Fix Auto Santee

4.9 (1,692reviews)
98%
10806 Prospect Ave, Suite 5,  Santee,  CA  92071
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Shop AssistantSparkles

In operation 6 years.

An auto accident can be a big disruption in your daily routine. As an independently owned and operated facility collision repair facility, we understand this, which is why we offer the convenience of one-stop shopping for vehicle repair, whether it's a door ding, fender bender, or major collision. In addition to repairing all types of auto body damage, Fix Auto claims experts communicate with insurers every day and thoroughly understand their processes. This means no unnecessary delays, so you can get back on road and on with your life. Finally, you can enjoy peace of mind with our limited-lifetime warranty, which is honored at any Fix Auto location. For more information visit fixautousa.com

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Ford
GM
I-Car
Tesla

Reviews (1,692)

Customers say
Overall Customer Satisfaction
Customers consistently praise Fix Auto Santee for exceptional customer service, with staff being described as professional, friendly, and accommodating. The shop excels in communication, providing regular text updates and keeping customers informed throughout the repair process. Quality of repairs is outstanding, with vehicles looking like new and paint matching perfectly. Timeliness is a major strength, with many repairs completed ahead of schedule. Customers appreciate the thorough explanations of repair processes, attention to detail, and the extra touches like vehicle cleaning upon pickup. The shop demonstrates strong expertise with luxury vehicles including Tesla and BMW repairs. Minor improvement areas mentioned include occasional delays due to parts procurement and ensuring consistent greeting of customers upon arrival.
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"Fix Auto did an excellent paint job on my car. Looks like new - I appreciate they listened to my concerns and focused ..." Read more
"I was really amazed with how my car turned out. Literally looks good as new! The quality of their work exceeded my expectations. Amazing customer service and very ..." Read more
"Amazing service and work!! We love the employees who keep you informed on how ..." Read more
"It was actually done 3 days early!"
"Ready a week before they said it would be."
"It was done a day before"
"Vehicle was ready about 6 hours before it was promised! Amazing!"
"... updates frequently on when my car would be done. It was complete nearly a week before the estimated date which is incredible. Id highly recommend Fix Auto!" Read more
"I received phone call updates and text messages. Super happy with the communication from this shop."
"I was even texted with updates as my car moved the stages."
"For daily text about the status of my car!"
"More than adequately! Constant text messages, and even when I called for updates, they would answer every time."
"Job very well done. Excellent communication throughout the process. Came back brand new on time. Great customer service!"

My Experience

Ed did a wonderful job and explaining and understanding my needs for repairing my bumper. He was very professional and knowledgeable and I felt comfortable and at home and it was super quick. I couldn’t ask for a better job out of Ed

My Experience

Our repair was a quick and efficient process. The employees had good customer service and we appreciate their efforts.

My Experience

Ed and his team were very professional, with excellent communication and made the entire process easy. All work was performed perfectly. Very satisfied with our experience.

My Experience

Everyone was polite, respectful and work was done very fast!

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Everyone here was great! Skillful, efficient, good at communicating. My car looks perfect. They even detailed the inside of the car, in addition to the repairs made.

Customer Service

Returned Clean

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Repair Quality

I’ve used this company several times before & the customer service & quality of work is great.

Customer Service

Very communicative

Returned Clean

My Experience

I really needed my car done by a certain date because I was going on a road trip. Fix Auto worked hard to make that possible. The staff kept me informed and were very friendly.

My Experience

I was 100% happy

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Repair Quality

Amazing work and professionalism. 100% happy

Customer Service

Returned Clean

My Experience

I am completely satisfied with the auto repair. The representatives were transparent with the specific details of the repair as well as the cost estimation. Moreover, the post repair instructions/policies were clear and reasonable.

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Is like nothing happened. Thank you!

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My Experience

Great customer service. I appreciated all of the communication and timelines.

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My Experience

I appreciated you allowing me to leave my car when initially you wanted me to make an appointment

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Very professional, knowledgeable, and kept in good communication. I would recommend them to someone.

Repair Quality

Looks like a brand new car! Amazing!!

Customer Service

Very friendly and professional staff

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Have referred a friend already

Repair Quality

Professional, excellent quality of work. Shop kept me updated throughout the repair process

Customer Service

Good communication

My Experience

They did a great job with my car. They were very helpful and communicative which I appreciated. I also appreciated that they helped me return my rental car which saved me time.