they did! & So quickly! The paint match is perfect & in ssooooo happy to have my car back. Thank you so much to the Carstar John's team. Your ..." Read more
"I was impressed with how quickly the repair was completed."
"Completed the job ahead of schedule, they were in constant contact with me letting me know all of the updates"
"Ive been to this shop before they do fantastic work in a very timely manner very professional and great with communication. I wouldnt hesitate ..." Read more
"Was told 12 to 14 days for the repairs to be completed, 10 days later my truck was finished and ready for ..." Read more
"... professional, proactive and friendly. The vet looks great and the work was completed ahead of schedule!" Read more
"Car star Johns Auto Body was over the top with their communication with me. Texts re: delayed parts arrival, estimated ..." Read more
"I really appreciated the communication at every step of the repair process that kept me informed. Attention to detail ..." Read more
"Excellent communication via text and phone calls."
"Fantastic workmanship, customer service and communication."
"The communication out from Carstar John's Body Shop with us, with the insurance company, with the repair folks, ..." Read more

My Experience

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Repair Quality

Nice job on the repairs. Couldn’t do a 10 because I’m going to need to come back for the automatic door lock that was missed

Customer Service

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Absolutely, and we are planning on bringing another of our vehicles for paint restoration

Repair Quality

Did a great job repairing the faulty Hyundai factory paint. My daughter is really happy to have her car back

Customer Service

Brianna was fantastic, I felt like my concerns were validated and she understood what was important to me

Returned Clean

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My Experience

Very nice, efficient and helpful! Hannah was great!

My Experience

While the damage wasn't extremely extensive, it was in a very inconvenient spot to fix. I wasn't sure they'd be able to fix it, but they did! & So quickly! The paint match is perfect & in ssooooo happy to have my car back. Thank you so much to the Carstar John's team. Your professionalism has showed in every step of the experience. From the detailed text updates to the detail job on the interior- Your attention to that detail is much appreciated. I'll be recommending you to everyone I know!

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Returned Clean

My Experience

Car Star is always excellent My car looks perfect and the staff are so friendly and helpful.

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Great service! Friendly and helpful staff!

Customer Service

Great staff!

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My Experience

The communication out from Carstar John's Body Shop with us, with the insurance company, with the repair folks, with the parts suppliers,and with the rental car company made this whole process extraordinarily seamless. Many Thanks!

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Repair Quality

Hey, I've already recommended you. THe best part of your service, aside from a great finished product in a timely manner, is the Amazing coordination with the Enterprise Car Rental and American Family Insurance (the other party's insurance). Your coordination made the process seemless. Thanks very much for your expertise. Be well, Shaari and Len

Customer Service

My Experience

I really appreciated the communication at every step of the repair process that kept me informed. Attention to detail and using genuine Toyota parts make this shop top notch! Thank you!!

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Was told 12 to 14 days for the repairs to be completed, 10 days later my truck was finished and ready for pick up

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It is a shame that your good work was ruined by the install of the bed side rail.

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My Experience

John did a great job on my 2017 Silverado truck drop off process was easy individual I first met was very professional and explained the process got my truck back in one week. Everything was up to my standards inside cleaning happened as well which went over above and beyond very impressed Gus at the front at pick up were very nice and helpful would definitely be visiting that shop again if needed.

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Did a great job