Fix Auto Port Orchard 1

4.8 (1,358reviews)
96%
2585 MITCHELL ROAD SE,  Port Orchard,  WA  98366
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Shop AssistantSparkles

In operation 10 years.

An auto accident can be a big disruption in your daily routine. As an independently owned and operated facility collision repair facility, we understand this, which is why we offer the convenience of one-stop shopping for vehicle repair, whether it's a door ding, fender bender, or major collision. In addition to repairing all types of auto body damage, Fix Auto claims experts communicate with insurers every day and thoroughly understand their processes. This means no unnecessary delays, so you can get back on road and on with your life. Finally, you can enjoy peace of mind with our limited-lifetime warranty, which is honored at any Fix Auto location. For more information visit fixautousa.com/port-orchard

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 3:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
Rivian Fleet – Vans
Tesla
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Reviews (1,358)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding communication, with daily text updates being a standout feature that kept them informed and at ease throughout the repair process. The quality of repairs is frequently highlighted, with many noting their vehicles looked brand new upon return. Timeliness is another strong point, as numerous customers reported their vehicles were completed ahead of schedule. The staff is widely described as friendly, professional, and courteous. A few customers noted areas for improvement, including occasional delays beyond initial estimates, isolated instances of communication breakdowns near completion, and rare quality concerns such as unresolved parts or panel alignment issues. Overall, the vast majority of customers express high satisfaction and enthusiastically recommend the shop.
AI-Generated from reviews written in the last 12 months
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"The service, the customer service, the quality, the hospitality were all unmatched."
"... beginning of my services with Fix I was blown away by the friendly customer service, the clear and consistent communication and the visible care they took with ..." Read more
"Excellent job!!! Good turn around time with convenience of rental car pick up and drop off at the same location. ..." Read more
"... it Port Orchard. Every person I connected with was kind, patient and compassionate. They were willing to work with me and answer my million questions. Our ..." Read more
"Customer service was outstanding!"
"... the day I picked it up was absolutely awesome. They kept me well informed and made the transition from the beginning to the end. Very very easy. I give them ..." Read more
"... about when to expect my repairs to be complete, and communicated an updated status on the repair process at least twice daily. They always had an answer for ..." Read more
"Excellent customer service, prompt text, keeping me informed as to the status of my vehicle, friendly and understanding, a great ..." Read more
"10 plus. Perfect and more communication than I would ever expect! Amazing."
"... 3 times, I would not have gotten my car that day. Communication within the office was not happening." Read more

My Experience

Great customer service. Just felt like 2 weeks was longer than it should have taken to do the job.

Likely to Recommend

Repair Quality

Excellent customer service and quality work. Just took longer to complete work than it should have taken.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

No

My Experience

Communication through the process via text messages was very helpful. Everyone was friendly and courteous.

Likely to Recommend

Repair Quality

Only complaint is that I was not told that both roof and rear racks would have to be removed, and had to drive 45min. each way to drop off a second key for the rack.

Customer Service

See prior comment

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Looks good

Customer Service

Helpful answered my questions

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent communication throughout the entire repair process. Worked well with our insurance and had no issues!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Great job!

Kept me Informed?

Yes

Ready on Time?

No

My Experience

The repair process was really smooth and easy. They were very communicative throughout the entire process. And in the end, the work was high quality. I highly recommend!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The communications from the time I took the car in till the day I picked it up was absolutely awesome. They kept me well informed and made the transition from the beginning to the end. Very very easy. I give them a five star rating. The car looked awesome was clean inside and it repairs looked great. I would recommend them highly.

My Experience

Super easy to work with, kept me up to date on parts arrival and repairs. Completed job two days early!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

At the brig everything was great. Unbelievable customer service. As completion came all of a sudden radio silence. Could not get response from anyone. I called 3 times & asked to talk with mgr. Finally was told previous CS had left the company. understand things can get difficult but no reply still isn’t acceptable. A common courtesy call or text should have been done.

Likely to Recommend

Repair Quality

Initially contact and service was great. wonderful follow-up. On the last text I was told the truck would be ready on the 8th. Never heard. Back on the 8th. Left messages and was told someone would call me back. Never happen so I finally called back about 4:45 to find out what was going on. It appeared no one knew. Finally asked for a manager. talked with Joe and was told truck was not ready and maybe ready the following day. He said there was a staff change so things are currently being worked out. When I came in to pickup the truck service was still in a bad state. Not at all happy with the delays and level of customer service. Had to wait 15-20 mins to be waited on. The service desk should have at least acknowledged that I was there and that there will be a longer than wait. Ignoring a customer does not make for a good reputation.

Customer Service

See previous comments

Returned Clean

Kept me Informed?

No

Ready on Time?

No

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